I bought this watch for my wife's birthday via Amazon. Within a few months, the pin holding the watchband broke off. Something you'd think would be fairly easy to resolve. I tried to contact the seller and was asked to mail it in. I thought, "It's a freaking pin! I should be able to find one myself faster than I can snail mail it. I took it to a watch shop and was told it was a "Special" kind of pin.
I then sent it to a watch repair specialist and was charged $20 to be told that this watch had been discontinued and the part was unavailable.
I took it to the MIchael Kors store and did they back up their product? No, they offered to sell me another watch. The same exact watch that was supposedly discontinued.
By this time the Amazon return policy had expired and I am left trying to fix this luxury watch myself using a piece of brass wire and a soldering iron.
My wife has been pining for this watch, while I scramble about trying to get it fixed for her.
Michael Kors may know fashion, but he sure doesn't give a crap about his customers once he gets your cash.
If I could say one thing to him, before you put your name on a product, make sure you check that the planned obsolescence of the product is a little less blatant. A $270 watch should be able to replace something as simple as a watch band pin without having to go to hell and back.