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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners [Paperback]

The Culinary Institute of America (CIA)
4.0 out of 5 stars  See all reviews (1 customer review)
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Book Description

May 4 2009
As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong.

Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.

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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners + Setting The Table: The Transforming Power of Hospitality in Business
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Product Description

From the Back Cover

The ultimate guide to service that keeps customers coming back

In today's competitive restaurant world, consistent, high-quality service is a prerequisite for success. Remarkable ServiceSM is the authoritative reference on service in all types of food service establishments, from casual eateries and outdoor cafés to upscale restaurants and catering operations. Written by The Culinary Institute of America, which has been hailed by Time magazine as "the nation's most influential training school for cooks," it shares the knowledge and techniques necessary to exceed guest expectations through every part of the dining experience.

Featuring inspiring and informative photography and illuminating sidebars throughout, the new edition of this indispensable guide includes updated industry standards for food, beverage, and wine service, as well as hygiene and food safety. It also provides enhanced coverage of topics such as tableside cookery and hiring new service staff.

Filled with invaluable real-life examples and important dos and don'ts, this book gives both new and experienced servers and their managers the skills, confidence, and flexibility to offer the kind of service that makes guests feel comfortable, makes dining out enjoyable, and creates customer loyalty—in other words, Remarkable Service.

Topics include:

  • Casual dining
  • Reservations, greeting, and seating

  • Classic and modern styles of table service

  • Wine service

  • Money handling

  • Service challenges––what to do when things go wrong

  • Front-of-the-house safety and sanitation

About the Author

Founded in 1946, The Culinary Institute of America is an independent, not-for-profit college offering bachelor's and associate degrees, as well as certificate programs, in either culinary arts or baking and pastry arts. A network of more than 37,000 alumni in foodservice and hospitality has helped the CIA earn its reputation as the world's premier culinary college. Visit the CIA online at www.ciachef.edu.

Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most helpful customer reviews
4.0 out of 5 stars Interesting and helpful read Dec 13 2012
By L W
Format:Paperback|Verified Purchase
A good book for the entry level server, and once those skills are nailed down, there is plenty more to learn.
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 4.3 out of 5 stars  11 reviews
3 of 3 people found the following review helpful
5.0 out of 5 stars Great Book Nov. 6 2009
By doug miller - Published on Amazon.com
Format:Paperback|Verified Purchase
This book will give you the ability to increase your customer service. It gives you examples to help you improve your operation.
1 of 1 people found the following review helpful
5.0 out of 5 stars Probably the best front of the house book out there Dec 11 2013
By Sombodyyouusedtoknow - Published on Amazon.com
Format:Kindle Edition|Verified Purchase
A great investment for any place, manager or server. It is one of the few guides of its kind that doesn't just get the details of service correct, but understands that we are in the hospitality business.
1 of 1 people found the following review helpful
5.0 out of 5 stars give this book to your favorite well-meaning but incompetent waiters Oct. 24 2013
By loyal customer Bill - Published on Amazon.com
I lived 10 years in Europe and had many great meals--a "meal" includes food + service. In my opinion, it is not too hard to find equally good food in the USA, but it is rare to find equally good service. Where I live it is extremely common to go to an "upper" restaurant, get excellent food, but terrible service. The service, however, is usually bad from incompetence, not personality or dedication. Some of the friendliest and most attentive waiters (I hate the word "server") simply have not been trained, either at a school or by the all-too-absent maître 'd's (increasingly supplanted these days by "managers"). Were I affluent enough, I would order 100 copies of this book and in most restaurants I go to, politely slip one to the waiter. Most frequent diners know much of what is in the book and would find it very interesting but not especially enlightening. Serious but incompetent waiters would find its material a treasured revelation, but in the course of their work, probably would never stumble across it.
1 of 1 people found the following review helpful
5.0 out of 5 stars Great Book July 14 2013
By Jassiline Quiroga - Published on Amazon.com
Format:Paperback|Verified Purchase
This book is full of vital information for servers. It's a must read if you want to be a professional sever. After this class, I'm going to hang on to this book for future reference.
1 of 1 people found the following review helpful
5.0 out of 5 stars A Must Read for Everyone March 3 2013
By A - Published on Amazon.com
Format:Paperback|Verified Purchase
This is a great book. It should be required reading for everyone who works with customers, not just restaurants. Consumers should also read this so they learn to stop allowing businesses to get away with poor service.
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