From the Back Cover
Manage information overload to save time and money
E-mail is one of the most useful and efficient business applications ever developed. However, many people today dread the chore of sorting through an inbox crammed with messages that dont concern them and spam they dont want. In fact, research shows that North American office workers waste up to twenty hours every week sorting and managing their e-mail messages, causing more productivity loss than gain. Finally, theres a straightforward guide dedicated to helping workers and organizations tame the e-mail monster and take back their time.
Managing Your E-mail is a simple, accessible reference for workers and organizations that want to get the most out of this ubiquitous and sometimes overwhelming method of communication. With new strategies for dealing with e-mail inefficiencies and practical tips on getting and staying organized, it will free up hours of time each week for whats really important. It examines the categories and patterns of e-mail misuse and presents practical, research-based explanations, solutions, and quick tips on topics such as:
- Best practices for responding to e-mail
- When to choose more traditional communication methods over e-mail
- How to structure an e-mail for high-impact
- How to craft more readable and understandable messages
- Legal pitfalls to avoid
- Common e-mail myths
- How to reduce e-mail volume in your organization
About the Author
CHRISTINA CAVANAGH is an internationally recognized expert on the subject of e-mail. She is Professor of Management Communications in the MBA program at the Richard Ivey School of Business at The University of Western Ontario. She is also a business consultant who conducts e-mail workshops for Carnegie-Mellon, Revenue Canada (equivalent to the IRS), Siemens, and other major corporations.