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Corporate culture has come a long way over the past severalyears. Risk is a word that is used more frequently and in moreplaces in companies today than ever before; as well, the term"operational risk," perhaps not heard at all ten years ago, isoverwhelmingly used in companies today.
The first book of its kind to recognize that integratingbusiness process management with operational risk management candramatically increase an organization's optimal businessperformance, No Excuses is a practical how-to guide,presenting step-by-step lessons and checklists to help identify andmitigate operational risks in an organization. Written by DennisDickstein and Robert Flast—an operational risk manager and abusiness consultant—this timely book capitalizes on theauthors' expertise in these areas, and offers authoritativeguidance on:
How operational risk affects the bottom line, shareholder value,reputation, and even survival
The importance of having an inventory of key business processeswith documented controls and designated senior managersresponsible
The importance of having a technology inventory with proceduresand controls over application integrity, access, and data
How to organize an operational risk management group in abusiness
The relationship an operational risk management group shouldhave with corporate management and other control areas, such ascompliance, finance, and internal audit
This definitive guide to operational risk presents the concepts,the framework, and the tools—none requiring substantialinvestment—to help organizations successfully manage andmitigate operational risk within their businesses and reveals howbest to embed these tools and techniques as a long-term solution.Packed with guidance on applying this framework to technology,outsourcing, offshoring, risk organization design, and governance,No Excuses: A Business Process Approach to Managing OperationalRisk makes it clear that operational risk is a real-worldmatter for every business—NO EXCUSES.
"Just read the newspaper. Managing risk is more critical todaythan ever before. There is one risk you should take–buy thisbook!"
—Marshall Goldsmith, New York Times and WallStreet Journal #1 bestselling author of What Got You HereWon't Get You There
"This is a must-read for every manager who wants to reduce risk.This how-to book is filled with sound and practical advice andprepares you for today's rapidly changing financial world."
—Diane Frimmel, Chief Operations Officer, UBSFinancial Services
"Practical and compelling, Dickstein and Flast finally bringtogether important concepts that through their framework becomeactionable for every organization. This is a book grounded withexamples that business leaders can use. Truly No Excuses!"
—Emily A. Ashworth, VP and CIO, American Water
Ready for Real-World Operational Risk Management?
No Excuses: A Business Process Approach to ManagingOperational Risk recognizes operational risk management as atool to help leaders at all levels in all organizations toproactively manage risks.
Authoritative and proactive, this guidebook answers questionsincluding:
What can my organization do about the risk of loss resultingfrom inadequate processes, people, or systems?
To what extent should my organization link employee compensationor job performance with operational risk management?
How is operational risk taken into consideration when newproducts or technology solutions are designed or acquired,deployed, and executed?
Does my organization have an inventory of its key businessprocesses with documented controls and designated senior managersresponsible?
Practical and no-nonsense in approach, this guide is writtenwith a unique focus on integrating business process management withoperational risk management to equip your organization to realizethat there are no excuses when it comes to managing operationalrisk and business processes.