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Observing the User Experience: A Practitioner's Guide to User Research [Paperback]

Mike Kuniavsky
5.0 out of 5 stars  See all reviews (3 customer reviews)
List Price: CDN$ 76.14
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Book Description

April 8 2003 Morgan Kaufmann Series in Interactive Technologies

The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created.

Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they're Web, software or mobile based. In addition, it's written with an understanding of how software is developed in the real world, taking tight budgets, short schedules, and existing processes into account.

·Explains how to create usable products that are still original, creative, and unique

·A valuable resource for designers, developers, project managers-anyone in a position where their work comes in direct contact with the end user.

·Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively

·Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users

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Review

"The no-nonsense approach includes guidelines, tables for estimating costs, and plenty of detailed practical advice. Simply written, well-structured and highly informative. Don't leave home without it."--Gerry Gaffney, Founder and Director, Information & Design

Book Description

The toolbox full of techniques that helps usability engineers "walk in the shoes" of users

Inside This Book (Learn More)
First Sentence
Sometimes it takes a long time for something to be obvious: a shortcut in the neighborhood that you've known all of your life, a connection between two friends, the fact that your parents aren't so bad. Read the first page
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Most helpful customer reviews
5.0 out of 5 stars Breath of Fresh Air Oct. 22 2003
By LLH
Format:Paperback
Kuniavsky provides a clear guide to evaluating user behavior and use patterns and then gives insight on balancing what users do and what site owners would like them to do. The subtext is a clear passion for creating scenarios that leave users confident and creators satisfied. That leads to successful interactions, be they commerce or information driven. A must read for all professional designers, information architects, strategists, developers, and other professionals, if only to remind teams how the work they're doing will be digested. This book deepened my understanding of how to evaluate the way sites -- or really anything -- is used and interpreted and offers practical methods on attaining and measuring data to tweak and refine my work.
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Format:Paperback
Much of the writing about user research techniques, while comprehensive, isn't that easy to use or absorb. What's nice about Mike Kuniavsky's book is that it makes clear to designers, business people and strategists why user research makes for better products - and beyond that, how to grasp these techniques and put them to use. This is the type of information that would be useful both in business (for clients and consultants, stakeholders and those in the trenches) and in the classroom.
Was this review helpful to you?
Format:Paperback
Extremely informative and a pleasure to read, I highly recommend this book.
Somehow Mike Kuniavsky has managed to capture all the useful information of an academic text on User Observation techniques without the typical dry and boring tone.
Every important observation technique is covered and covered well. I can flip the book to a chapter on a technique I have never used, read it, and feel confident that I can employ that technique.
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 4.8 out of 5 stars  12 reviews
6 of 6 people found the following review helpful
5.0 out of 5 stars Must have for user experience professionals! June 21 2006
By Kyle Soucy - Published on Amazon.com
Format:Paperback
I'm always recommending this book to my colleagues. This is not a book that is meant to be read cover to cover. It's more of a desk top reference for all kinds of user research techniques. I've found it to be very comprehensive. Buy it, you won't regret it!
16 of 20 people found the following review helpful
5.0 out of 5 stars Breath of Fresh Air Oct. 22 2003
By LLH - Published on Amazon.com
Format:Paperback
Kuniavsky provides a clear guide to evaluating user behavior and use patterns and then gives insight on balancing what users do and what site owners would like them to do. The subtext is a clear passion for creating scenarios that leave users confident and creators satisfied. That leads to successful interactions, be they commerce or information driven. A must read for all professional designers, information architects, strategists, developers, and other professionals, if only to remind teams how the work they're doing will be digested. This book deepened my understanding of how to evaluate the way sites -- or really anything -- is used and interpreted and offers practical methods on attaining and measuring data to tweak and refine my work.
13 of 16 people found the following review helpful
5.0 out of 5 stars Friendly, But Comprehensive, Overview of User Research April 3 2004
By josh penrod - Published on Amazon.com
Format:Paperback
Extremely informative and a pleasure to read, I highly recommend this book.
Somehow Mike Kuniavsky has managed to capture all the useful information of an academic text on User Observation techniques without the typical dry and boring tone.
Every important observation technique is covered and covered well. I can flip the book to a chapter on a technique I have never used, read it, and feel confident that I can employ that technique.
4 of 5 people found the following review helpful
5.0 out of 5 stars A flexible but full set of tools Dec 19 2005
By C. Palmieri - Published on Amazon.com
Format:Paperback
This book provided my team with enough confidence and flexibility to design a research project of the right scale and formality for our needs, but gave us enough structure to stay on track.

Kuniavsky's detailed examples and caveats helped us engage with users respectfully and effectively, leaving both parties feeling they had done something to move the site a step forward.
2 of 2 people found the following review helpful
5.0 out of 5 stars Mike's book won't be gathering dust on your shelf.... July 15 2006
By Julie A. Booth - Published on Amazon.com
Format:Paperback|Verified Purchase
This book rocks! Of all the reference resources I have in my cube, this is the one I lend out to people who ask, "jb, what is user research and how do you do it?" Mike's book has the techniques down - soup to nuts -- useful for the novice and seasoned practitioner.
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