- Hardcover: 312 pages
- Publisher: Wiley; 1 edition (Feb 8 1999)
- Language: English
- ISBN-10: 0471643181
- ISBN-13: 978-0471643180
- Product Dimensions: 23.4 x 15.8 x 2.2 cm
- Shipping Weight: 558 g
- Average Customer Review: 3.6 out of 5 stars See all reviews (5 customer reviews)
- Amazon Bestsellers Rank: #782,977 in Books (See Top 100 in Books)
- See Complete Table of Contents
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Product Details |
Product Description
From Library Journal
Horibe advises managers on how to create a supportive environment for employees whose knowledge, skills, and experiences form a company's intellectual capital. He provides practical strategies for managing, motivating, and retaining such workers and includes case studies and sample dialogs of difficult management situations and their successful resolution.
Copyright 1999 Reed Business Information, Inc.
Copyright 1999 Reed Business Information, Inc.
Review
"With an insightfully crafted guide to the implementation of intellectual capital concepts, Frances Horibe has made a tremendous contribution to leveraging people and their knowledge in the context of the new economy."
— Hubert Saint-Onge, Senior Vice President, Strategic Capabilities, The Mutual Group
— Hubert Saint-Onge, Senior Vice President, Strategic Capabilities, The Mutual Group
"Managing Knowledge Workers is an excellent reference guide, addressing the challenges all business leaders face in maximizing the creation of shareholder wealth by harnessing the human capital of a capable and committed workforce."
— Gordon J. Feeney, Vice Chairman, Royal Bank Financial Group
"Provides a roadmap to optimizing our knowledge workers and maximizing our technology investment. Should be read by managers at all levels of the organization."
— Ken Henry, Vice President, Business Excellence, Manulife Financial
"We've finally figured out that the proxy for business success is customer loyalty. Managing Knowledge Workers is essential reading for those wanting to understand how to ensure the loyalty of those people essential to achieving customer loyalty— our employees!"
— David Carlson, Assistant VP, Customer Care, Newbridge Networks
Inside This Book
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First Sentence
For those of us who have survived the downsizing, rightsizing, and outsizing of recent years, it's hard to get our heads around the idea that things have changed. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
For those of us who have survived the downsizing, rightsizing, and outsizing of recent years, it's hard to get our heads around the idea that things have changed. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews
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Most helpful customer reviews
3.0 out of 5 stars
A sound 'primer',
By
This review is from: Managing Knowledge Workers: New Skills and Attitudes to Unlock the Intellectual Capital in Your Organization (Hardcover)
An easy to read, simple description of the basics of people management in knowledge organisations. It brings together well established principles and practices and puts them into a 'knowledge' context. Could be useful for managers in the early stages of movement from a 'traditional' to a 'knowledge' mind-set.
5.0 out of 5 stars
Excellent practical guide to making kn. mgt. theory work.,
By A Customer
This review is from: Managing Knowledge Workers: New Skills and Attitudes to Unlock the Intellectual Capital in Your Organization (Hardcover)
A lot of the business books that I read offer theory that sounds promising, but that I have a hard time using in my real world. This book takes the theories of knowledge management and gives practical, usable ideas for how to make them work on the ground with today's generation of workers. There are even actual dialogues showing effective and ineffective ways of dealing with situations that ring very true (sometimes uncomfortably so). The author clearly knows her field and has a breadth of real-world experience behind her...and a sense of humour to boot! (That's a breath of fresh air in my business book library.) I found this book well-organized, a pleasure to read and full of practical wisdom. I heartily recommend it.
5.0 out of 5 stars
This useful book is a "must read" for managers.,
By A Customer
This review is from: Managing Knowledge Workers: New Skills and Attitudes to Unlock the Intellectual Capital in Your Organization (Hardcover)
This is an excellent, useful book. It provides practical, down-to-earth applications of knowledge management concepts to the real world of the manager. It is obvious that the author has solid management experience and can speak with authority on what works and what doesn't. Fortunately, it is not a dry, academic treatise. It is, rather, a humourous and highly readable blend of theory and practice which would appeal to senior managers who want to learn how to create the conditions for high productivity from well-educated workers.
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