An increasingly serious workplace issue, incivility encompasses abuse by co-workers and includes bullying, badgering, slander, sabotage, ostracism, and other rude behaviors. Yet despite the pervasiveness of the problem, it isnt illegal and therefore is more difficult to correct.
Written by accomplished public speaker and civility expert Giovinella Gonthier, Rude Awakenings shows that simply teaching table and phone manners is inadequate. The incivility permeating the workplace is a severe problem that affects everyone, regardless of job or rank. Articulating a sustainable workplace civility program, Gonthier defines incivility for the corporate environment, offers replacement behaviors, and shows managers and human resources professionals how to teach and build a culture of civility. Providing tips and checklists for readers, Gonthier addresses:
How rudeness has evolved in our time
Civility and technology-from teleconferencing to cell phones and e-mail
How to handle "cubicle warfare"
Building and interacting effectively with a diverse workforce
Appearances and dress code issues and how they affect morale and productivity