Written by accomplished public speaker and civility expert Giovinella Gonthier, Rude Awakenings shows that simply teaching table and phone manners is inadequate. The incivility permeating the workplace is a severe problem that affects everyone, regardless of job or rank. Articulating a sustainable workplace civility program, Gonthier defines incivility for the corporate environment, offers replacement behaviors, and shows managers and human resources professionals how to teach and build a culture of civility. Providing tips and checklists for readers, Gonthier addresses:
How rudeness has evolved in our time
Civility and technology-from teleconferencing to cell phones and e-mail
How to handle "cubicle warfare"
Building and interacting effectively with a diverse workforce
Appearances and dress code issues and how they affect morale and productivity