I have to agree completely with Snowman about Universal's failure to take accountability for its faulty product. I too had similar problems as Snowman with a Universal DVD. However, unlike Snowman, who at least got a hollow promise to replace the damaged product, I didn't even get a response. Three times I sent a complaint to its online complaint service, and not one reply did I receive.
Not at all satisfied with Universal's shoddy customer service, I decided to test it and have a bit of fun at the same time. About a month after my third complaint went unanswered, I contacted Universal again. This time instead of complaining about a defective DVD, I claimed that I had knowledge of someone distributing knock-off Universal DVDs. I described it as being a fairly large operation. Can you guess what happened? I got a reply from Universal in less than 30 minutes wanting complete details of what I knew! It seems Universal is rather selective in its repsonses and actions.
It's unfortunate that Universal is in control of so many outstanding old TV shows because the quality of its products is suspect. If Universal can't send to market better quality products, it should, at the very least, offer exchanges or refunds for the defective products it floods the market with.