Messages: The Communication Skills Book
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Top Customer Reviews
Listening is probably the most important skill of communication that most of people lack. Many do not even think of listening as communication. I was guilty of trying to ancticipate or guess what the other person was going to say, already working out my reactive answer and therefore not hearing the last half of the conversation. It takes a bit of self control and discipline to be able to really listen.
People have a habit of not coming to the point for fear of being rejected or hurting the other persons feelings. The person giving the message learns how to take the sting out of the message by not blaming or accusing but still being direct. It is a different way of wording your sentences but I was amazed at the way this technique can defuse a tense situation.
If you find that you are sometimes missunderstood or fear of the reaction from telling your boss, wife, girlfriend or work colleague what you really think, then I would highly recommend purchasing this book. It is a great book for everybody.
The discussion is concise, but the important aspects are very well discussed. This a very valuable book that should be read by everybody who has any concern about achieving a better communication.
Most recent customer reviews
This is a self-help book that cuts through all the big words and psychological concepts and gets immediately into helping you change. Read morePublished on Oct. 25 1999
Having read different authors on the art of communication this is the first general book on communication, covering all areas of it, that I have found today. Read morePublished on Aug. 2 1999