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QBQ! by John G. Miller is a motivational primer aimed at purging the "blame, complaining, and procrastination" from the workplace. Miller believes that one of the hallmarks of today's business culture is a lack of personal accountability; he prescribes the cure in this series of short stories and personal observations drawn from his years of experience running his organizational development firm. His main point is that positive change begins with individuals changing themselves: "Instead of asking, 'When will others walk their talk?' let's walk our talk first." The result is choppy (39 chapters in 115 pages), and at times Miller's advice boils down to truism and cliché. Nevertheless, managers whose workplaces demand remedial, straightforward advice should find a useful tool here. --Harry C. Edwards --This text refers to an out of print or unavailable edition of this title.
This is a quick but deep book that explores the role of personal accountability in one's work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, "What can I do to improve the situation?" Only by being able to ask this "question behind the question" can we take ownership of the problem and start working toward a solution. Throughout the book, Miller (who has consulted for major corporations with his firm, QBQ, Inc.) recounts real-world situations—in customer service, retail sales, personal relationships and the corporate boardroom—and the positive and not-so-positive ways they were handled. Each example reinforces the message that personal accountability and ownership of a problem not only leads to a resolution but also lifts people willing to take ownership and action above those looking to play the "blame game." From responsibility, says the author, comes leadership and greater career opportunities. In one's personal life, Miller says, ownership of conflict can also lead to enhanced relationships and greater enjoyment of daily life.
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Really surprised by this little book. It has definitely got me rethinking any negativity in my workplace and trying to succeed within my box outright.Published 16 months ago by Hugh Gough
book was easy to read, took about an hour-2 hours to finish. I believe that it is an essential skill for all professional occupations to acquire.Published 20 months ago by Toni
Those looking for nuance or a comprehensive study must look elsewhere. This is a one note song about the need for personal accountability. Which isn't actually a bad thing. Read morePublished 20 months ago by Rodge
Enjoyed it so much we used it as a topic in a two day management seminar in our company and it was well recived by all attending.Published on Dec 24 2012 by Larry Holmes
Normally, I have a fair amount to say after reading a book. In the case of this one, not so much. Mostly because it's stuff I've long believed, lived, espoused. Read morePublished on May 25 2010 by Schmadrian
After reading this book, and then going on Amazon and seeing the ridiculous amount of prise this book has received has forced me to review "What I can do? Read morePublished on March 10 2007 by IB Analyst
For everyone forced by management to read this book and/or take the class I will summarize it for you: Quit you're whining and accept the fact that your company is the way it is,... Read morePublished on July 13 2004 by "whosthemaniam"
I am in the real estate/investment business and when I read QBQ! it changed completely for the better the way I think. Read morePublished on July 6 2004 by F. Bonzo
QBQ! is the most practical book out there on accountability and the only one on PERSONAL accountability. Read morePublished on June 18 2004