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"A great commonsense approach to customer service" -- -- Jim Pattison President, The Jim Pattison Group
"An easily understood message and one every organization needs to hear." -- -- Eamon Ryan President, Lexmark Canada Inc.
"Making your customers Raving Fans is the competitive edge today. This book can jump-start you in that direction." -- -- James F. Nordstrom Co-chairman of the Boaard Nordstrom, Inc.
"Our strategic customer service plan is based on Raving Fans. It has helped focus our energy on this critical area. A must read!" -- -- Lynn Posluns President, Fairweather
Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies®, a leading international training and consulting firm.
Sheldon Bowles lives in Winnipeg, Canada, and is president of Ode to Joy Limited, chairman of Precision Metalcraft Inc., and an associate of the Exchange Group. A noted speaker, author, and businessperson, he serves on several boards and is currently busy with new projects: a chain of full-service car washes and three forthcoming books, High Five!, Kingdomality, and Road to Riches, all coauthored with Ken Blanchard.See all Product Description
This book is an easy read with numerous examples of success in business where simple, inexpensive changes have made a considerable difference. Read morePublished 19 months ago by R. Alan Deans
Way too fluffy. It should have been presented as a bulleted list, not a book. If you must get this book, I recommend the print version; Charlie's voice is quite annoying.Published on July 11 2004 by Kay Ess
The intellectual content of this little book could fit nicely and succinctly in a 500-1000 word magazine or journal venue. Read morePublished on July 2 2004 by Joseph A. Brannon
I really enjoyed reading this book. It is an easy read and contains some great fundamentals on providing excellent customer service. Read morePublished on June 17 2004
Mike from Utah, there is a thing called credibility. I haven't even read this book, yet I noticed your words "You will LOOSE an IQ point... Read morePublished on May 13 2004 by "alex44456"
I read this book at the request of our manager and I feel as if I have been intellectually molested. Read morePublished on April 20 2004 by Mike
This short read is great have on hand when wanting to improve customer service in your business. I purchased this book for every person on my staff. Read morePublished on March 15 2004 by Robert Moore