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This book is an easy read with numerous examples of success in business where simple, inexpensive changes have made a considerable difference. Read morePublished 16 months ago by R. Alan Deans
Way too fluffy. It should have been presented as a bulleted list, not a book. If you must get this book, I recommend the print version; Charlie's voice is quite annoying.Published on July 11 2004 by Kay Ess
The intellectual content of this little book could fit nicely and succinctly in a 500-1000 word magazine or journal venue. Read morePublished on July 2 2004 by Joseph A. Brannon
I really enjoyed reading this book. It is an easy read and contains some great fundamentals on providing excellent customer service. Read morePublished on June 17 2004
Mike from Utah, there is a thing called credibility. I haven't even read this book, yet I noticed your words "You will LOOSE an IQ point... Read morePublished on May 13 2004 by "alex44456"
I read this book at the request of our manager and I feel as if I have been intellectually molested. Read morePublished on April 20 2004 by Mike
This short read is great have on hand when wanting to improve customer service in your business. I purchased this book for every person on my staff. Read morePublished on March 15 2004 by Robert Moore
I was a little unsure of the "parable" style of it, it just came across as a little hokey to me. However, the ideas are solid and the examples very interesting. Read morePublished on March 9 2004 by "designsforfun"