"A great commonsense approach to customer service" -- -- Jim Pattison President, The Jim Pattison Group
"An easily understood message and one every organization needs to hear." -- -- Eamon Ryan President, Lexmark Canada Inc.
"Making your customers Raving Fans is the competitive edge today. This book can jump-start you in that direction." -- -- James F. Nordstrom Co-chairman of the Boaard Nordstrom, Inc.
"Our strategic customer service plan is based on Raving Fans.
It has helped focus our energy on this critical area. A must read!" -- -- Lynn Posluns President, Fairweather
--This text refers to the
About the Author
is chairman of the board of Blanchard Training and Development, Inc. He is the co-author of The One Minute Manager
and eleven other bestselling books.Sheldon Bowles
, co-author of Gung Ho!
, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.
The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.From the Cassette edition.