102 of 110 people found the following review helpful
1.0 out of 5 stars
Not very "Total" - it doesn't protect against malware, Nov 29 2011
By GookLock - Published on Amazon.com
This review is from: Mcafee Total Protection 2012 - for up to 3 Users (Software)
I've purchased and used this product for a few years without much problems until a few days ago when the "Privacy Protection" malware infected my wife's computer. I THOUGHT I had "total protection" with this product so I simply downloaded the latest updates and ran a "deep scan"...only to discover it didn't get rid of the problem.
I then went to MaAfee.com and drilled down to their technical support page. From there, I started a chat dialog with one of their technical support reps who confirmed that their software doesn't protect against this problem. Instead, the tech rep suggest I purchase their "Virus Removal Service" for $89.95/year...so much for McAfee's "total protection".
I then downloaded the free version of Malwarebytes' Anti-Malware program from CNET which worked as advertised.
I don't see the point of paying for something that doesn't work as advertised when I can get a better product for free.
37 of 41 people found the following review helpful
5.0 out of 5 stars
Great Product, But the cost adds up, Oct 14 2011
By Rob R. - Published on Amazon.com
This review is from: Mcafee Total Protection 2012 - for up to 3 Users (Software)
I own this product, but purchased it directly from McAfee. I have used it for 2 years so far on three different computers at the same time. Also my company uses McAfee as their corporate standard for over 50,000 end users. I believe it to be solid and it has consistently worked well for me. My only problem has to do with the price... each year you have to pay again and each year the price goes up. It is almost always cheaper to re-purchase the product than to extend the license. Also, they give you 2GB of online storage for backups. My wife exceeded that and the only way to get more is to pay $59/year for unlimited storage. She only needs another couple GB of storage, and $60/year more is too much to ask for. But they have me trapped because my wife does not want more programs on her laptop and she is not technical. So I have to pay the price... per year, every year. So the bottom line is that this is a great product, but the cost will seem low at the beginning until you keep on paying more and more. Smart business model for them, bad for me. Highly recommend though.
28 of 31 people found the following review helpful
1.0 out of 5 stars
Buyer Beware!, Dec 1 2011
By James M. Herndon - Published on Amazon.com
This review is from: Mcafee Total Protection 2012 - for up to 3 Users (Software)
When I replaced tried to replace my expiring McAfee program, with another, Total Protection 2011,re-starting my computer was a necessary part of the installation. But upon restarting, my system crashed. For some reason I was unable to use System Restore and had to reformat the hard drive. I assumed (foolishly) that this was a system problem, and installed a new copy of Total Protection 2011 on my brand new system. It seemed to work, but asked me to "activate", which I did by clicking the activate button; but again and again it counted down the 15 days until it stopped working, never accepting activation. The software would never accept activation!! I tried to remove the program and "bang", system crash. Same problem. McAfee was no help, their auto find-and-fix did not solve the problem and I refused to pay US$128.00 to McAfee for help with a problem caused by McAfee. I paid a Dell technician top remove all the pieces of McAfee that were in place and could not be removed with de-install software. McAfee? NEVER AGAIN. Buyer beware!!! I returned Total Protection 2012 to Amazon.com.