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No Excuses: A Business Process Approach to Managing Operational Risk Hardcover – Dec 22 2008

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Most Helpful Customer Reviews on (beta) 14 reviews
4 of 4 people found the following review helpful
Every manager should read this book Feb. 24 2009
By Osvaldo Principe - Published on
Format: Hardcover
Books on Business Process management and Operational Risk are in plentiful supply, however they are often highly technical or tend to focus on the theory of BPM and Op Risk. This book is the first that I have read that gives the reader a clear understanding of what they will need to do to actively manage operational risk while designing, implementing and managing their business processes. This book is essential reading for any senior manager who seriously wants to reduce risk while improving operational efficiency and business innovation.
2 of 2 people found the following review helpful
A Solid Approach to Risk Management Jan. 4 2009
By Taught music - Published on
Format: Hardcover
I had the opportunity to review an early draft of the manuscript for this book and was excited to read the much expanded, published version. I highly recommend this book for executives seeking to bring a solid risk management methodology into their organizations or for program managers looking to create a risk aware culture in which to execute projects. "No Excuses" provides a well-referenced and timely approach to Risk Management. It begins with a number of headlines about catastrophic events at well-known companies and proceeds into a practical approach for how these events could have been prevented. If not for the aspect of integrating business process management and operational risk management, each chapter could well stand on its own. However, each chapter builds on the previous chapter to (1) establish the situation, (2) define business process and operational risk management frameworks and integrate the two, (3) provide a how-to-approach, and (4) describe the roles and responsibilities necessary to integrate business process management and operational risk management frameworks in your organization. It is definitely a must read book that you will want to keep in your library for handy reference.
1 of 1 people found the following review helpful
Risk management made simple June 2 2009
By Susan J. Hoekstra - Published on
Format: Hardcover
This book gives step-by-step instructions as to what every business manager should do to ensure that the disasters of our past are avoided. It explains risk management and offers a recommended structure through examples that are easy to understand. Good business and great common-sense at its best.

- Susan Hoekstra, The Service Journey
1 of 1 people found the following review helpful
If Bernie's Investors Read this Book Jan. 1 2009
By Lee from Larchmont - Published on
Format: Hardcover
A most timely book that presents the practical and academic underpinnings of business risk and operational improvement in an understandable and enjoyable fashion. Real life examples used in very compelling chapter set ups.... Makes you think about all the failures that lead to the human tragedy caused by someone like Bernie Madoff.... There truly are NO Excuses.
Great read!!! Aug. 27 2012
By Marwan Halabi - Published on
Format: Hardcover Verified Purchase
I found this book to be very well thought out and extremely insightful. More importantly it has helped me look at risk completely differently, and has opened my eyes as it provides real-world examples and very simple step-by-step instructions.