Vous voulez voir cette page en français ? Cliquez ici.


or
Sign in to turn on 1-Click ordering.
More Buying Choices
Have one to sell? Sell yours here
Out of the Crisis
 
See larger image 
Share your own customer images
Publisher: learn how customers can search inside this book.

Out of the Crisis [Paperback]

W. Edwards Deming (Author)
4.8 out of 5 stars  See all reviews (26 customer reviews)
List Price: CDN$ 40.95
Price: CDN$ 23.79 & eligible for FREE Super Saver Shipping on orders over CDN$ 25. Details
You Save: CDN$ 17.16 (42%)
o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o
Usually ships within 1 to 2 months.
Ships from and sold by Amazon.ca. Gift-wrap available.

Formats

 Amazon Price New from Used from
Hardcover --   -- --
Paperback CDN $23.79   -- --

Frequently Bought Together

Customers buy this book with Deming Management Method by Mary Walton Paperback CDN$ 15.16

Out of the Crisis + Deming Management Method
Price For Both: CDN$ 38.95

One of these items ships sooner than the other. Show details

  • This item: Out of the Crisis by W. Edwards Deming Paperback

    Usually ships within 1 to 2 months.
    Ships from and sold by Amazon.ca.
    Eligible for FREE Super Saver Shipping on orders over CDN$ 25. Details

  • Deming Management Method by Mary Walton Paperback

    Usually ships within 1 to 4 weeks.
    Ships from and sold by Amazon.ca.
    Eligible for FREE Super Saver Shipping on orders over CDN$ 25. Details

Customers Who Bought This Item Also Bought

Product Details

Product Description

Product Description

"Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment."According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.previously published by MIT-CAES

Book Info

Presents the assertion that America needs a new style of management and of governmental relations with industry. A reprint of the 1986 version, based on W. Edwards Deming's 14 Points For Management. Offers a theory about why current management has gone wrong and what to replace it with. Softcover. DLC: Industrial management.
See all Product Description

Tags Customers Associate with This Product

 (What's this?)
Click on a tag to find related items, discussions, and people.
 
(1)

Your tags: Add your first tag
 
See most popular tags

What Other Items Do Customers Buy After Viewing This Item?

› Explore similar items
 

Customer Reviews

26 Reviews
5 star:
 (24)
4 star:    (0)
3 star:    (0)
2 star:
 (2)
1 star:    (0)
 
 
 
 
 
Average Customer Review
4.8 out of 5 stars (26 customer reviews)
 
 
 
 
Share your thoughts with other customers:
Most helpful customer reviews

1 of 1 people found the following review helpful:
5.0 out of 5 stars Six Sigma...Demming created it....Harry ripped it off!, Nov 28 2001
By 
R Roy (Worth, Illinois United States) - See all my reviews
This review is from: Out of the Crisis (Hardcover)
Witness the big bang of the quality universe. If you manage anything this is a method you must understand.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


2 of 2 people found the following review helpful:
5.0 out of 5 stars Deming, the Root Cause of Quality Improvement, Nov 29 2003
By 
B. Ballah (Scottsdale, AZ United States) - See all my reviews
(REAL NAME)   
This review is from: Out of the Crisis (Paperback)
Having "seen the light" as spoken by Deming, I highly recommend this book and Deming's "The New Economics" to anybody interested in not only quality and business, but anybody working. If you aren't in a position having the power to change your workplace, be prepared to bite your lip when conventional management is used.
When you look at Six Sigma you can see much of Dr. Demings work and thoughts being used, thus one persons short review that Dr. Deming is the real father of Six Sigma. Six Sigma brings more of the cost savings aspect to process improvement which appeals to conventional business.
While people can look at Japan and say they are down now and Dr. Deming is wrong, there are plenty of Japanese companies that follow Dr. Deming's teachings still that are clobbering the competition. Toyota, the 2nd largest auto manufacturer in the world now (yes, ahead of Ford by most accounts) uses his teachings.
Don't just read the words, understand what is being said and learn from Dr. Deming.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


2 of 2 people found the following review helpful:
5.0 out of 5 stars A quality classic, May 12 2003
By 
therosen "therosen" (New York, NY United States) - See all my reviews
This review is from: Out of the Crisis (Paperback)
This is a classic in the world of quality assurance. It is fair to call Deming the father, godfather, grandfather and preacher of the quality movement. This book, written in 1986 after he achieved international fame for helping improve quality in Japan, captures the spirit and ideas that spawned a revolution.

The book captures many of the key points in Deming's philosophy:
1) Creating metrics based approaches to management, without falling into a quota system.
2) Differentiating between problems caused by the system and problems outside of the system.
3) Focusing on both doing things correctly, and identifying the right tasks to approach.
4) Introducing a Plan, Do, Check, Act cycle of continuous improvement.

If you look at this list, the book presents a blueprint for many of the so called management revolutions of the subsequent 15 years: Excellence, Re-engineering, Process Management, Systems Thinking. This book really is both a trend setter as well as highly important body of theory. The theory is relevant today, as many management problems today can be addressed by his 14 points of management. (Example: A reliance on inspection is bad - build quality into the process. This is highly relevant to software construction today.)

So are there any knocks?
1) You're left with many imperatives, but sometimes without positive prescriptions. For example: If you don't do annual performance reviews, what do you replace it with to determine who gets promoted?
2) The book can be dry and hard to follow. Sometimes it is written as notes pieced together.
3) Many of the companies that Deming held up as models have fallen on tougher times. It seems that today Quality alone is not enough.

Having said this, it should be required reading for any manager. The theory is good, and the book should spark your thinking.

Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

Share your thoughts with other customers: Create your own review
Want to see more reviews on this item?
› Go to Amazon.com to see all 61 reviews  4.7 out of 5 stars 
 
 		 Most recent customer reviews











Only search this product's reviews


Listmania!

Create a Listmania! list

Look for similar items by category

Look for similar items by subject























i.e., each book must be in subject 1 AND subject 2 AND ...

Feedback

Would you like to update product info or give feedback on images?

Amazon.ca Privacy Statement Amazon.ca Shipping Information Amazon.ca Returns & Exchanges