127 of 140 people found the following review helpful
2.0 out of 5 stars
access code not provided, Sep 1 2009
By Maureen E. Schwartz - Published on Amazon.com
This review is from: Mymathlab -- Standalone Access Card (Misc. Supplies)
I purchased this book/online program for my sophomore college student daughter. The book came on time, but the access code to the online program was already used and this was not disclosed to me when I purchased it. Why would I purchase a computer program if it is invalid and we can't get on line? The professor uses this program in his class because going on line for assignments is a REQUIREMENT of the class.
Buyers beware! I have requested help with the refund policy and I'm awaiting a response.
68 of 77 people found the following review helpful
1.0 out of 5 stars
DO NOT BUY, Jan 15 2011
By Casi - Published on Amazon.com
This review is from: Mymathlab -- Standalone Access Card (Misc. Supplies)
I bought the access code from Amazon thinking I could trust them to give me the correct product, as I am an avid Amazon fan. However, the code was invalid. After sitting on the phone with Pearson (who runs MyMathLab) for almost an hour, they finally told me they couldn't do anything for me because it was a made up code. Whether it really is made up or just an expired one, I really don't know. Amazon was nice enough to overnight me a replacement, only for me to be told it too was invalid.
My professor warned us not to purchase them off the internet and I learned the hard way to listen to him. I hope this doesn't happen to anyone else!
34 of 38 people found the following review helpful
1.0 out of 5 stars
Useless tech support, Jan 24 2010
By James Gerhart "Please burn this book" - Published on Amazon.com
This review is from: Mymathlab -- Standalone Access Card (Misc. Supplies)
Lets face it, the only reason you'll buy this is because you're being bent over the barrel by your college's math department. The publisher of this product knows this full well and their tech support department takes it into account when dealing with you.
When my copy of this product arrived I tried to use the code to register in my course, but MyMathLab said the code was "not found." I double checked everything and finally called tech support, who made up about 6 different excuses to simply get me off the line. Next, they said to contact Amazon because the kit was from a third party and that instead I should purchase a key from them - for $77. I refused and told them this product was clearly from their company and should give me access to MyMathLab as it was advertised, but failing that they should tell me exactly what the key was for.
The customer service agent finally said they would send the key to "tier two support" who would help me "soon." Two days later they hadn't contacted me through email, as was promised, so I called the customer support line again. The representative only said that tier two would be in contact with me "soon" and that they had no specific time, but again offered to sell me a key over the phone.
It has now been two weeks without hearing from "tier two support" and I had to buy an access code directly from the publisher, which is exactly what the company wanted. Thankfully Amazon was great about accepting the return.
This issue reflects very poorly on Addison-Wesley and Pearson Education, but frankly, they have no reason to be helpful. If you've purchased this product it's because you're forced to and if the code doesn't work, your only other courses of action involve either dropping or failing the course. Good luck with that.