Observing the User Experience: A Practitioner's Guide to... and over one million other books are available for Amazon Kindle. Learn more
Temporarily out of stock.
Order now and we'll deliver when available. We'll e-mail you with an estimated delivery date as soon as we have more information. Your account will only be charged when we ship the item.
Ships from and sold by Amazon.ca.
Gift-wrap available.
Quantity:1
Observing the User Experi... has been added to your Cart
Used: Good | Details
Sold by bwbuk_ltd
Condition: Used: Good
Comment: Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. 100% Money Back Guarantee. Your purchase also supports literacy charities.
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

Observing the User Experience: A Practitioner's Guide to User Research Paperback – Apr 8 2003


See all 2 formats and editions Hide other formats and editions
Amazon Price New from Used from
Kindle Edition
"Please retry"
Paperback
"Please retry"
CDN$ 56.99
CDN$ 38.90 CDN$ 5.25

There is a newer edition of this item:


Best Books of 2014
Unruly Places, Alastair Bonnett’s tour of the world’s most unlikely micro-nations, moving villages, secret cities, and no man’s lands, is our #1 pick for 2014. See all

Customers Who Bought This Item Also Bought



Product Details

  • Paperback: 576 pages
  • Publisher: Morgan Kaufmann; 1 edition (April 8 2003)
  • Language: English
  • ISBN-10: 1558609237
  • ISBN-13: 978-1558609235
  • Product Dimensions: 23.3 x 18.7 x 3.3 cm
  • Shipping Weight: 1.2 Kg
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Bestsellers Rank: #479,986 in Books (See Top 100 in Books)
  • See Complete Table of Contents

Product Description

Review

"The no-nonsense approach includes guidelines, tables for estimating costs, and plenty of detailed practial advice. Simply written, well-structured and highhy ifnormative. Don't leave home without it."--Gerry Gaffney, Founder and Director, Information & Design

Book Description

The toolbox full of techniques that helps usability engineers "walk in the shoes" of users

Inside This Book (Learn More)
First Sentence
Sometimes it takes a long time for something to be obvious: a shortcut in the neighborhood that you've known all of your life, a connection between two friends, the fact that your parents aren't so bad. Read the first page
Explore More
Concordance
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index
Search inside this book:

Customer Reviews

5.0 out of 5 stars
5 star
3
4 star
0
3 star
0
2 star
0
1 star
0
See all 3 customer reviews
Share your thoughts with other customers

Most helpful customer reviews

By LLH on Oct. 22 2003
Format: Paperback
Kuniavsky provides a clear guide to evaluating user behavior and use patterns and then gives insight on balancing what users do and what site owners would like them to do. The subtext is a clear passion for creating scenarios that leave users confident and creators satisfied. That leads to successful interactions, be they commerce or information driven. A must read for all professional designers, information architects, strategists, developers, and other professionals, if only to remind teams how the work they're doing will be digested. This book deepened my understanding of how to evaluate the way sites -- or really anything -- is used and interpreted and offers practical methods on attaining and measuring data to tweak and refine my work.
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again.
Format: Paperback
Much of the writing about user research techniques, while comprehensive, isn't that easy to use or absorb. What's nice about Mike Kuniavsky's book is that it makes clear to designers, business people and strategists why user research makes for better products - and beyond that, how to grasp these techniques and put them to use. This is the type of information that would be useful both in business (for clients and consultants, stakeholders and those in the trenches) and in the classroom.
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again.
Format: Paperback
Extremely informative and a pleasure to read, I highly recommend this book.
Somehow Mike Kuniavsky has managed to capture all the useful information of an academic text on User Observation techniques without the typical dry and boring tone.
Every important observation technique is covered and covered well. I can flip the book to a chapter on a technique I have never used, read it, and feel confident that I can employ that technique.
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again.

Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 12 reviews
17 of 21 people found the following review helpful
Breath of Fresh Air Oct. 22 2003
By LLH - Published on Amazon.com
Format: Paperback
Kuniavsky provides a clear guide to evaluating user behavior and use patterns and then gives insight on balancing what users do and what site owners would like them to do. The subtext is a clear passion for creating scenarios that leave users confident and creators satisfied. That leads to successful interactions, be they commerce or information driven. A must read for all professional designers, information architects, strategists, developers, and other professionals, if only to remind teams how the work they're doing will be digested. This book deepened my understanding of how to evaluate the way sites -- or really anything -- is used and interpreted and offers practical methods on attaining and measuring data to tweak and refine my work.
14 of 17 people found the following review helpful
Friendly, But Comprehensive, Overview of User Research April 3 2004
By josh penrod - Published on Amazon.com
Format: Paperback
Extremely informative and a pleasure to read, I highly recommend this book.
Somehow Mike Kuniavsky has managed to capture all the useful information of an academic text on User Observation techniques without the typical dry and boring tone.
Every important observation technique is covered and covered well. I can flip the book to a chapter on a technique I have never used, read it, and feel confident that I can employ that technique.
6 of 6 people found the following review helpful
Must have for user experience professionals! June 21 2006
By Kyle Soucy - Published on Amazon.com
Format: Paperback
I'm always recommending this book to my colleagues. This is not a book that is meant to be read cover to cover. It's more of a desk top reference for all kinds of user research techniques. I've found it to be very comprehensive. Buy it, you won't regret it!
3 of 3 people found the following review helpful
Mike's book won't be gathering dust on your shelf.... July 15 2006
By Julie A. Booth - Published on Amazon.com
Format: Paperback Verified Purchase
This book rocks! Of all the reference resources I have in my cube, this is the one I lend out to people who ask, "jb, what is user research and how do you do it?" Mike's book has the techniques down - soup to nuts -- useful for the novice and seasoned practitioner.
5 of 6 people found the following review helpful
A flexible but full set of tools Dec 19 2005
By C. Palmieri - Published on Amazon.com
Format: Paperback
This book provided my team with enough confidence and flexibility to design a research project of the right scale and formality for our needs, but gave us enough structure to stay on track.

Kuniavsky's detailed examples and caveats helped us engage with users respectfully and effectively, leaving both parties feeling they had done something to move the site a step forward.


Feedback