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Product Description
Product Description
What better way to learn how to administer Dynamics CRM 2011 than from two Microsoft CRM experts? This in-depth Bible is packed with expert guidance on the latest version of Microsoft’s hot CRM product. Whether you’re new to Dynamics CRM or upgrading from an earlier version, you’ll get thoroughly up to speed on everything from the basics to new features and more.
- Brings you up to speed on Microsoft Dynamics CRM 2011, the latest version of Microsoft’s fast-growing customer relationship management software
- Shows you how to get the most out of the application, including configuration and customization, integrating with Microsoft Office, and automating business processes
- Features step-by-step instruction and in-depth coverage of all essential topics; you’ll want to keep this information-packed book at your desk as a practical reference
If you want to master Microsoft Dynamics CRM 2011 for your business contacts, this is the book you need to succeed
From the Back Cover
—Steve Blazevich, CRM Director, North America Consulting Services, Microsoft
A solid CRM strategy is smart business—here's how you get there
Build customer relationships and CRM strategies that will help grow your business with Microsoft's powerful Dynamics CRM software and this practical book that covers all the bases. You'll learn the nuts and bolts of how to configure the software, automate operations, manage users, and integrate with Office—while you also get the essentials of how to capture customer data, analyze it, engage your customers, and track and report results.
Get up to speed on Microsoft Dynamics CRM 2011
Master the user interface, including all toolbars, menus, and activity types
Harness the essential Sales, Marketing, and Service functions you need
earn to manage leads, accounts, and contacts
ssue quotes, then integrate with ERP systems to create orders and invoices
Customize with visual workflow designer, interactive query builder, or other tools
Create useful reports with Business Intelligence Studio or Visual Studio
"Matthew Wittemann and Geoff Ables bring a great resource to the CRM administrator. Their Bible goes into the needed details that give the CRM administrator everything he or she needs to successfully implement and manage a Dynamics CRM 2011 organization. The authors explain both the front and back ends of the CRM story to enable administrators to know and meet their users' needs. A much needed desktop reference!"
—Julie Yack, Microsoft CRM MVP and Founder, xRMVirtual
Visit www.dynamicscrmbible.com to access code samples, planning tools, sample reports, templates and utilities.
- Track crucial customer relationships with CRM
- Manage your Dynamics CRM 2011 installation
- Scale a solution to meet your business needs
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Most helpful customer reviews
5.0 out of 5 stars
Well Organized,
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This review is from: Microsoft Dynamics CRM 2011 Administration Bible (Paperback)
Thorough overview of the ins and outs of CRM 2011, including features, administration and customization. Though this book would definitely be useful to someone getting started with CRM, but as an experienced CRM SME I still found the content relevant. Would recommend.
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Most Helpful Customer Reviews on Amazon.com (beta) Amazon.com:
4.1 out of 5 stars (10 customer reviews) 6 of 8 people found the following review helpful
1.0 out of 5 stars
Rehash of available documentation,
By TheMidnightCoder - Published on Amazon.com
Amazon Verified Purchase(What's this?)
This review is from: Microsoft Dynamics CRM 2011 Administration Bible (Paperback)
Very broad coverage but just tantalizes you on each subject. Just when you think you are getting to the good part of a topic...next topic.Little here that is not available in Help or the SDK. Should have know better, the book came out to soon. 4 of 6 people found the following review helpful
5.0 out of 5 stars
Excellent book - very thorough - must have for all CRM clients,
By JGravely "johnsg5150" - Published on Amazon.com
Amazon Verified Purchase(What's this?)
This review is from: Microsoft Dynamics CRM 2011 Administration Bible (Paperback)
We purchased this book to help train a new employee on Microsoft CRM 2011. It is excellent. We are using it as a reference and every section we have gone to has been very detailed. There is a lot of content in it and the authors seemed to do a very thorough job linking sections to each other so you can see how things interact. CRM 2011 has added a lot of functionality so this book is a must have reference for any company using Microsoft CRM.
4.0 out of 5 stars
good for people who need to learn more,
By MercuryIT - Published on Amazon.com
Amazon Verified Purchase(What's this?)
This review is from: Microsoft Dynamics CRM 2011 Administration Bible (Paperback)
this book is well written and easy to understand. i recommend it for others looking to learn more about CRM.
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