- Paperback: 304 pages
- Publisher: Wiley; 1 edition (Jan 11 2001)
- Language: English
- ISBN-10: 0471380229
- ISBN-13: 978-0471380221
- Product Dimensions: 22.9 x 18.5 x 1.5 cm
- Shipping Weight: 680 g
- Average Customer Review: 4.0 out of 5 stars See all reviews (2 customer reviews)
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Amazon Bestsellers Rank:
#170,153 in Books (See Top 100 in Books)
- #41 in Books > Business & Investing > Industries & Professions > Service
- #98 in Books > Cooking, Food & Wine > Professional Cooking > Professional
- See Complete Table of Contents
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Product Details |
Product Description
Product Description
As competition for the customers? spending dollar increases, restaurants try to distinguish themselves by training staff to manage the needs of the customer and offering consistent service night after night. In this way, the manager can ensure that the staff that has direct contact with the customer can do its job to ?sell? the restaurants? services. Service is treated differently in different types of foodservice operations, and this book addresses the mid and up-scale dining establishment. Remarkable Service can be used by a range of foodservice facilities to train staff, and can be used as a course textbook in culinary programs.
Book Info
(The Culinary Institute of America) Offers a selection of detailed practical instructions for winning and keeping customers in the food service industry, within the framework of the Nine Basic Principles of Hospitality and Service. Includes coverage of classic and modern styles of table service, beverage and wine service, and money handling. Softcover. DLC: Food service management.
Inside This Book
(Learn More)
First Sentence
The Nine Basic Principles of Hospitality and Service may seem to refer to different kinds of acts, but in fact they constitute a code of service that encompasses taking care of the guest or customer. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
The Nine Basic Principles of Hospitality and Service may seem to refer to different kinds of acts, but in fact they constitute a code of service that encompasses taking care of the guest or customer. Read the first page
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Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews
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Most helpful customer reviews
0 of 1 people found the following review helpful
4.0 out of 5 stars
Good book. But why not read about real wait staff????,
By Steve M. Smith (Detroit, MI United States) - See all my reviews
This review is from: Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners (Paperback)
I'd recommend a book by author Matt Lehman called "Clam Chowder: A Server's Field Manual". This book is a realistic, funny, clever and insightful read. It will give a true look into the minds of your wait staff. I couldn't put it down. I'm not sure if it's available on Amazon, but it is online at www.clamchowder.biz I haven't worked in the restaurant for years, but Clam Chowder brought back a flood of memories for me. I have read it twice since I first got it. My book has now been passed on to at least 7 other people. They all agree, Clam Chowder is the best restaurant book ever - told from a server's perspective.
1 of 3 people found the following review helpful
4.0 out of 5 stars
Not a bad little book, especially if you know service.,
By Guy T. Anderson (Atlanta, GA USA) - See all my reviews
This review is from: Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners (Paperback)
As someone that prides themself on customer satisfaction, I have to say this was not a bad little book. A lot is common sense, but some would learn from this. People like to be taken care of from start to finish in any industry and this is a good reminder in service.
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Most Helpful Customer Reviews on Amazon.com (beta) Amazon.com:
2.8 out of 5 stars (4 customer reviews) 4 of 4 people found the following review helpful
5.0 out of 5 stars
Just what I would expect from the CIA,
By Christopher W. Bailey - Published on Amazon.com
This review is from: Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners (Paperback)
I highly recommend this book to anyone who wants to improve the table service in their establishment. Well thought out and laid out. I really enjoyed the history aspect of the book. It was an interesting read and a very helpful manual.
7 of 10 people found the following review helpful
4.0 out of 5 stars
Not a bad little book, especially if you know service.,
By Guy T. Anderson - Published on Amazon.com
This review is from: Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners (Paperback)
As someone that prides themself on customer satisfaction, I have to say this was not a bad little book. A lot is common sense, but some would learn from this. People like to be taken care of from start to finish in any industry and this is a good reminder in service.
10 of 18 people found the following review helpful
1.0 out of 5 stars
what a waste of money,
By J. Brathwaite "Recipe Book Queen" - Published on Amazon.com
Amazon Verified Purchase(What's this?)
This review is from: Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners (Paperback)
A big disappointment from a distinguished institute like the Culinary Institute of America. A little book with even less info. Headings with a paragraph or two will not help menager or even servers keep customers coming. This book needs a more explanations and examples - give incites to experiences.
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