People Skills and over one million other books are available for Amazon Kindle. Learn more
CDN$ 13.71
  • List Price: CDN$ 18.99
  • You Save: CDN$ 5.28 (28%)
FREE Shipping on orders over CDN$ 25.
In Stock.
Ships from and sold by Amazon.ca.
Gift-wrap available.
Quantity:1
Add to Cart
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

People Skills Paperback – Jun 6 1986


See all 6 formats and editions Hide other formats and editions
Amazon Price New from Used from
Kindle Edition
"Please retry"
Paperback
"Please retry"
CDN$ 13.71
CDN$ 7.50 CDN$ 0.01

Join Amazon Student in Canada



Frequently Bought Together

People Skills + Messages: The Communication Skills Book + How to Talk to Anyone: 92 Little Tricks for Big Success in Relationships
Price For All Three: CDN$ 45.40

Show availability and shipping details

  • In Stock.
    Ships from and sold by Amazon.ca.
    FREE Shipping on orders over CDN$ CDN$ 25. Details

  • Messages: The Communication Skills Book CDN$ 16.57

    In Stock.
    Ships from and sold by Amazon.ca.
    FREE Shipping on orders over CDN$ CDN$ 25. Details

  • How to Talk to Anyone: 92 Little Tricks for Big Success in Relationships CDN$ 15.12

    In Stock.
    Ships from and sold by Amazon.ca.
    FREE Shipping on orders over CDN$ CDN$ 25. Details


Customers Who Bought This Item Also Bought

NO_CONTENT_IN_FEATURE

Product Details

  • Paperback: 324 pages
  • Publisher: Touchstone; 1 edition (June 6 1986)
  • Language: English
  • ISBN-10: 067162248X
  • ISBN-13: 978-0671622480
  • Product Dimensions: 20.6 x 14.1 x 2 cm
  • Shipping Weight: 340 g
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (28 customer reviews)
  • Amazon Bestsellers Rank: #48,516 in Books (See Top 100 in Books)
  • See Complete Table of Contents


Inside This Book (Learn More)
First Sentence
"Many people today yearn for warm, positive, meaningful relatedness to others, but seem unable to experience it." Read the first page
Explore More
Concordance
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
Search inside this book:

What Other Items Do Customers Buy After Viewing This Item?

Customer Reviews

4.5 out of 5 stars
Share your thoughts with other customers

Most helpful customer reviews

4 of 4 people found the following review helpful By L. Troy Beals on Dec 18 1999
Format: Paperback
Bolton's work on people's skills has some good ideas and should be used. I was dismayed though that the other reviews I read all thought this was worthy of 5 stars. Some of Bolton's arguments are flawed and using some of his techniques may lead to greater conflict. On one part of his work he seems to be saying that compromise is bad, and you are weak if you compromise. Not compromising has led to many of the armed conflicts that we have seen, (I will concede that compromising TOO much is weak), but some compromise especially in a marriage faciliates greater harmony, and opens up the possibility for greater communication between spouses. I feel the reader needs to "read between the lines" to really see what Bolton's philosophy is. The reader should take what is good out of this book and use it.
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again.
Format: Paperback Verified Purchase
Not many books live up to the hype of being life-changing, but this one did. I bought copies for all my family members. Spoiler alert: the important thing I learned is that animals, when threatened, can either fight (aggressive response) or flee (passive response...most prevalent among humans), but humans, thanks to speech, have a third option: be assertive. The book explains what that means in practice to help all parties achieve goals.
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again.
2 of 3 people found the following review helpful By radhika on May 31 2004
Format: Paperback
The book "People Skills", by Robert Bolton, Ph.D is one of those self help books that is suppose to help you improve your skills in listening, resolving problems, and asserting yourself. Right away the book shows and explains the numerous communication barriers. It's interesting to read about them because they're common types of speech we all use in our daily lives. After explaining these "roadblocks" the next few chapters explain listening and how a person's physical motions can affect a speaker. In chapter four it lists four methods to better listen to others. The latter part of the book talks about assertion skills in relationships and the impact of it. The fourth and final part of the book deals with conflicts, since everyone has numerous conflicts throughout their lives; knowing how to solve a conflict is a good skill to pick up. This section also discusses the emotions involved in a conflict and how to deal with them.
The reason I decided to read this book was because it explained the different roadblocks and why communication is sometimes a difficult thing. It seems easy enough to communicate but when you see the reasons on why a speaker doesn't show much interest in the conversation, it seems obvious. I liked that the author used many quotes and references to prove his points. I like books that explain people's behavior so if that's the type of books you like than this is an exceptional read. It doesn't go into extreme detail but lays down the basics.
Now while I enjoyed reading this book there were a couple things I didn't like. One thing was the feeling that I was reading about an infomercial was one of those. Well since it is a self-help book I guess the feeling is enviable, once you read past the first chapter you don't really focus on it.
Read more ›
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again.
Format: Paperback
The techniques presented in this book are obvious and poorly covered. Each chapter feels like an introduction, a summary of what's to come. However, those future chapters are just more summaries. The phrase "you will learn ... in chapter X" left me expecting more out of each chapter without ever covering what I thought I was supposed to learn in the current chapter.

The writing is extremely static; it reads like an academic survey paper. The sentence structure is weak. A lot of the discussion is in the passive voice. It's disturbing that an author claiming to be communicating people skills to me is more able to put me to sleep.

The actual content is probably accurate enough. The book makes frequent reference to other authors and lecturers. This suggests that it is appropriately researched. Some of the suggestions seem counter-intuitive, but it is always possible to test them in practice and see what level of communication results.

Overall, I'm disappointed that I purchased this book and took the time to read it.
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again.
Format: Paperback
"People Skills" is a primer on interacting with others. Bolton's premise is that our communication patterns are inherently faulty and he urges the reader adopt his framework to remedy. He presents - in order - listening skills, assertion skills, conflict-resolution skills, and collaborative problem solving skills, with each building upon the others. He blends keen insight into human nature, concepts of psychology and basic Judeo-Christian values into what appears to be a very effective methodology. The skills seem obvious, but in practice are rarely used, and in fact are rather uncomfortable when trying to start using.
I found Bolton's framework very valuable and thus far see its application can profoundly improve my own people skills in both a business and parental setting. Unfortunately, like most books of this type, the text is extremely verbose. Bolton possesses a style that is much less dry and wordy than many of his peers - in fact, I find it difficult to finish most of these types of books - but the ideas plus examples could have been distilled down to one-half the length of the 300 pages. The text is also very well referenced and footnoted, but - as a lay reader - I think the constant crediting other psychologists and philosophers confuse and muddy the message. This could be a book that one could return to periodically to refresh their skills, but its length will prevent the less diligent. I found myself taking detailed notes on each chapter for later referral; while a testament to the material, I wish the author had made it easier to digest.
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again.

Product Images from Customers

Most recent customer reviews

Search


Feedback