- Hardcover: 256 pages
- Publisher: Kaplan Publishing (Mar 8 2002)
- Language: English
- ISBN-10: 079315197X
- ISBN-13: 978-0793151974
- Product Dimensions: 22.9 x 15.5 x 2.3 cm
- Shipping Weight: 499 g
- Average Customer Review: 4.0 out of 5 stars See all reviews (2 customer reviews)
- Amazon Bestsellers Rank: #593,199 in Books (See Top 100 in Books)
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Product Details |
Product Description
From Publishers Weekly
While bad manners aren't often cited as a workplace "failure," they do affect productivity and service at the office. Rude Awakenings: Overcoming the Civility Crisis in the Workplace addresses impolite business behavior, such as interrupting others, setting impossible deadlines, sending crabby e-mails and bullying co-workers. Author Giovinella Gonthier, a former ambassador, offers suggestions for various situations, from conferences and meetings to restrooms and copy machine areas. Although the likely audience for her book is managers who have to deal with impoliteness (will ill-mannered employees really pick this book up?), the tips are valuable for anyone working in an office environment.
Copyright 2002 Cahners Business Information, Inc.
Copyright 2002 Cahners Business Information, Inc.
Review
"Gonthier presents her case in a well-written, humanistic manner ... gives even the best-behaved workers something to think about." -USA Today -- USA Today, 6/09/02
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You get into your car on a dark, cold, blustery winter morning for the long commute to work. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
You get into your car on a dark, cold, blustery winter morning for the long commute to work. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most helpful customer reviews
3.0 out of 5 stars
Good history but not prescriptive for individuals,
By
This review is from: Rude Awakenings: Overcoming Civility Crisis in the Workplace (Hardcover)
Rude Awakening does an excellent job of relating how the rise of incivility occurred. Where it falls short is in providing options for those of us on the opposite end of inappropriate behavior. If you're not in a position to institute policy revisions at your workplace, Rude Awakenings will be a frustrating read. Gonthier and Morrissey are targeting human resources and management NOT individuals with their remedies.
5.0 out of 5 stars
An Eye-Opening Book,
By
This review is from: Rude Awakenings: Overcoming Civility Crisis in the Workplace (Hardcover)
Civility is profitable for everyone - employers, employees, customers, and society as a whole. And incivility is harmful and unprofitable to everyone. That is the message of this book, and it is a message well presented and well supported. As a retired operations VP for a firm dealing exclusively with Fortune 500 companies, I was amazed at the insights Gonthier has into the lack of civility so common in today's workplace and into the causes of that lack of civility. And as a consumer and a customer, I was impressed by the breadth of her understanding of the stress and rudeness we all face in today's world and the straightforwardness of her approach to addressing and reducing those problems. While she does have a thorough and extremely helpful chapter on specific breaches of etiquette, this is really not a book on business etiquette. It is about how profitable it would be for all of us if we all treated each other with basic respect. She has very helpful ideas for implementing programs in the workplace to create a civil environment that is conducive to retaining the best workers, retaining customers, and building profitability.
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Most Helpful Customer Reviews on Amazon.com (beta) Amazon.com:
4.0 out of 5 stars (6 customer reviews) 4 of 4 people found the following review helpful
3.0 out of 5 stars
Good history but not prescriptive for individuals,
By J. I. Hritz - Published on Amazon.com
This review is from: Rude Awakenings: Overcoming Civility Crisis in the Workplace (Hardcover)
Rude Awakening does an excellent job of relating how the rise of incivility occurred. Where it falls short is in providing options for those of us on the opposite end of inappropriate behavior. If you're not in a position to institute policy revisions at your workplace, Rude Awakenings will be a frustrating read. Gonthier and Morrissey are targeting human resources and management NOT individuals with their remedies.
6 of 7 people found the following review helpful
5.0 out of 5 stars
An Eye-Opening Book,
By Ohioan - Published on Amazon.com
Amazon Verified Purchase(What's this?)
This review is from: Rude Awakenings: Overcoming Civility Crisis in the Workplace (Hardcover)
Civility is profitable for everyone - employers, employees, customers, and society as a whole. And incivility is harmful and unprofitable to everyone. That is the message of this book, and it is a message well presented and well supported. As a retired operations VP for a firm dealing exclusively with Fortune 500 companies, I was amazed at the insights Gonthier has into the lack of civility so common in today's workplace and into the causes of that lack of civility. And as a consumer and a customer, I was impressed by the breadth of her understanding of the stress and rudeness we all face in today's world and the straightforwardness of her approach to addressing and reducing those problems. While she does have a thorough and extremely helpful chapter on specific breaches of etiquette, this is really not a book on business etiquette. It is about how profitable it would be for all of us if we all treated each other with basic respect. She has very helpful ideas for implementing programs in the workplace to create a civil environment that is conducive to retaining the best workers, retaining customers, and building profitability.
4.0 out of 5 stars
Wide awake from rude awakenings, a com majors prospective,
By R. Soto - Published on Amazon.com
Amazon Verified Purchase(What's this?)
This review is from: Rude Awakenings: Overcoming Civility Crisis in the Workplace (Paperback)
Rude awakenings: Overcoming the Civility Crisis in the Workplace is in my opinion the typical work-training booklet. Although this book is set up like a small text book it is far from that. Gonthier speaks from raw experience and that is just it. She spent 7 years as an ambassador for the United Nations and as of 2002 she was the owner of Civility Associates in Chicago, her business specializes in civility in workplace training and etiquette classes. Gonthier offers no reference to any scholarly opinions or research. So my first bias happened to be that there is no reason that this book can be used on the collegiate level because it is only through the eyes and opinion of one. Skeptical at first but as I read on I found myself chuckling and relating to what she was talking about.However this book is not all issues this is what I would consider to be a training manual. She dedicated over 70 pages to giving examples of typical problems, and solutions to them. I think if someone were to take those pages and title them "civility training for dummies" it would be a massive hit. This is something that you can leave around in the back room of your business for employees to read through and learn from. You can also model your own civility training programs off of what is shared in the book. Too bad she did not write another edition because she had the write idea in 2002, I wonder how intuitive she would be in 2012. This workbook will give you a refreshed outlook on civility, and you will notice that some of the issue experienced then can still use some correcting now. |
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