I tried to renew my expired subscription to Norton, at which time (because I thought I already had a virus on my computer prior to renewal) I was prompted to call and get someone to help me. Why their software isn't smart enough to figure that out on its own, I can't say. After paying around $60 for products that all my tech friends assure me I can get for free or at least a lot less with AVG or equivalent, I called in. I was assisted by someone in India, who spoke horrible English, and therefore the call that should've taken 4 minutes, took about 14. At the end he assured me he would now transfer me to the real person who can help me (ummm...what?!) and that for a one time fee of $69.99 the next person could solve my problem (ummm...WHAT!?).I asked what the fee was for (because they combined it as a "we'll get the virus and defrag your computer" so it'll work better) and it turns out they were going to charge me $69.99 just to defrag my computer, which is robbery (buyer beware there!). Anyway, I asked to just receive what I had already paid for and he transferred me.
This "expert" spoke even worse English. It's 10:30 am on the West Coast on a Tuesday...is norton trying to tell me there is nobody I can understand who can answer my call? I have nothing against India, but I do have something against paying for a product and then being basically unable to receive it because of a decision the company has made to sacrifice quality in order to save themselves some money--especially when the cost of the product they are selling has certainly not been discounted to reflect horrible customer service! When I asked if there was someone not in India I could talk with to comment on Norton's (craptastic) customer service set up, the answer was no. Even customer service would be in India (a claim I found to be true about 40 minutes later).
This "expert" then tried to help me, which also took longer than it should because he had to repeat or I had to infer every other sentence. After dinking around on my computer for 5 minutes he finally informed me that I had "only" renewed my subscription and that I needed other things to actually make what I had just spent $60 on effective. Of course, I am not entirely sure what he was saying and he was not understanding my questions, so I really don't know, but this was what I got out of it as we went around and around the tree of liguistic miscommunication.
Finally I asked to just get my money back and I decided to do what I knew I should've just done to start with but was too lazy to do; figure out how to uninstall the Norton software that came with my computer and then get the free AVG (which my tech friends assure me is adequate for what I do on the internet) and call it a secure day.
To Norton's credit, after about 5 minutes on hold, I spoke with an Indian in customer service who was also hard to understand(though he was the best of the three) who went from the badgering script (you know, the one to get you to keep your purchase) to incredibly helpful when I explained that I had started this review on Amazon while on hold. So, within three mintues I was released from the norton nightmare, never to return! In short...you don't really know what you're getting, if you'll be able to use it, and if you're paying for "tech support" just take yourself out to a nice dinner instead and consider yourself less frustrated and your hard earned money much better spent! :) I hope this review can help you in your decision. Good luck!