From Amazon
Behaviorist David Lieberman thinks all conflicts have something in common. Whether you're dealing with the complaining customer, the coworker with charisma bypass surgery, or the fallout from forgetting a friend's birthday, the resolution lies in understanding what he calls the "conflict recipe." The ingredients of all conflicts are fear and perceived loss of respect, says Lieberman. When people and events don't respond as we planned, we fear a loss of control. We compensate and translate this fear--and the lowered sense of esteem it brings--into anger. Ergo, conflict resolution is accomplished by offering the injured party the ingredients for restoring self-regard and a sense of control.
Based on this recipe, Lieberman creates dozens of step-by-step scenarios for resolving conflicts of every shape, including family money feuds, contretemps with friends, personality clashes, passive-aggressive coworkers, and differences in values. Other particularly strong chapters direct readers to seek forgiveness for their own behavior and provide emergency techniques for standoffs and longtime estrangement. Lieberman explains his basic theory with clarity, and illustrates its practice with smart strategies and chapter summaries. This practicality and consistency allow Make Peace with Anyone to deliver on the title's promise. --Barbara Mackoff
--This text refers to an out of print or unavailable edition of this title.
From Publishers Weekly
Getting someone to forgive you is a difficult matter, but David J. Lieberman (Get Anyone to Do Anything) shows how to do this and defuse a host of other common conflicts in Make Peace with Anyone: Breakthrough Strategies to Quickly End Any Conflict, Feud, or Estrangement. Lieberman guides readers through personality clashes, passive aggressive behavior, dealing with criticism and delivering criticism in such diverse situations as family feuds, workplace squabbles and marital discord. He stresses listening and showing respect as vital for dealing with most contretemps, but also includes last ditch emergency measures for the most intractable conflicts.
Copyright 2001 Cahners Business Information, Inc.
--This text refers to an out of print or unavailable edition of this title.
