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Observing the User Experience: A Practitioner's Guide to User Research Paperback – Apr 8 2003


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Product Details

  • Paperback: 576 pages
  • Publisher: Morgan Kaufmann; 1 edition (April 8 2003)
  • Language: English
  • ISBN-10: 1558609237
  • ISBN-13: 978-1558609235
  • Product Dimensions: 3.2 x 18.5 x 22.9 cm
  • Shipping Weight: 1.2 Kg
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Bestsellers Rank: #426,341 in Books (See Top 100 in Books)
  • See Complete Table of Contents


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Sometimes it takes a long time for something to be obvious: a shortcut in the neighborhood that you've known all of your life, a connection between two friends, the fact that your parents aren't so bad. Read the first page
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Most helpful customer reviews

Format: Paperback
Extremely informative and a pleasure to read, I highly recommend this book.
Somehow Mike Kuniavsky has managed to capture all the useful information of an academic text on User Observation techniques without the typical dry and boring tone.
Every important observation technique is covered and covered well. I can flip the book to a chapter on a technique I have never used, read it, and feel confident that I can employ that technique.
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By LLH on Oct. 22 2003
Format: Paperback
Kuniavsky provides a clear guide to evaluating user behavior and use patterns and then gives insight on balancing what users do and what site owners would like them to do. The subtext is a clear passion for creating scenarios that leave users confident and creators satisfied. That leads to successful interactions, be they commerce or information driven. A must read for all professional designers, information architects, strategists, developers, and other professionals, if only to remind teams how the work they're doing will be digested. This book deepened my understanding of how to evaluate the way sites -- or really anything -- is used and interpreted and offers practical methods on attaining and measuring data to tweak and refine my work.
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Format: Paperback
Much of the writing about user research techniques, while comprehensive, isn't that easy to use or absorb. What's nice about Mike Kuniavsky's book is that it makes clear to designers, business people and strategists why user research makes for better products - and beyond that, how to grasp these techniques and put them to use. This is the type of information that would be useful both in business (for clients and consultants, stakeholders and those in the trenches) and in the classroom.
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 12 reviews
6 of 6 people found the following review helpful
Must have for user experience professionals! June 21 2006
By Kyle Soucy - Published on Amazon.com
Format: Paperback
I'm always recommending this book to my colleagues. This is not a book that is meant to be read cover to cover. It's more of a desk top reference for all kinds of user research techniques. I've found it to be very comprehensive. Buy it, you won't regret it!
16 of 20 people found the following review helpful
Breath of Fresh Air Oct. 22 2003
By LLH - Published on Amazon.com
Format: Paperback
Kuniavsky provides a clear guide to evaluating user behavior and use patterns and then gives insight on balancing what users do and what site owners would like them to do. The subtext is a clear passion for creating scenarios that leave users confident and creators satisfied. That leads to successful interactions, be they commerce or information driven. A must read for all professional designers, information architects, strategists, developers, and other professionals, if only to remind teams how the work they're doing will be digested. This book deepened my understanding of how to evaluate the way sites -- or really anything -- is used and interpreted and offers practical methods on attaining and measuring data to tweak and refine my work.
13 of 16 people found the following review helpful
Friendly, But Comprehensive, Overview of User Research April 3 2004
By josh penrod - Published on Amazon.com
Format: Paperback
Extremely informative and a pleasure to read, I highly recommend this book.
Somehow Mike Kuniavsky has managed to capture all the useful information of an academic text on User Observation techniques without the typical dry and boring tone.
Every important observation technique is covered and covered well. I can flip the book to a chapter on a technique I have never used, read it, and feel confident that I can employ that technique.
2 of 2 people found the following review helpful
Excellent book Sept. 2 2006
By UxCCT - Published on Amazon.com
Format: Paperback Verified Purchase
I can recommend this book. It is well-written and readable, with practical advice and examples. I am referencing it as part of my daily work as a Usability Analyst in a large government department.
2 of 2 people found the following review helpful
Mike's book won't be gathering dust on your shelf.... July 15 2006
By Julie A. Booth - Published on Amazon.com
Format: Paperback Verified Purchase
This book rocks! Of all the reference resources I have in my cube, this is the one I lend out to people who ask, "jb, what is user research and how do you do it?" Mike's book has the techniques down - soup to nuts -- useful for the novice and seasoned practitioner.

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