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The role of the volunteer is becoming more important in the planning, development, and implementation of an effective emergency response. World Cares Center’s training on how to best utilize spontaneous volunteers has made New Jersey better prepared to address this issue and maximize the value that these volunteers contribute to response and recovery efforts. All emergency management coordinators can benefit from this book.
―Howard Butt, New Jersey State Police, State CERT Coordinator
Lisa Orloff has done an excellent job in both identifying a significant opportunity in emergency response and meticulously outlining how that opportunity can best be leveraged. Spontaneous volunteers are vital to the success of an emergency response, and, as such, they must be harnessed and led in a planned, focused manner. The author should be commended for articulating this opportunity and packaging it in a manner that benefits the entire emergency response effort.
―Dr. Michael Chumer, New Jersey Institute of Technology
About the Author:
As Founder and Executive Director of World Cares Center, Lisa Orloff has taken her experiences as a spontaneous unaffiliated volunteer during the September 11 relief efforts and created an organization that addresses our nation’s most valuable yet underutilized resources: everyday citizens. As a spontaneous unaffiliated volunteer, Ms. Orloff created an impromptu supply chain running from the Jacob Javits Center to triage units around Ground Zero using available resources, a map from the telephone book, and her personal cell phone. To fill the unmet need of necessary supplies, Ms. Orloff managed over 300 other spontaneous unaffiliated volunteers and supported official responders working in collaboration with the NYPD, the Army National Guard, and a host of other agencies. She emerged as a liaison between community volunteers and government agencies, most notably FEMA and OEM, working together on community-focused long-term recovery initiatives.
Taking from her 9/11 experiences and subsequent all-hazards responses, Ms. Orloff remains committed to supporting national initiatives that enhance community-led response and recovery efforts in areas preparing for or recovering from disasters. Ms. Orloff continues to work with an ever growing team of cirriculum steering committee members, seasoned facilitators, and emergency managers to develop and deliver community-based programs that bridge the gaps in education, communication, and collaboration.
Ms. Orloff serves as a subject matter expert working with the Assistant Secretary of Defense for Networks and Information Integration on the development of the ReadyResponders™ Network. Ms.Orloff continues to gauge the needs of the community on how to effect cross- sector communication, and develop an information sharing network for Emergency Managers, NGO's, CBO's and community members to communicate in preparedness, response and recovery initiatives.
Ms. Orloff has keyed World Cares Center’s growth from a grassroots volunteer-led effort to a 501(c) (3) nonprofit organization with national preparedness and recovery initiatives. She is an established international speaker on spontaneous volunteer management, responder self-care, community preparedness initiatives, and building resiliency within disaster-affected communities. Ms. Orloff is a member of the UN WHO Mental Health Committee, Representative of World Cares Center associated with the Department of Public Information of the UN, the National Institute for Urban Search and Rescue, International Association of Emergency Managers, NYC-VOAD, NVOAD, NOVA’s National Community Crisis Response Team, and the Advisory Boards of Citizen Corps and the WTC Health Registry. She is also a board member of NYCVOAD, My Good Deed and Arts for All. Ms. Orloff is a graduate of the Institute for Not-for-Profit Management’s Executive Level Program at Columbia University’s Graduate School of Business. She is a recipient of the Mayor’s Voluntary Action Award for her service during 9/11.