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The ultimate guide to service that keeps customers comingback
In today's competitive restaurant world, consistent,high-quality service is a prerequisite for success. RemarkableServiceSM is the authoritative reference on service in all types offood service establishments, from casual eateries and outdoorcafés to upscale restaurants and catering operations. Writtenby The Culinary Institute of America, which has been hailed by Timemagazine as "the nation's most influential training school forcooks," it shares the knowledge and techniques necessary to exceedguest expectations through every part of the dining experience.
Featuring inspiring and informative photography and illuminatingsidebars throughout, the new edition of this indispensable guideincludes updated industry standards for food, beverage, and wineservice, as well as hygiene and food safety. It also providesenhanced coverage of topics such as tableside cookery and hiringnew service staff.
Filled with invaluable real-life examples and important dos anddon'ts, this book gives both new and experienced servers and theirmanagers the skills, confidence, and flexibility to offer the kindof service that makes guests feel comfortable, makes dining outenjoyable, and creates customer loyaltyin other words,Remarkable Service.
Reservations, greeting, and seating
Classic and modern styles of table service
Service challengeswhat to do when things gowrong
Front-of-the-house safety and sanitation
Founded in 1946, The Culinary Institute of America is an independent, not-for-profit college offering bachelor's and associate degrees, as well as certificate programs, in either culinary arts or baking and pastry arts. A network of more than 37,000 alumni in foodservice and hospitality has helped the CIA earn its reputation as the world's premier culinary college. Visit the CIA online at www.ciachef.edu.