I thought I would write a review after I saw the 1 star review on here... I don't know what they thought was going to happen, but the pillow is supposed to be moist. In fact, you have to rinse it and remoisten it every few days.
I cloth diaper (and cloth wipe) my son and thought that a wipes warmer was probably an unneccessary luxury. But after a few days of going to the sink every time I wanted to moisten a wipe, or wiping him with a premoistened wipe gone chilly, I realized that a wipes warmer would make life much easier! Wiping a boy with a warm wipe has minimized the likelihood that I will be peed on, and seems to clean him up better. Plus, everytime I do laundry, I make a batch of wet wipes and they're good to go.
Note that the pillow will turn a bit brown with use if you are using a wipe solution. That happens because the aloe and other ingredients dry on the pillow, but the pillow is there so it will brown rather than your wipes. Remember to replace your pillow every three months.
If you understand the intended use of this product and you use it properly, you will be satisfied!!