Microsoft® Dynamics CRM 2011 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing the newest version of Dynamics CRM. Authored by three leading Microsoft Dynamics implementers, it illuminates new opportunities to deploy CRM as a hosted service (SaaS), integrate with Azure cloud services, and extend CRM through Microsoft's new online service marketplace. The authors systematically explain how Dynamics CRM 2011 works, illuminating why it works that way, and how to drive maximum business value from it. Drawing on insider knowledge of Microsoft's new product, they present clear examples, proven best practices, and pitfalls to avoid in using every significant Dynamics CRM capability. Their far-reaching coverage ranges from Dynamics CRM's sales, marketing, and customer service features to its automated workflows; Outlook and Office integration to reporting and security. This edition's extensive new coverage includes new chapters on Mobility, the Outlook Client, and Office 2010 integration, as well as greatly expanded coverage of CRM Online. It also contains new or expanded discussions of data visualization, SharePoint Foundation integration, user interface changes, inbuild charts, dashboards, IM and SMS communication support, auditing, no-code workflows, connections, queues, the new WCF-based programming model, UI scripting, and security.
Microsoft Dynamics CRM 2011 Unleashed
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Amazon.com:
4.2 out of 5 stars
6 reviews
10 of 12 people found the following review helpful
5.0 out of 5 stars
Great book for Reference
Oct 10 2011
By MaddyG
- Published on Amazon.com
Format:Paperback
One thing I have learned about CRM since I began using it is it has a million different features with a million different uses. It is a great program but only if you know how to use it. Microsoft Dynamics CRM 2011 Unleashed explains every detail of Dyanmics CRM 2011 in a way that is easy to understand. I keep this book at my desk in case there is a feature I would like to know more about or if I want to know if Dynamics CRM is capable of something. Great book for reference.
6 of 8 people found the following review helpful
3.0 out of 5 stars
Microsoft Dynamics CRM 2011
Feb 7 2012
By New Tech
- Published on Amazon.com
Format:Paperback|Amazon Verified Purchase
The book covers everything you need to know about CRM 2011. I would recommend the book to anyone who need to gain a good understanding of how the software works. However, there were a few problem with the book and I will list them below:
1. The book had several spelling errors that found to be a distraction.
2. The book also had many grammatical errors.
3. The author skip some steps and often I would have to search to find where he was in the program.
Overall the book had a lot a very good content and a lot can be learned from reading this book. I would say buy the book if you want to gain a good understanding of how and why you should use CRM 2011
1. The book had several spelling errors that found to be a distraction.
2. The book also had many grammatical errors.
3. The author skip some steps and often I would have to search to find where he was in the program.
Overall the book had a lot a very good content and a lot can be learned from reading this book. I would say buy the book if you want to gain a good understanding of how and why you should use CRM 2011
7 of 10 people found the following review helpful
5.0 out of 5 stars
Absolutely perfect fit...
Oct 3 2011
By b_fenton
- Published on Amazon.com
Format:Paperback
This is a very easy read. I was in search of a reference guide for Dynamics CRM2011 and here it is! I had reviewed a few books, but once I found this one released from the Unleashed series, I was sold! This seems like a book that everyone in our organization can use from the experienced to the inexperienced, from IT to Business. Absolutely perfect fit...
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Go to Amazon.com to see all 6 reviews
4.2 out of 5 stars
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