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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners [Paperback]

The Culinary Institute of America (CIA)
4.0 out of 5 stars  See all reviews (1 customer review)
List Price: CDN$ 37.95
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Remarkable Service Remarkable Service
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Book Description

May 4 2009
As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong.

Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.


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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners + Setting The Table: The Transforming Power of Hospitality in Business + Lessons in Service from Charlie Trotter
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Product Description

From the Back Cover

The ultimate guide to service that keeps customers coming back

In today's competitive restaurant world, consistent, high-quality service is a prerequisite for success. Remarkable ServiceSM is the authoritative reference on service in all types of food service establishments, from casual eateries and outdoor cafés to upscale restaurants and catering operations. Written by The Culinary Institute of America, which has been hailed by Time magazine as "the nation's most influential training school for cooks," it shares the knowledge and techniques necessary to exceed guest expectations through every part of the dining experience.

Featuring inspiring and informative photography and illuminating sidebars throughout, the new edition of this indispensable guide includes updated industry standards for food, beverage, and wine service, as well as hygiene and food safety. It also provides enhanced coverage of topics such as tableside cookery and hiring new service staff.

Filled with invaluable real-life examples and important dos and don'ts, this book gives both new and experienced servers and their managers the skills, confidence, and flexibility to offer the kind of service that makes guests feel comfortable, makes dining out enjoyable, and creates customer loyalty—in other words, Remarkable Service.

Topics include:

  • Casual dining
  • Reservations, greeting, and seating

  • Classic and modern styles of table service

  • Wine service

  • Money handling

  • Service challenges––what to do when things go wrong

  • Front-of-the-house safety and sanitation

About the Author

Founded in 1946, The Culinary Institute of America is an independent, not-for-profit college offering bachelor's and associate degrees, as well as certificate programs, in either culinary arts or baking and pastry arts. A network of more than 37,000 alumni in foodservice and hospitality has helped the CIA earn its reputation as the world's premier culinary college. Visit the CIA online at www.ciachef.edu.


Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

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Most helpful customer reviews
4.0 out of 5 stars Interesting and helpful read Dec 13 2012
By L W
Format:Paperback|Verified Purchase
A good book for the entry level server, and once those skills are nailed down, there is plenty more to learn.
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 4.3 out of 5 stars  11 reviews
2 of 2 people found the following review helpful
5.0 out of 5 stars Great Book Nov. 6 2009
By doug miller - Published on Amazon.com
Format:Paperback|Verified Purchase
This book will give you the ability to increase your customer service. It gives you examples to help you improve your operation.
1 of 1 people found the following review helpful
5.0 out of 5 stars Great Book July 14 2013
By Jassiline Quiroga - Published on Amazon.com
Format:Paperback|Verified Purchase
This book is full of vital information for servers. It's a must read if you want to be a professional sever. After this class, I'm going to hang on to this book for future reference.
1 of 1 people found the following review helpful
5.0 out of 5 stars A Must Read for Everyone March 3 2013
By A - Published on Amazon.com
Format:Paperback|Verified Purchase
This is a great book. It should be required reading for everyone who works with customers, not just restaurants. Consumers should also read this so they learn to stop allowing businesses to get away with poor service.
4 of 6 people found the following review helpful
3.0 out of 5 stars Making Serving Interesting Feb. 26 2011
By iwannabachef - Published on Amazon.com
Format:Paperback|Verified Purchase
This book is amazing in that it takes a seemingly mundane activity, serving guests in a hospitality atmosphere, and makes it interesting. It breaks down every movement, why it's done, and how it should be done. I never new there was so much to know about setting a table, taking an order, or presenting wine at a table. If you're interested in becoming involved with the preparation and delivery of food in the hospitality industry, read this book.
2 of 3 people found the following review helpful
5.0 out of 5 stars Spectacular Oct. 20 2012
By Thrillzor - Published on Amazon.com
Format:Paperback|Verified Purchase
Already a employee within the food service industry for the last several years as a server/waiter, manager, and administrator, this book was simply spectacular! The title says it all, "remarkable service." I have employed some similar strategies in this book to the restaurants where I work, with much success. I also find interesting wealth of knowledge regarding the origins of terms and traditions, and such knowledge brings a certain amount of pride and confidence in one's work. Highly recommended!
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