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Messages: The Communication Skills Book [Hardcover]

4.8 out of 5 stars  See all reviews (6 customer reviews)

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5 of 5 people found the following review helpful
5.0 out of 5 stars Communication Skills Everybody Should Have Jan. 29 2002
The authors have created a very in depth but easy to read psycho analysis of poor communication skills and ways for individuals to help themselves change their attitude and methods of communicating with others.
Listening is probably the most important skill of communication that most of people lack. Many do not even think of listening as communication. I was guilty of trying to ancticipate or guess what the other person was going to say, already working out my reactive answer and therefore not hearing the last half of the conversation. It takes a bit of self control and discipline to be able to really listen.
People have a habit of not coming to the point for fear of being rejected or hurting the other persons feelings. The person giving the message learns how to take the sting out of the message by not blaming or accusing but still being direct. It is a different way of wording your sentences but I was amazed at the way this technique can defuse a tense situation.
If you find that you are sometimes missunderstood or fear of the reaction from telling your boss, wife, girlfriend or work colleague what you really think, then I would highly recommend purchasing this book. It is a great book for everybody.
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5.0 out of 5 stars In todays dysfunctional world it is a must Sept. 21 1999
By A Customer
This book is amazing. I felt like they should be paying royalties because they had stolen my life. Every poor communication skill I had was in there. The funny thing was that I didn't realize they were bad until this book explained it. It is as simple as someone turning on a light.It is so basic you can start improving your communication skills immediately. It has done wonders for my girlfriend and I. Without much work at all we have been able to communicate so much more effectively and it has truly allowed our relationship to blossom. Where before would fight and totally misunderstand each other, now we know how to talk with each other and avoid all the big communication downfalls. It is neat to see these good communication habits replace very destrucive patterns. They also reinforce themselves every time you practice them. After a while they become second nature and you become amused at how you are using these effective skills so easily. I know what everyone is getting for Christmas this year.
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5.0 out of 5 stars Very good book on communication Dec 10 2002
By A Customer
This book briefly discusses important aspects of communication; including proper listening and getting your message through without noises or communication blocks that hinder the communication process. Besides, it describes how to communicate with your mate, children and how to improve your assertiveness.
The discussion is concise, but the important aspects are very well discussed. This a very valuable book that should be read by everybody who has any concern about achieving a better communication.
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