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Despite a subtitle indicating both workplace and domestic e-mail solutions, veteran editors Shipley and Schwalbe get right down to business in the audio edition of their book, shining a bright light on the pitfalls of cyberspace that sabotage careers. Given the brevity of their recording, such focus is practical. Shipley and Schwalbe present their material in an easy conversational style, invoking just enough self-deprecating humor to keep listeners relaxed and grounded without getting off track. They cover a myriad of large and small electronic sins: improper uses of the CC and BCC fields; lack of decorum and deference appropriate to professional relationships; delicate revelations that should only be tackled in a face-to-face encounter; and potentially threatening or offensive language. This is a well-organized defensive driving course for beginners-or recent offenders-traveling the information superhighway in a contemporary office setting. This audiobook belongs on the shelves of resources at college job-placement offices and in corporate training or professional development departments. Simultaneous release with the Knopf hardcover (Reviews, Mar. 26).
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved. --This text refers to the Audio CD edition.
“Informative, entertaining, thorough, and thoughtful.” —Dave Barry, The New York Times Book Review
“Read it or weep.” —Michael Lewis
“Handy . . . Written with concision and good sense.” —The Wall Street Journal
“Witty and wily . . . Fun to read.” —O, The Oprah Magazine
“With Shipley and Schwalbe’s excellent instructions in hand we can email as confidently as we load the dishwasher and turn on the microwave.” —New York Review of Books
“This is just the book I’ve been waiting for.” —Bill Bryson
“Send can help any of us send emails that build better business relationships and get better results.” —Spencer Johnson, M.D., author of Who Moved My Cheese?
“Witty and wise . . . Send is far more than Miss Manners for the Web; it’s brimming with fascinating insights. . . . [It] should make Shipley and Schwalbe the ‘Strunk and White’ for the Web.” —Daniel Goleman
“Send is an easy to read primer, full of practical tips for every emailer.” —Bob Eckert, Charman and CEO, Mattel, Inc.
“The definitive tome on email. Send is to email what The Elements of Style is to writing. Thank God it’s here at last. (BCC: David Shipley and Will Schwalbe)” —Guy Kawasaki, author of The Art of the Start
“A fascinating, entertaining, and, above all, informative look at email—and how it changed the way we communicate with one another. What Strunk and White is to style, this book is to email. It’s a terrific read. I highly recommend it.” —Charles Osgood