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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners Paperback – May 4 2009


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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners + Setting The Table: The Transforming Power of Hospitality in Business + Lessons in Service from Charlie Trotter
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Product Details

  • Paperback: 304 pages
  • Publisher: Wiley; 2 edition (May 4 2009)
  • Language: English
  • ISBN-10: 0470197404
  • ISBN-13: 978-0470197400
  • Product Dimensions: 1.8 x 19.1 x 23.5 cm
  • Shipping Weight: 567 g
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: #149,994 in Books (See Top 100 in Books)
  • See Complete Table of Contents


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Most helpful customer reviews

Format: Paperback Verified Purchase
A good book for the entry level server, and once those skills are nailed down, there is plenty more to learn.
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 11 reviews
3 of 3 people found the following review helpful
Great Book Nov. 6 2009
By doug miller - Published on Amazon.com
Format: Paperback Verified Purchase
This book will give you the ability to increase your customer service. It gives you examples to help you improve your operation.
1 of 1 people found the following review helpful
Probably the best front of the house book out there Dec 11 2013
By Sombodyyouusedtoknow - Published on Amazon.com
Format: Kindle Edition Verified Purchase
A great investment for any place, manager or server. It is one of the few guides of its kind that doesn't just get the details of service correct, but understands that we are in the hospitality business.
1 of 1 people found the following review helpful
give this book to your favorite well-meaning but incompetent waiters Oct. 24 2013
By loyal customer Bill - Published on Amazon.com
Format: Paperback
I lived 10 years in Europe and had many great meals--a "meal" includes food + service. In my opinion, it is not too hard to find equally good food in the USA, but it is rare to find equally good service. Where I live it is extremely common to go to an "upper" restaurant, get excellent food, but terrible service. The service, however, is usually bad from incompetence, not personality or dedication. Some of the friendliest and most attentive waiters (I hate the word "server") simply have not been trained, either at a school or by the all-too-absent maître 'd's (increasingly supplanted these days by "managers"). Were I affluent enough, I would order 100 copies of this book and in most restaurants I go to, politely slip one to the waiter. Most frequent diners know much of what is in the book and would find it very interesting but not especially enlightening. Serious but incompetent waiters would find its material a treasured revelation, but in the course of their work, probably would never stumble across it.
1 of 1 people found the following review helpful
Great Book July 14 2013
By Jassiline Quiroga - Published on Amazon.com
Format: Paperback Verified Purchase
This book is full of vital information for servers. It's a must read if you want to be a professional sever. After this class, I'm going to hang on to this book for future reference.
1 of 1 people found the following review helpful
A Must Read for Everyone March 3 2013
By A - Published on Amazon.com
Format: Paperback Verified Purchase
This is a great book. It should be required reading for everyone who works with customers, not just restaurants. Consumers should also read this so they learn to stop allowing businesses to get away with poor service.

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