"A great commonsense approach to customer service" -- -- Jim Pattison President, The Jim Pattison Group
"An easily understood message and one every organization needs to hear." -- -- Eamon Ryan President, Lexmark Canada Inc.
"Making your customers Raving Fans is the competitive edge today. This book can jump-start you in that direction." -- -- James F. Nordstrom Co-chairman of the Boaard Nordstrom, Inc.
"Our strategic customer service plan is based on Raving Fans.
It has helped focus our energy on this critical area. A must read!" -- -- Lynn Posluns President, Fairweather
About the Author
Ken Blanchard is the co-author of The One Minute Manager®, and twenty-three other books, including The New York Times business bestsellers, Gung Ho! and Raving Fans. His books have combined sales of more than twelve million copies in more than twenty-five languages. He is the Chief Spiritual Officer of The Ken Blanchard Companies, a full-service training and management company he co-founded with his wife in 1979, as well as a consultant to some of America's top corporations, and a dynamic teacher and speaker. Dr. Blanchard lives in San Diego, California.