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Messages: The Communication Skills Book Hardcover


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Product Details

  • Hardcover
  • Language: English
  • ISBN-10: 1572240237
  • ISBN-13: 978-1572240230
  • Product Dimensions: 23 x 15.7 x 2.4 cm
  • Shipping Weight: 635 g
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (6 customer reviews)
  • Amazon Bestsellers Rank: #2,364,441 in Books (See Top 100 in Books)
  • See Complete Table of Contents

Customer Reviews

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5 of 5 people found the following review helpful By M. Bennett on Jan. 29 2002
Format: Paperback
The authors have created a very in depth but easy to read psycho analysis of poor communication skills and ways for individuals to help themselves change their attitude and methods of communicating with others.
Listening is probably the most important skill of communication that most of people lack. Many do not even think of listening as communication. I was guilty of trying to ancticipate or guess what the other person was going to say, already working out my reactive answer and therefore not hearing the last half of the conversation. It takes a bit of self control and discipline to be able to really listen.
People have a habit of not coming to the point for fear of being rejected or hurting the other persons feelings. The person giving the message learns how to take the sting out of the message by not blaming or accusing but still being direct. It is a different way of wording your sentences but I was amazed at the way this technique can defuse a tense situation.
If you find that you are sometimes missunderstood or fear of the reaction from telling your boss, wife, girlfriend or work colleague what you really think, then I would highly recommend purchasing this book. It is a great book for everybody.
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By A Customer on Dec 10 2002
Format: Paperback
This book briefly discusses important aspects of communication; including proper listening and getting your message through without noises or communication blocks that hinder the communication process. Besides, it describes how to communicate with your mate, children and how to improve your assertiveness.
The discussion is concise, but the important aspects are very well discussed. This a very valuable book that should be read by everybody who has any concern about achieving a better communication.
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By A Customer on Oct. 25 1999
Format: Paperback
This is a self-help book that cuts through all the big words and psychological concepts and gets immediately into helping you change. There is something for everybody here -- parents, teens, managers, and children. Their explanations of screwed up communication patterns are concise and their "solutions" are elegant. One of the few self-help books I have bothered to keep on my bookshelve. Worth every penny.
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