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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners Paperback – May 4 2009


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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners + Setting The Table: The Transforming Power of Hospitality in Business
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Product Details

  • Paperback: 304 pages
  • Publisher: Wiley; 2 edition (May 4 2009)
  • Language: English
  • ISBN-10: 0470197404
  • ISBN-13: 978-0470197400
  • Product Dimensions: 20.1 x 1.3 x 21.8 cm
  • Shipping Weight: 567 g
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: #244,325 in Books (See Top 100 in Books)
  • See Complete Table of Contents

Product Description

From the Back Cover

The ultimate guide to service that keeps customers coming back

In today's competitive restaurant world, consistent, high-quality service is a prerequisite for success. Remarkable ServiceSM is the authoritative reference on service in all types of food service establishments, from casual eateries and outdoor cafés to upscale restaurants and catering operations. Written by The Culinary Institute of America, which has been hailed by Time magazine as "the nation's most influential training school for cooks," it shares the knowledge and techniques necessary to exceed guest expectations through every part of the dining experience.

Featuring inspiring and informative photography and illuminating sidebars throughout, the new edition of this indispensable guide includes updated industry standards for food, beverage, and wine service, as well as hygiene and food safety. It also provides enhanced coverage of topics such as tableside cookery and hiring new service staff.

Filled with invaluable real-life examples and important dos and don'ts, this book gives both new and experienced servers and their managers the skills, confidence, and flexibility to offer the kind of service that makes guests feel comfortable, makes dining out enjoyable, and creates customer loyalty—in other words, Remarkable Service.

Topics include:

  • Casual dining
  • Reservations, greeting, and seating

  • Classic and modern styles of table service

  • Wine service

  • Money handling

  • Service challenges––what to do when things go wrong

  • Front-of-the-house safety and sanitation

About the Author

Founded in 1946, The Culinary Institute of America is an independent, not-for-profit college offering bachelor's and associate degrees, as well as certificate programs, in either culinary arts or baking and pastry arts. A network of more than 37,000 alumni in foodservice and hospitality has helped the CIA earn its reputation as the world's premier culinary college. Visit the CIA online at www.ciachef.edu.


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Most helpful customer reviews

Format: Paperback Verified Purchase
A good book for the entry level server, and once those skills are nailed down, there is plenty more to learn.
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 12 reviews
3 of 3 people found the following review helpful
Great Book Nov. 6 2009
By doug miller - Published on Amazon.com
Format: Paperback Verified Purchase
This book will give you the ability to increase your customer service. It gives you examples to help you improve your operation.
1 of 1 people found the following review helpful
Probably the best front of the house book out there Dec 11 2013
By Sombodyyouusedtoknow - Published on Amazon.com
Format: Kindle Edition Verified Purchase
A great investment for any place, manager or server. It is one of the few guides of its kind that doesn't just get the details of service correct, but understands that we are in the hospitality business.
1 of 1 people found the following review helpful
Great Book July 14 2013
By Jassiline Quiroga - Published on Amazon.com
Format: Paperback Verified Purchase
This book is full of vital information for servers. It's a must read if you want to be a professional sever. After this class, I'm going to hang on to this book for future reference.
1 of 1 people found the following review helpful
A Must Read for Everyone March 3 2013
By A - Published on Amazon.com
Format: Paperback Verified Purchase
This is a great book. It should be required reading for everyone who works with customers, not just restaurants. Consumers should also read this so they learn to stop allowing businesses to get away with poor service.
3 of 4 people found the following review helpful
Spectacular Oct. 20 2012
By Thrillzor - Published on Amazon.com
Format: Paperback Verified Purchase
Already a employee within the food service industry for the last several years as a server/waiter, manager, and administrator, this book was simply spectacular! The title says it all, "remarkable service." I have employed some similar strategies in this book to the restaurants where I work, with much success. I also find interesting wealth of knowledge regarding the origins of terms and traditions, and such knowledge brings a certain amount of pride and confidence in one's work. Highly recommended!


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