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Samsung UN65F6300 65-Inch 1080p 120Hz Slim Smart LED HDTV

by Samsung
4.2 out of 5 stars  See all reviews (4 customer reviews)

Price: CDN$ 3,047.52
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Technical Details

  • 1080p HDTV : Better picture quality
  • 120Hz Refresh Rate: Better for general viewing and good for video games, action movies, and sports
  • Smart TV: Interact with streaming content and the web
  • TV without stand (Width x Height x Depth): 58.1 X 33.6 X 2 Inches, TV with stand (Width x Height x Depth): 58.1 X 37 X 13 Inches

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System Requirements

  • Media: Electronics
  • Item Quantity: 1

Product Details

Product Description

From Amazon.ca

Samsung 65-Inch 1080p 120Hz Slim Smart LED HDTV

The new Samsung Smart Ultra-Slim TV F6300 lets you conveniently navigate your entire entertainment world on a central menu with five simple panels: On TV, On-Demand, your photos and music, social media and Smart TV apps. This allows you to effortlessly connect to the content you love, without having to aimlessly channel surf. Enjoy a fluid browsing experience, switch between content, stream and multitask faster and easier than ever before. Want to share videos from your phone to your TV? Or use your phone to watch what's on TV? With the F6300, you can enjoy a seamless viewing experience across all your smart devices, from anywhere, indoors and out. Discover how the F6300 can quickly cut through the clutter to get you to the things you love to watch.

LED F6300

Smart TV

Smart TV

The Samsung Smart TV finds the movies and TV shows you like - and more. Navigate within the 5 Smart Hub content panels. Easily discover movies, shows, and social posts with less searching and more watching.



Allows your TV to wirelessly access and stream content from any compatible device, like a PC or mobile device. Share movies, photos, and music all through a single device: your TV. And with cloud technology, you can access and even share content away from home.


Discover what you want to watch with customized content
options based on your preferences. Or visit the full
S-Recommendation hub to find new things to watch.

Smart Hub

Smart Hub

Our new interface organizes your entertainment and content into 5 convenient panels: On TV, Movies and TV Shows, Social, Apps, and a panel for your Photos, Videos and Music.

Universal Remote Control

A remote control that has universal function and can
therefore operate various types of devices such as a set-top box. Minimizing the amount of remote controls necessary

Dual Core processor

Dual Core Processor

Dual Core processing speeds allow you to perform multiple tasks at the same time. It also enables fast web browsing while playing apps or TV programs that you've recently opened through the Recent History feature.

Built-in WiFi

Built-in WiFi

Enhance the connectivity capabilities of your TV with Built-in WiFi.

Web Browser

Full Web Browser

All the benefits of full web browsing, right on your TV. From social sites like Facebook and Twitter to news, weather, entertainment, blogs and more. Discover even more content possibilities with your Smart TV.


Clear Motion Rate 240

TVs with a Clear Motion Rate of 240 can display action-packed movement with detailed sharpness, clarity and
contrast. Clear Motion Rate was developed to accurately
measure how well an LCD or LED TV can depict fast-moving images. Previously, motion-clarity was calculated by the
frame refresh rate alone. But CMR offers a more complete
measure by calculating 3 factors: frame refresh rate, image
processor speed and backlight technology.

Silver Quad Stand

Designed specifically for your Samsung TV, the Quad stand provides stylish support.

What's Included:

UN65F6300 65-Inch Slim Smart LED HDTV, Universal Remote, and Documentation

Customer Reviews

4.2 out of 5 stars
4.2 out of 5 stars
Most helpful customer reviews
6 of 6 people found the following review helpful
3.0 out of 5 stars Selectively Smart Jan. 16 2014
Size Name:55-Inch
The Samsung 6300 Series Smart TV is a bit of a mixed bag. The TV itself is, physically, very attractive; it's slim, light and sturdy. The picture quality is great. The 'meh' part comes in with the Smart features. While the Netflix and several other apps are well done (Youtube is very good), the overall app availability is limited. The biggest issue comes with the browser which is, in a word, useless. Sadly, you can't upgrade which one you're using so you're stuck with a browser that is clunky, PAINFULLY slow and which strips options from common websites. Eg. watching Comedy Network - streaming video doesn't have controls (pause and other things you'd think would be useful) and there's a well over 50% chance that, when the clip forwards to ads or the next segment, the feed will just straight up stop. Couple that with the other issues and you have a truly horrible browser. As the old saying goes, a million monkeys at a million typewriters will eventually write Shakespeare. But I don't think they'd ever put into words just how awful the browser on this TV is.
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3 of 3 people found the following review helpful
5.0 out of 5 stars Excellent Jan. 16 2014
By Karen A. King TOP 1000 REVIEWER
Size Name:65-Inch|Verified Purchase
Very happy with tv. Excellent quality of picture. Sound is not overpowering so if you want to listen to it loud you have to turn up volume to max. Easy to set up and easy to use. Like all the features thru the internet like netflix, youtube, cineplex. You wont be disappointed. Playing WiI and PS3 is awsome
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1 of 1 people found the following review helpful
5.0 out of 5 stars Excellent TV Feb. 26 2014
Size Name:55-Inch|Verified Purchase
I only have experience with a few large flat screen TV's but I am extremely please with my purchase. The quality of picture is very good and the apps are excellent. I stream all of my movies to it using the Samsung link. Samsung link for those of you that don't know, lets me take select my movies from my laptop and watch them via wifi on the tv. The youtube app lets me watch any watch any youtube video on the tv that I have on my laptop. I would will be buying another samsung in the future.
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1 of 1 people found the following review helpful
4.0 out of 5 stars pleasant surprised Feb. 5 2014
By Wesley
Size Name:40-Inch|Verified Purchase
finally replaced the old flatscreen TV with this LED Smart TV.

while i liked my old Sharp Aquos, the Samsung Smart TV is so much nicer in resolution and functionality. brilliant pictures and sound. enjoying the upgrade :)

i would have given it 5 stars but did have to do a factory reset after Netflix failed for now reason. The web support wasn't too helpful and had to call for a live person and even then he only suggested a total reset.
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 4.2 out of 5 stars  973 reviews
825 of 893 people found the following review helpful
5.0 out of 5 stars (EDIT: SEMI GLOSS), super clean picture, accurate color after calibration! June 10 2013
By U Lala - Published on Amazon.com
Size Name:65-Inch
(((EDIT: The title said matte screen before. I guess it's more of a semi-gloss, but definitely less glossy than a full gloss screen.)))

I'm using this as a computer monitor, not so much as a TV, but I do watch a lot of Blu-Rays and TV shows on Netflix.

I just upgraded to a larger living room, and my old Samsung 46" CCFL-backlit LCD did not cut it. I couldn't even read the text on the screen when browsing the web. So I drew up some diagrams, did some trigonometry, and decided that I needed at least a 60 or 65" TV. Being out of the TV market for several years, I didn't keep up with all the new features and marketing lingo, so I visited a few big box stores to get information on what all of this new "Smart" features, CMR, micro-dimming, etc. Turns out CMR is just a combined rating of processor speed, micro-dimming, dynamic contrast, and other various stuff. Apparently micro-dimming on Samsungs is all software. Why? Because these babies are all edge-lit. They don't have "real" local dimming, only "fake" local dimming. That guy working at best buy telling me he could tell the difference between the non-fake microdimming and fake microdimming screen? Ridiculous. All that fancier faster processor does to get you the higher CMRs is make the fake microdimming and automotion plus feature work better. I'm the type of guy who turns this stuff off completely.

The 6300 doesn't come with the smart remote, which is a bummer because I rather liked that feature. But I wasn't going to pay 400 extra to get the next model up just to have the remote. In fact, I like the 6300 model more than the 6400, 7100, 7500, or 8000 because of the matte screen. I have a window right behind me, and from various angles other windows coming from the sides, so not having nasty reflections on black screens (or anything that happens to be black on the screen) is a big deal to me. I just don't like seeing my own face in the middle of a movie.

The menus are very slow, and you have to point the remote directly at the TV, or it will not register your button pressing.

From consumer reports, I'm told that these LED-backlit models don't have great viewing angle. I disagree. There seems to be very little distortion at 45 degrees away from center.

I don't like my color settings to be vivid, natural, dark, bright, contrasty, dim, or anything other than "accurate." So, I googled some calibration settings to 6500K, and after going through that process the picture was... pretty darn good. In case anyone was interested, they are posted below. "Movie mode" apparently changes the color temperature model / white balance mode to 6500K, and from there you can adjust the other settings.

Compared to the high end Panasonic Viera plasmas, this LED-backlit model seems much brighter. Compared to the Sonys, it seemed to have fewer artifacts. Compared to the LGs, it didn't have as much reflection. Or maybe I'm just biased.

Oh, also apparently this 65" model only uses about 82 watts. I haven't verified this with my meter yet, but my old 46" used about 150 watts. Wow...

Picture Mode Movie
Backlight 16
Contrast 95
Brightness 45
Sharpness 15
Color 50
Tint G50/R50
Advance Settings
Dynamic Contrast Off
Black Tone Off
Flesh Tone 0
RGB Only Mode Off
Color Space Auto
10pt White Balance On
Gamma +1
Expert Pattern Off
xvYCC Off
Picture Options
Color Tone Warm2
Digital Noise Filter Off
MPEG Noise Filter Off
HDMI Black Level Normal (Low if available)
Film Mode Off
Auto Motion Plus Off
LED Motion Plus Off

10pt White Balance

Interval Red Green Blue
1 0 0 1
2 -1 0 -1
3 0 0 1
4 -1 0 0
5 -1 0 +1
6 0 -1 -1
7 -1 -1 -2
8 0 2 1
9 +1 0 0
10 +2 0 0

White Balance
Setting Value
R-Offset 25
G-Offset 25
B-Offset 27
R-Gain 19
G-Gain 22
B-Gain 21
Screen Adjustment
Picture Size Screen Fit
238 of 260 people found the following review helpful
5.0 out of 5 stars Samsung makes great TV's that are best in their class., Nov. 28 2013
By Christopher J. Cowen - Published on Amazon.com
Size Name:46-Inch
Samsung makes great TV's that surpass every other manufacturer in their class. I have two Samsung's in my house and I can tell you the image is beautiful. This TV has an LED screen and in my opinion this the way to go (LED is similar to LCD its back-lit better so that they are no dark spots on the screen).

Now add in that this TV can directly connect to the internet and I'm sold. TV's of this class have never been cheaper.

One thing that I have found with TV's that its very important to actually look at the TV in person. Now when you look at the TV's, go to a place like Walmart to see them, because many times specialty stores like Best Buy play with the lighting controls on the TV and in the store to skew the image to there advantage. Once you look at the TV simply look and decide which one looks better to you.

The next step to take into consideration is features. Here are a few that come with this TV:

This Samsung comes with Auto Volume which automatically adjusts the volume of the desired channel, lowering the sound output when the modulation signal is high or raising the sound output when the modulation signal is low. This reduces the difference in volume when changing channels. The Auto Volume feature can be set to Normal, Night or Off.

As far as outputs most of these TV's will come with more than enough Inputs and Outputs. This TV comes with 4 HDMI Audio/Video In, 1 Ethernet LAN In/Out, 1 RCA Component Audio/Video In amd 1 Digital Coaxial Audio Out.

Next thing when shopping for a TV is in box technology. Here are some of the features of this TV:

With this Smart HDTV there is a full web browser with WiFi built-in apps made for TV. Some of the apps this TV features is Hulu Plus, YouTube, Netflix, Facebook, and Twitter. Browse the web while you watch movies and TV shows, and enjoy TV while you chat with friends and family online, all on one screen with this Samsung.

Thank you for reading my review, if you have any questions feel free to email me, I would be happy to help you with any questions you have.
650 of 729 people found the following review helpful
5.0 out of 5 stars CONSOLE GAMERS!!! this is the PERFECT TV! Aug. 15 2013
By Patsfan - Published on Amazon.com
Size Name:46-Inch|Verified Purchase
This is my first review on Amazon and I normally dont do this, but I feel compelled to write one because most of the reviews on this fabulous TV are missing a key Demographic...GAMERS!!! Skip down to the 2nd paragraph for gaming if you dont want to real this background paragraph. To start off, I purchased the Samsung UN46F6300 46 inch LED TV solely for the purpose of Video gaming, but also for streaming Netflix and Cable TV. With the new XBOX One coming out I knew I had to upgrade from my Dynex 40 Inch LCD TV I purchased before I went away to school in 2009. I did a lot of research and was split on buying an LED TV that was either 120 HZ refresh rate or 240 HZ. After learning that the human eye can barely tell the difference between 120 HZ and 240 HZ I decided to go with 120 HZ because its cheaper and the technology is better developed than 240 HZ. Long story short, I researched brands endlessly looking for that "flawless" TV, and came to the conclusion that my first LED TV is going to be a Samsung. I was then split between the Samsung UN46F6300 (this model) and the Samsung UN46F6400 which is the 3D version with 480 Clear motion rate. After consulting on CNET, my most trusted electronic website, there is no difference between 240 CMR and 480 CMR because they both have an 120 HZ refresh panel. Thus, the decision was made, and Ive been mind blown ever since.

GAMERS, This is dedicated for you since no other review gives a good description for gaming and this is what I was looking for when researching for TVs. Let me start off to say that this TV does require some fine tuning with the picture to give you that perfect clear, crisp look Let me also point out that there is NO MOTION BLUR which fascinates me because it gives you that lifelike realistic picture. Everyone is different so I suggest you play with the vast amount of picture options to best suit your needs. I highly, highly! recommend turning the game mode on if you plan on playing online multiplayer because the input lag is right at 30 millaseconds (MS), which is top tier. Why does this matter? Say your playing Call of Duty Black Ops 2 and all the sudden you see a guy and you pull the trigger. you unload endless rounds of your Lsat into him but he shoots two rounds from his MP7 and kills you....HUH?? this is because of input lag. While your gaming console instantly registered the trigger pull (shots), it took the TV MS to recieve the game's actions, IE: you being shot at. so even though it seemed like he only shot 2 rounds he actually shot more, but since your tv is running difference processes it slows down its processing speed, thus causing input lag. so ideally you want a TV with low MS as possible for gaming. with game mode turned OFF, this TV is running at about 120 MS so, you only need to turn the game mode on when your playing online. TO ACCESS GAME MODE: press the MENU button, select setup, then select GENERAL. Game mode will be on the top and you can turn it ON/OFF. Then adjust your Picture settings accordingly! When I am playing a single player game on xbox 360, (skyrim, mass effect) I am truly amazed by the graphics this TV produces. This picture is on par with the graphics of games shown at E3. I expected it to be good, but not this good! Again it does require some fine tuning.

I have read some reviews on the smart features and have noticed a slightly unhappy trend with the functionality. My wireless router is the next room so I havent had a single problem connecting or bad picture quality when streaming on Netflix and Youtube.

In Summary, if your looking for a great all around LED TV specifically for gaming, this is your winner. you will not be disappointed. Please read the other great reviews for better detail on the picture, sound, smart tv functions. Thanks!

*12/6/13 UPDATE*

Ok now that I have the Xbox one (the reason I purchased this tv), playing battlefield 4 on this tv is visually Breath taking. The graphics fantastic. I have spent a couple months tweaking my display settings on this tv so If you would like my calibration settings for this tv on game mode let me know! It's been about 4 months now and not a single issue with this tv! The wifi connection still works great, the apps function properly (netflix), and I cannot repeat enough about the fantastic picture quality! I would recommend to Samsung a better TV remote though, the numbers/letters on the buttons are beginning to fade. Please feel free to ask questions, I'll try to respond quickly!
414 of 487 people found the following review helpful
2.0 out of 5 stars Great screen, Smart TV awful July 20 2013
By Charles - Published on Amazon.com
Size Name:46-Inch|Verified Purchase
I got this TV because of the pretty good reviews. LED, Smart TV, and 46 inches.

If you are here looking for why I gave this 2 stars: If you are like me and wanting this TV to be an all in one stop shop for streaming video instead of a set top box (Roku, GTV, ATV) DO NOT PURCHASE THIS.

The picture is great; colors, blacks, everything. The 240hz motion view thing is interesting, it really makes things look smooth, but it's really odd looking. It gives everything a soap opera-ey effect. However, looks nice for animated shows.

My biggest gripe is the Smart TV portion, which is one of the main reasons I bought this TV.
It has Netflix, Amazon Video, Plex, pretty much the main 3 things I want. Perfect, and dual core, should have no issues! I figured I'd get this instead of a lower model without Smart and similar features and pair it with a Roku. Mistake.

I have come to the conclusion that either the TV's processor cannot handle 1080P AT ALL (What Netflix labels as SUPER HD) streaming or there's some sort of software issue with the apps. The Netflix app is one of the bigger culprits. The audio is out of sync most of the time. The sound will also cut out randomly for anywhere to 2 seconds to minutes, the picture will continue to go but no audio. Doesn't matter wired or wireless, same result. Non-HD will play just fine, although it's a waste of potential given this is a 1080P screen. Googled it to find it to be a common issue, sadly. Which I honestly can't believe considering it's not hard to playback HD video in this day and age (Come on, my phone can do 1080P). This is what I'd expect from a Pentium 4 processor.

However, after more thorough testing I have discovered that the 5.1 sound on Netflix is the culprit of the audio issue. The only work around I have found is changing the sound to Stereo, manually. Also you cannot change your default audio, it defaults to 5.1 for anything that has it. You will have to change it per video or if you exit out of the app, you will have to change it again. On Netflix's site it does list 5.1 as supported for this model, but for some reason this Samsung TV has trouble with it. Although this is a work around, it's a pain in the butt to have to change it constantly for something that should work.

EDIT 8/2/2013: After trying other shows for a while, I have discovered it's not just the 5.1 sound channel. I have started to get the issue on a lot of different Netflix TV series even with the Stereo audio channel. I have returned this TV.

I've tried everything there is from Wired to Wireless, updating firmware on both the TV and router. All my other devices have no trouble streaming, just this, but figured on being thorough. In other words the primary reason for getting this was pointless.

Also one of the parts I find that sucks about the Smart TV is: if you power off the device and power it back on, it will not go to the last place you were at. In other words if you were on Instant Video watching a video, then power off you will have to start out at the channel screen. Then you have to go back into Smart Hub, back to Amazon Video, Find the video, resume playing.

Which brings me to my next gripe, the speed of the apps. The process I just said [Amazon Video from channel screen] took (I timed, 1 minute 5 seconds). Netflix App is a little faster, but doesn't work properly so it doesn't matter. All in all I should of saved myself a lot of money by getting a lesser model with a Roku. Contemplating sending it back, but it's such a huge hassle with such a large item. I guess I'll decide this week. I hate to say it but this is sort of a disappointment.

TLDR; The TV has potential, but due to the current state of the apps/hardware, it's just not worth the money.

[Also a side note I just discovered: the Plex App does not support such things such as internal MKV subtitles (only basic external ones), which negates a lot of my library.
EDIT: After talking with the Plex Samsung developer you have to enable 'Force local transcoding' and 'force subtitle transcode' to get this to work.]
61 of 69 people found the following review helpful
5.0 out of 5 stars Review includes help for network issues Oct. 11 2013
By Pilchard - Published on Amazon.com
Size Name:55-Inch|Verified Purchase
First, the screen is glossy. Anyone buying this set should know that. If you have a very well lit room, natural or artificial, glare may be an issue. Most people buying this set (including myself) are or should be aware of this. As such, there is no point deduction for the glossy screen. Which by the way renders very beautiful and crisp images.

Second, the Samsung UN55F6300 (likely all 6300 class Samsung's) is complex. Essentially you have a computer inside the set, which is able to run an app store, applications, and various functions (including a browser, support for keyboards, mice, etc) which often is associated with a computer of some sort (laptop, tablet, PC). The computer is not very fast, it has a graphical interface, and works well for the functions it provides. Total storage for apps and data seems to be about 1.5 GB, which I'm guessing is something like you'd find in a memory stick. It is fast, and lasts across power cycles, even if unplugged, the memory remains in tact.

Associated with your Samsung smart TV will be an account on Samsung, to enable loading, and potentially purchasing apps. Also to register your product for warranty coverage. The set has great Wi-Fi and wired Ethernet capability. Generally I prefer wired, but the wireless features on this set are strong.

Applications include Amazon streaming, Amazon cloud player, Netflix, Hulu Plus, YouTube, a media player, a plex interface, DLNA, and many other functions. Many news stations (mostly local Fox stations seem to have apps at the Samsung store, this gives news shorts from various larger cities).

Special note about the Amazon app, it is the best Smart TV Amazon app I have come across yet. My smart TV's include 2013 and 2012 Panasonic sets, a 2011 LG, and an older 2010 Vizio smart set. The Samsung Amazon app, lets me look at my Amazon watchlist and also lets me see recently viewed content. This makes the Amazon interface on Samsung very friendly, the watchlist functions as a favorites, the recently viewed lets me finish stuff later without having to search for it.

There is a sophisticated interface with DirecTV, which while interesting, I elected to ignore. As learning to use Samsung's interpretation of the DirecTV video guide seemed like spending energy for little benefit (other than having a single remote for both, which doesn't really run DirecTV DVR's well). There is an extension cable which connects to the back of the set, and can transmit IR signals to a set top box (satellite, cable or other). Some may find this very useful, others not, though it's nice to have.

Set up out of the box, is relatively easy. A large area to place the set face down (I used a bed) and to attach the stand was very easy. 4 screws to attach the base to the mount, and 4 screws to attach the mount to the back of the set. The remote uses 2 AAA batteries which are included (alkaline).

On initial set up the set will likely want to run an update after network connectivity is established, this can take a while. I did this as it seemed reasonable, just be prepared to wait a few minutes. The set lets you set up an account at the Samsung Smart Hub store, I advise against this as the password rules at the store (via a web device) are different from the rules on the Samsung web site (the set lets you use 6 letter passwords, the web based Samsung Smart Hub store requires 8 letter or more passwords, and only works with 8 letter or longer passwords).

The remote is a bit small, people with large hands may find it a bit difficult at first. After a while, even with large hands it was easy to get used to. It's a bit long, and narrow, buttons are somewhat close together. The remote has a backlight capability, which is helpful in a dark room, though it could be a bit brighter for my taste.

Overall, I'm very pleased, the set is thin, light weight, has a great base, fantastic display, and many smart capabilities. If there were one downside it would be the bundled speakers are a bit weak, somewhat weaker than other sets I've used (Vizio, LG, Olivia, and others). The set has many preferences for color, light intensity, and various "eco" features, many forums discuss combinations of settings and features which work well together.


The above is my review of the set, and is intended for most viewers. A coda is being included for those who use Vizio or Amazon support.

When I first connected my set, my network setup was successful, it indicated full Internet connectivity was functioning. It was possible to install firmware updates, the browser worked, I was able to order free apps from the Smart Hub store, and all seemed well.

Unfortunately it was not. When attempting to launch any app (except for the browser and Smart Hub apps) the set returned "Network error_code_02). Which is a bit cryptic. I later found this isn't directly a network error, it indicates an app which was purchased and has an icon on my set, hasn't yet been installed.

This caused me to try Samsung Tier 1 support. Tier 1 was nice, friendly, and sounded as if she was based in the United States. She basically went through set up several times, tried to assure I was connected to Internet, and was unable to solve my connectivity issue or tell me what error_code_02 was.

Later, I called Amazon support, which offers 30 days of support for new TV customers. Amazon support was if anything more enthusiastic about helping me than Samsung, and was slightly more knowledgeable than Samsung tier 1 support, however they were unable to help directly. However Amazon got me in touch with Samsung remote support.

Newer Samsung sets, have an ability to allow Samsung representatives to come into your set. An 8 digit code is generated when you enable remote access, you must provide this to Samsung remote support and they can operate your TV remotely as if they were in the room. Note, it appears if you have video, they can see and hear what is in front of the set. Be careful to not have anything you wouldn't want a stranger to see in front of the set.

The remote support gentleman from Samsung was the most knowledgeable and helpful about this set. This shouldn't be a surprise. He ran the same set up / initialization Samsung Tier 1 and Amazon support had me do. He had me try wireless, and various access points.

He indicated his speed test indicated my TV was connecting to the Smart Hub server at less than 1 megabit per second, which he said was too slow to stream. He eventually thought the problem was related to my router configuration, and suggested opening ports on the router.

I'm not a fan of opening my firewall or NAT via fixed rules. My router was an ASUS RT-16 running Tomato USB firmware (a Linux variant). I've never had to open up any ports for any product before, we have tablets, smart phones, Xbox 360's, PS3's, PC's and other smart TV's, IP cameras and other things which have never required ports to be opened and directly routed to the set.

In desperation I tried to connect my TV via a router feature called DMZ, and the TV still couldn't connect to the Samsung Smart Hub to install apps.

This surprised me, as DMZ (sometimes called demilitarized zone) usually sends all internet traffic not directly handled by the router's NAT to the DMZ device. As such, I was hoping the set would operate as if directly connected to my cable modem.

When DMZ failed, a long Cat 6 cable was used to directly connect my Samsung TV to the home cable modem. This cut out all other internet in our home, but gave me a chance to see how the set would work without any router in the way.

Surprisingly once my router was out of the way, my Samsung set worked fine. Everything zoomed through. This of course meant there was a problem with my router.

Later on a router forum, I discussed this, and it is possible some routers with a feature called stateful packet inspection (abbreviated as SPI), may have issues when some flags are used on packets. The issues cause errors either in SPI or in error checking that can cause good packets to be marked as bad. Bad packets or SPI violative packets are rejected by the router. A trace of the communication was provided on the forum, and it appears my router was rejecting packets from Samsung's Smart Hub server.

I tried a different router (TP-LINK TL-WDR3600), running different firmware (DD-WRT) and my Samsung UN55F6300 had no issues with the Smart Hub service, it was able to install, and uninstall, and easily use the Smart Hub function without issue behind my router.

Samsung and Amazon were unable to diagnose my router issue, Samsung indicated my speed to their server was under 1 megabit, but it was probably zero bits per second. Samsung left me, saying that eventually the apps would load (neither Samsung or Amazon were able to determine there was an issue with my router, or what it was). This indicates the tools Samsung provides remote support, while strong, can be misleading at times.

My belief is Samsung and Amazon are trying, but Internet communication is complex, and it is probably beyond the scope of most normal support folks.

In conclusion, my belief, is some people will have network issues caused by router or switch hardware / software that vendors like Samsung will not always be able to resolve. In such cases, the Samsung product itself may not be defective, but customers may not have the ability to determine the nature of a network problem, or to resolve it.

I hope this helps someone who has network issues with a smart TV in the future.
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