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"A great commonsense approach to customer service" -- -- Jim Pattison President, The Jim Pattison Group
"An easily understood message and one every organization needs to hear." -- -- Eamon Ryan President, Lexmark Canada Inc.
"Making your customers Raving Fans is the competitive edge today. This book can jump-start you in that direction." -- -- James F. Nordstrom Co-chairman of the Boaard Nordstrom, Inc.
"Our strategic customer service plan is based on Raving Fans. It has helped focus our energy on this critical area. A must read!" -- -- Lynn Posluns President, Fairweather --This text refers to the Hardcover edition.
Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc. He is the co-author of The One Minute Manager and eleven other bestselling books.
Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.
The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.
From the Cassette edition.
This book is an easy read with numerous examples of success in business where simple, inexpensive changes have made a considerable difference. Read morePublished 20 months ago by R. Alan Deans
Way too fluffy. It should have been presented as a bulleted list, not a book. If you must get this book, I recommend the print version; Charlie's voice is quite annoying.Published on July 11 2004 by Kay Ess
The intellectual content of this little book could fit nicely and succinctly in a 500-1000 word magazine or journal venue. Read morePublished on July 2 2004 by Joseph A. Brannon
I really enjoyed reading this book. It is an easy read and contains some great fundamentals on providing excellent customer service. Read morePublished on June 17 2004
Mike from Utah, there is a thing called credibility. I haven't even read this book, yet I noticed your words "You will LOOSE an IQ point... Read morePublished on May 13 2004
I read this book at the request of our manager and I feel as if I have been intellectually molested. Read morePublished on April 20 2004 by Mike
This short read is great have on hand when wanting to improve customer service in your business. I purchased this book for every person on my staff. Read morePublished on March 15 2004 by Robert Moore