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Rude Awakenings: Overcoming Civility Crisis in the Workplace [Hardcover]

Giovinella Gonthier
4.0 out of 5 stars  See all reviews (2 customer reviews)

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Book Description

March 8 2002
An increasingly serious workplace issue, incivility encompasses abuse by co-workers and includes bullying, badgering, slander, sabotage, ostracism, and other rude behaviors. Yet despite the pervasiveness of the problem, it isn’t illegal and therefore is more difficult to correct.

Written by accomplished public speaker and civility expert Giovinella Gonthier, Rude Awakenings shows that simply teaching table and phone manners is inadequate. The incivility permeating the workplace is a severe problem that affects everyone, regardless of job or rank. Articulating a sustainable workplace civility program, Gonthier defines incivility for the corporate environment, offers replacement behaviors, and shows managers and human resources professionals how to teach and build a culture of civility. Providing tips and checklists for readers, Gonthier addresses:

• How rudeness has evolved in our time

• Civility and technology-from teleconferencing to cell phones and e-mail

• How to handle "cubicle warfare"

• Building and interacting effectively with a diverse workforce

• Violence prevention

• Appearances and dress code issues and how they affect morale and productivity


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Product Description

From Publishers Weekly

While bad manners aren't often cited as a workplace "failure," they do affect productivity and service at the office. Rude Awakenings: Overcoming the Civility Crisis in the Workplace addresses impolite business behavior, such as interrupting others, setting impossible deadlines, sending crabby e-mails and bullying co-workers. Author Giovinella Gonthier, a former ambassador, offers suggestions for various situations, from conferences and meetings to restrooms and copy machine areas. Although the likely audience for her book is managers who have to deal with impoliteness (will ill-mannered employees really pick this book up?), the tips are valuable for anyone working in an office environment.
Copyright 2002 Cahners Business Information, Inc.

Review

"Gonthier presents her case in a well-written, humanistic manner ... gives even the best-behaved workers something to think about." -USA Today -- USA Today, 6/09/02

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Most helpful customer reviews
3.0 out of 5 stars Good history but not prescriptive for individuals July 19 2004
Format:Hardcover
Rude Awakening does an excellent job of relating how the rise of incivility occurred. Where it falls short is in providing options for those of us on the opposite end of inappropriate behavior. If you're not in a position to institute policy revisions at your workplace, Rude Awakenings will be a frustrating read. Gonthier and Morrissey are targeting human resources and management NOT individuals with their remedies.
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5.0 out of 5 stars An Eye-Opening Book July 8 2002
By Ohioan
Format:Hardcover
Civility is profitable for everyone - employers, employees, customers, and society as a whole. And incivility is harmful and unprofitable to everyone. That is the message of this book, and it is a message well presented and well supported. As a retired operations VP for a firm dealing exclusively with Fortune 500 companies, I was amazed at the insights Gonthier has into the lack of civility so common in today's workplace and into the causes of that lack of civility. And as a consumer and a customer, I was impressed by the breadth of her understanding of the stress and rudeness we all face in today's world and the straightforwardness of her approach to addressing and reducing those problems. While she does have a thorough and extremely helpful chapter on specific breaches of etiquette, this is really not a book on business etiquette. It is about how profitable it would be for all of us if we all treated each other with basic respect. She has very helpful ideas for implementing programs in the workplace to create a civil environment that is conducive to retaining the best workers, retaining customers, and building profitability.
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 4.0 out of 5 stars  3 reviews
4 of 4 people found the following review helpful
3.0 out of 5 stars Good history but not prescriptive for individuals July 19 2004
By John Hritz - Published on Amazon.com
Format:Hardcover
Rude Awakening does an excellent job of relating how the rise of incivility occurred. Where it falls short is in providing options for those of us on the opposite end of inappropriate behavior. If you're not in a position to institute policy revisions at your workplace, Rude Awakenings will be a frustrating read. Gonthier and Morrissey are targeting human resources and management NOT individuals with their remedies.
6 of 7 people found the following review helpful
5.0 out of 5 stars An Eye-Opening Book July 8 2002
By Ohioan - Published on Amazon.com
Format:Hardcover|Verified Purchase
Civility is profitable for everyone - employers, employees, customers, and society as a whole. And incivility is harmful and unprofitable to everyone. That is the message of this book, and it is a message well presented and well supported. As a retired operations VP for a firm dealing exclusively with Fortune 500 companies, I was amazed at the insights Gonthier has into the lack of civility so common in today's workplace and into the causes of that lack of civility. And as a consumer and a customer, I was impressed by the breadth of her understanding of the stress and rudeness we all face in today's world and the straightforwardness of her approach to addressing and reducing those problems. While she does have a thorough and extremely helpful chapter on specific breaches of etiquette, this is really not a book on business etiquette. It is about how profitable it would be for all of us if we all treated each other with basic respect. She has very helpful ideas for implementing programs in the workplace to create a civil environment that is conducive to retaining the best workers, retaining customers, and building profitability.
4.0 out of 5 stars ADMINISTRATORS AND SUPERVISORS!!! May 14 2010
By Curtis R. Schmitz - Published on Amazon.com
Format:Hardcover
VERY ENLIGHTENING AND THOUGHT PREVOKING. I HAVENT FINISHED IT YET DUE TO ILLNESS HOWEVER ITS HARD TO PUT DOWN. THE PURCHAS AND MAILING FROM AMAZON WENT AS PLANED AND AHEAD OF SCEDULED ARRIVAL
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