Head this warring, it may look like a good deal, just be prepared for multiple tries to get a unit that works.
I bought this product during the "Cyber Monday" sales for a good price. Unfortunately the product I received was defective. This was confirmed through a brief phone call with a very nice support person, and this is where my experience went from bad to terrible. I had tried everything to get the center channel on the receiver to work, but to no avail, at the request of the phone tech support I tried resetting the receiver. It did not enable sound from the Center channel; it did however cause the loss of sound to the left surround port directly below the center channel ports. I also attempted to contact Onkyo through their email support, over 48hrs later I received a reply with the same information as the phone technical support.
The phone technician recommended I return the product as a defective unit. This was in lieu of performing a warranty repair for a 2 day old product which could take 2-3 weeks! After waiting on hold for over 40 mins for the warranty department I turned in the towel and shipped the received back at my expense. I am now awaiting a replacement product <fingers crossed this one will have been tested before it leaves the factory>
I would like to take a few moments and recommend some policy changes for Onkyo support (for paying customers with a Serial Numbered product). If there is no intention for responding within a timely manner (24hrs) to service requests, please send an automated message stating that a service request has been received and a response will be forthcoming in the next few days due to high volume. Please do not leave a customer questioning if the request was submitted properly or the web based submission form was working at all. Please enable tracking of all service requests (email or otherwise) and documenting of all service conversations to the Onkyo website user account by serial number of the products registered by the user. Please ensure that user accounts are protected with encryption for all sensitive information passing between the client and server, for example: user name, password, real name, email, phone number and address should be protected for privacy of users.
This experience is very disappointing I am beside myself that a $1,000 MSRP receiver can be shipped from the factory defective. (The box was in fine shape and no external shipping damage was observed). Based on this experience with support and how defective products are handled by Onkyo, I will no longer be recommending Onkyo receivers to friends, family and coworkers, and will continue to review Onkyo products negatively. When a support person identifies a defective product an immediate response would be "we will replace the product at no cost to you", followed by sending a new product with 2nd day air with a return label to send the defective product back using a credit card hold to cover the cost of the second unit until the defective unit is received by Onkyo for an autopsy. This does two things, shows respect for customer's time and money, as well as respect for Onkyo products and quantity. Defective unit should be few and far between and Onkyo's quality control should want defective products back as quickly as possible to perform root cause analysis in order to prevent further defective products from leaving the factory.