Managing Your E-Mail: Thinking Outside the Inbox Paperback – Sep 17 2003
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From the Back Cover
Manage information overload to save time and money
E-mail is one of the most useful and efficient business applications ever developed. However, many people today dread the chore of sorting through an inbox crammed with messages that dont concern them and spam they dont want. In fact, research shows that North American office workers waste up to twenty hours every week sorting and managing their e-mail messages, causing more productivity loss than gain. Finally, theres a straightforward guide dedicated to helping workers and organizations tame the e-mail monster and take back their time.
Managing Your E-mail is a simple, accessible reference for workers and organizations that want to get the most out of this ubiquitous and sometimes overwhelming method of communication. With new strategies for dealing with e-mail inefficiencies and practical tips on getting and staying organized, it will free up hours of time each week for whats really important. It examines the categories and patterns of e-mail misuse and presents practical, research-based explanations, solutions, and quick tips on topics such as:
- Best practices for responding to e-mail
- When to choose more traditional communication methods over e-mail
- How to structure an e-mail for high-impact
- How to craft more readable and understandable messages
- Legal pitfalls to avoid
- Common e-mail myths
- How to reduce e-mail volume in your organization
About the Author
CHRISTINA CAVANAGH is an internationally recognized expert on the subject of e-mail. She is Professor of Management Communications in the MBA program at the Richard Ivey School of Business at The University of Western Ontario. She is also a business consultant who conducts e-mail workshops for Carnegie-Mellon, Revenue Canada (equivalent to the IRS), Siemens, and other major corporations.
Inside This Book(Learn More)
Top Customer Reviews
We all complain about the amount of time we spend managing our e-mail but we all agree that email is an essential tool for business. Ms. Cavanagh presents some practical advise and protocols for us to follow that will reduce information overload, manage our time and bring back some old fashioned civility to our business correspondence.
Companies need e-mail policies to protect their assets and employees. Today, more than ever, greater scrutiny is being placed on business practises from regulators and investors. No company can afford the risks associated with sloppy email practises. Ms. Cavanagh presents real life examples of the horrific costs companies have paid for e-mails getting into the wrong hands which should scare any risk manager to advocate for stricter email policies in their business.
This easy to read book gives you the practical tools to begin to take charge of your e-mail in-basket, manage your time and get back your life.
This book will resonate with managers that have known intuitively that this area needs attention but haven't known how to deal with it.
Christina Cavanagh outlines the dangers of e-mail, including viruses and lawsuits. She also shows the productivity decreases caused by spam, e-mail ping-pong, and inappropriate use of e-mail as a communication medium.
More than that, she gives practical suggestions on how to increase your productivity using this essential business tool.
Most Helpful Customer Reviews on Amazon.com (beta)
What impressed me the most was that even though this book was written in another time (2003 seems far away now), the issues haven't changed. Email arrives in the inbox at a rate that far exceeds my ability to process. In turn I reply and my sent box goes to the moon too. My fondest hope is that it all gets unceremoniously deleted one day rather than being preserved in the expectation that something useful will be found.
Maybe this book will be useful to anybody trying to discover a method for killing email. That's my hope. Email that self-deletes after being read without a trace would add a qualitative improvement to life. There wouldn't be a giant inbox to wonder about and people would feel a little freer.
This book is a good read for anyone who uses e-mail in the workplace, especially at large companies and institutions. Everyone will benefit from implementing her suggestions right away. This book is also a must for anyone who is in charge of e-mail policy development. As far as application, there are some really useful suggestions on how to improve your email drafting. You will be able to quickly write more professional e-mails, which will have more impact, and keep your reader's attention. After reading this book, one will also gain a better understanding of technical processes of e-mail.
Cavanagh disappointed me, however, with some of her suggestions about inbox management. She basically suggests deleting everything but the most important e-mail. I am, of course, somewhat over simplifying. But I can say that after implementing her suggestions of inbox management, I found myself out of the loop with some important information. Perhaps these suggestions need to implemented by the whole institution to be effective.
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