After reading this book, and then going on Amazon and seeing the ridiculous amount of prise this book has received has forced me to review "What I can do?" to stop people from wasting money on this book.
Please - I plead with all of you, individual and corporation alike spend your cash on higher return investments.
The entirety of its message begins and ends with my short quotation, and is simply a short collection of "stories" that the author believes to be inspiring. They are not. In many cases, what is suggested as "personal accountability" is entirely unfeasible in a business setting.
The very first "story" about the author dropping into an extremely busy restaurant, being disappointed that there was no Pepsi and his server, who being extremely himself, utilised "Personal Accountability" -- by sending his manager outside the store (at an incredibly busy time, I remind you) to purchase this one single customer a Pepsi. Great story. Managers everywhere, heed this, this story tells your staff that they can tell you to go do something for them if they feel that they are too busy.
Satire aside, the premise is good, which is the problem. A book is not simply about a premise. No one praises a movie for its premise.
Imagine it: "Wow, that movie's premise was really good. It could've been a really good movie. The acting, the script and the rest of the plot really sucked.. the direction was bad.. the effects were terrible.. but really! The premise! It _could_ have been spectacular! We should buy the DVD."
I admitt now, in the spam of four lines, that I could not end my satire regarding this book. It really is simply fluff, and because of it, and its simplistic message, it will be embraced by upper management everywhere. Sadly, for any intelligent staff, it will have exactly the opposite effect -- they will truly feel their intelligence is being insulted by their own management.
Before giving anyone this book, realize that the majority of the time, if you are giving it to your staff, it suggests to them that you are "blaming" them, or otherwise telling them they need to adhere to it. What message does that say about manage and their own sense of "personal accountability?"
Again, please - I plead with all of you, individual and corporation alike spend your cash on higher return investments.