The authors have created a very in depth but easy to read psycho analysis of poor communication skills and ways for individuals to help themselves change their attitude and methods of communicating with others.
Listening is probably the most important skill of communication that most of people lack. Many do not even think of listening as communication. I was guilty of trying to ancticipate or guess what the other person was going to say, already working out my reactive answer and therefore not hearing the last half of the conversation. It takes a bit of self control and discipline to be able to really listen.
People have a habit of not coming to the point for fear of being rejected or hurting the other persons feelings. The person giving the message learns how to take the sting out of the message by not blaming or accusing but still being direct. It is a different way of wording your sentences but I was amazed at the way this technique can defuse a tense situation.
If you find that you are sometimes missunderstood or fear of the reaction from telling your boss, wife, girlfriend or work colleague what you really think, then I would highly recommend purchasing this book. It is a great book for everybody.