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Quality and Customer Satisfaction in Tourism: A Critical Approach Paperback – Feb 12 2015

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Paperback, Feb 12 2015
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Product Details

  • Paperback: 320 pages
  • Publisher: A Butterworth-Heinemann Title; 1 edition (Feb. 12 2015)
  • Language: English
  • ISBN-10: 0750666994
  • ISBN-13: 978-0750666992
  • Shipping Weight: 503 g

Product Description

About the Author

Head of Tourism and Hospitality, Sheffield Hallam University and Professeur Visitant at IMHI Paris. John is the author of seven books on tourism and has been a keynote speaker at major international conferences in many countries including the UK, Russia, Greece, Indonesia, Portugal, Turkey, Sri Lanka and Brazil. He is also Chair of ATLAS,the association of universities involved in Tourism Education and research.

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