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Marketing Management: A Value-Creation Process [Paperback]

Alain Jolibert , Pierre-Louis Dubois , Hans Mühlbacher , Laurent Flores

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Book Description

Sept. 4 2012 023024095X 978-0230240957 Second Edition,Revised Edition,2nd edition
Marketing Management challenges the traditional view of marketing as a function, considering it instead as a series of processes pervading the entire organization and involving most personnel as part-time marketers. The authors argue that every company or institution must manage four main processes: strategic positioning, market intelligence, value creation and value generation.

Adopting a global approach, the book focuses on value creation and introduces students to the tools of the marketing mix in a process oriented manner.

New to this edition:

- New coverage of technology applications and developments and B2B marketing
- Consistent focus on value creation throughout
- More examples to illustrate theory
- Enhanced pedagogy including long case studies and exercises in every chapter

With its unique approach and international coverage, this book is essential reading for advanced undergraduate and postgraduate students of Marketing Management and will also appeal to MBA and other post-experience students.

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"With its central focus on value creation and competitive positioning, this book is a welcome addition to the growing literature on marketing management which sees marketing as a process rather than simply a business function. Backing up the principles discussed with a clear tool kit of techniques to aid implementation, together with a wealth of up to date examples, it will be of immense use to students and marketing practitioners alike." — Professor Graham Hooley, former Senior Pro Vice Chanceller, Aston University, UK

"Marketing Management is a comprehensive text book covering an impressive variety of both, substantive and methodological facets in this field. Its structure and use of tables, figures, spotlights and toolboxes make it special in comparison with alternative text books. I recommend the book in particular for Master level courses targeted at an intercultural audience." — Udo Wagner, University of Vienna, Austria

"This textbook is a very rich and highly recommendable source for master students to learn in detail about all facets in marketing." — Bernd Skiera, University of Frankfurt, Germany

About the Author

PIERRE-LOUIS DUBOIS is professor at Université Panthéon-Assas Paris, France, founding editor of the journal Recherches et Applications en Marketing and a consultant to major companies.

ALAIN JOLIBERT is professor of Marketing at Université Pierre Mendes, Grenoble, France, a leading figure in the Association Française de Marketing and editor of the French journal Recherches et Applications en Marketing.

HANS MÜHLBACHER is professor of Business Administration at Leopold-Franzens-University, Innsbruck, Austria. He has been visiting professor at many institutions in France and the US, is a former President of the European Academy of Marketing, and is a consultant to major firms.

LAURENT FLORES is the founder of CRMMETRIX, a company that specializes in measuring websites effectiveness and developing innovative customer-listening solutions for Fortune 500 companies worldwide from its New York, Cincinnati, Paris and Singapore offices. Dr. Florès holds a PhD in Marketing, and is currently an associate professor of Marketing at Université Paris II (Panthéon-Assas).

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