I have used Quicken since 2002. I have updated over the years. Recently I had a problem with transfering between accounts. I wrote support and was advised they wouldn't support an older version (2007). So I updated to 2012. And the problem transferred from the old version to the new. Wrote again and after many emails, they finally figured out I was a Canadian. They would no longer help me and if I wanted help I was to phone in, for a very low fee, I could obtain support. So be wary - they are NOT interested in providing support to Canadian versions, UNLESS, of course, you want to pay for the calls.