I initially am thrilled with my PetSafe Simply Clean Continuous Litter Box.
It is lightweight and easy to assemble.
It works fine and as advertised. I have a large cat who took to it right away with no trouble at all! :)
The design is far superior to the raking litter box type - I previously had a Littermaid elite - which was a dirty, smelly mess!
My only disappointment is the lid/cover which covers all the moving conveyor belt - mine seems to not engage properly or has a hairpin trigger, the cover with the slightest nudge comes loose and causes the unit to stop working. This protective lid or cover must be aligned and engaged for the unit to operate correctly. I have read other reviews where users had to weigh the lid down to make the unit continue to operate.
OUTSTANDING CUSTOMER SERVICE!!!!
I called PetSafe and found there customer service and response outstanding! The support person had a unit infront of them, tried to replicate the issue and decided to send me out a new replacement! I'm thrilled. In addition, they will continue to support their product for a full year and then a limited warranty for an additional 5 - whereby you can get replacement motors or new unit at a heavy discount!!! Wow.
Really and truly, nothing to lose here. Buy this product, it works and be assured the company supports what they sell!