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Serious Performance Consulting According to Rummler [Paperback]

Geary A. Rummler
5.0 out of 5 stars  See all reviews (1 customer review)
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Book Description

March 20 2007 0787996165 978-0787996161 1
Learn what Geary Rummler means by Serious Performance Consulting (SPC) as you follow an extensive case study that shows what SPC engagement looks like and what a serious performance consultant does. In this examination, you'll see how to use SPC to:

  • Find a viable critical business issue and establish how a project's success will be evaluated.
  • Use a conceptual performance analysis framework to generate hypotheses for gaps in results.
  • Establish the difference between "is" and "should" performance and the find the cause behind it.
  • Specify a solution set that addresses all significant factors that affect the gap in results.

"The idea behind Serious Performance Consulting According to Rummler is as simple as it is brilliant: Take a successful project and let the reader follow the performance consultant through the project. Geary Rummler tops it off with a play-by-play commentary in which he explains the consultant's reasoning and offers the reader the benefit of his experience."
?Klaus Wittkuhn, certified performance technologist and management consultant, Germany and South Africa

"No smoke, no mirrors, no double-talk. This is much more than a how-to book; it's a professional development plan for any performance consultant who wants to master the craft."
?John Con?, former chief learning officer, Dell Computer, and consultant in organizational learning


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"Before there was 'lean,' before there was TQM, before there was knowledge management, and before there were any one-minute cures, there was Geary Rummler preaching and practicing performance technology. With Serious Performance Consulting According to Rummler, we see how important this technology can be in the right hands."
—Ron Zemke, certified performance technologist, senior editor of Training magazine, and coauthor of Service Magic: The Art of Amazing Your Customers

"The idea behind Serious Performance Consulting According to Rummler is as simple as it is brilliant: Take a successful project and let the reader follow the performance consultant through the project. Geary Rummler tops it off with a play-by-play commentary in which he explains the consultant's reasoning and offers the reader the benefit of his experience."
—Klaus Wittkuhn, certified performance technologist and management consultant, Germany and South Africa

"No smoke, no mirrors, no double-talk. This is much more than a how-to book; it's a professional development plan for any performance consultant who wants to master the craft."
—John Coné, former chief learning officer, Dell Computer, and consultant in organizational learning

"Rummler shares a wealth of practical, down-to-earth lessons based on more than 35 years of experience. This is a book to be treasured by novice performance consultants and old pros alike."
—Pat McMahon, certified performance technologist and Six Sigma black belt, Sun Microsystems

"The contrast Rummler draws between performance consulting 'lite' and serious performance consulting captures the reality we face and shows the way to do it right."
—Dale M. Brethower, professor emeritus, Western Michigan University, and senior consultant, Performance-Based Systems, LLC

"This in-depth look at the real work involved in performance consulting will help you determine if you have the 'right stuff' to be a serious performance consultant."
—Debbie Titus, certified performance technologist and managing HR business partner, The Williams Companies

"Based on science and practice, this book is the one to have."
—Roger Kaufman, certified performance technologist, professor emeritus at Florida State University, and director of Roger Kaufman & Associates

"Rummler articulates a model that sets the standard for both the internal and external organizational performance specialist."
—A. William Wiggenhorn, former president, Motorola University

From the Back Cover

Praise for Serious Performance Consulting According to Rummler

"Before there was 'lean,' before there was TQM, before there was knowledge management, and before there were any one-minute cures, there was Geary Rummler preaching and practicing performance technology. With Serious Performance Consulting According to Rummler, we see how important this technology can be in the right hands."
—Ron Zemke, certified performance technologist, senior editor of Training magazine, and coauthor of Service Magic: The Art of Amazing Your Customers

"The idea behind Serious Performance Consulting According to Rummler is as simple as it is brilliant: Take a successful project and let the reader follow the performance consultant through the project. Geary Rummler tops it off with a play-by-play commentary in which he explains the consultant's reasoning and offers the reader the benefit of his experience."
—Klaus Wittkuhn, certified performance technologist and management consultant, Germany and South Africa

"No smoke, no mirrors, no double-talk. This is much more than a how-to book; it's a professional development plan for any performance consultant who wants to master the craft."
—John Coné, former chief learning officer, Dell Computer, and consultant in organizational learning

"Rummler shares a wealth of practical, down-to-earth lessons based on more than 35 years of experience. This is a book to be treasured by novice performance consultants and old pros alike."
—Pat McMahon, certified performance technologist and Six Sigma black belt, Sun Microsystems

"The contrast Rummler draws between performance consulting 'lite' and serious performance consulting captures the reality we face and shows the way to do it right."
—Dale M. Brethower, professor emeritus, Western Michigan University, and senior consultant, Performance-Based Systems, LLC

"This in-depth look at the real work involved in performance consulting will help you determine if you have the 'right stuff' to be a serious performance consultant."
—Debbie Titus, certified performance technologist and managing HR business partner, The Williams Companies

"Based on science and practice, this book is the one to have."
—Roger Kaufman, certified performance technologist, professor emeritus at Florida State University, and director of Roger Kaufman & Associates

"Rummler articulates a model that sets the standard for both the internal and external organizational performance specialist."
—A. William Wiggenhorn, former president, Motorola University


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Most helpful customer reviews
2 of 2 people found the following review helpful
5.0 out of 5 stars The Ultimate Process Performance Guru Nov. 17 2007
Format:Paperback
Geary Rummler is one of a handful of people who laid the foundations for what, today, we think of as the Business Process Management. Others include Edwards Deming, Joseph Juran, Michael Porter, Michael Hammer, James Champy, and Thomas Davenport.

Each of these other gurus has focused on a different part of the process picture. Deming and Juran focused on quality, Porter focused on strategy, and Hammer, Champy and Davenport focused on how to use IT to redesign processes. Rummler focused on a methodology for improving performance. Specifically, he focused on the alignment between organizations, business processes and the people who manage and perform activities.

Rummler started out at the University of Michigan, focusing on new technologies that would improve human performance. But, here, let him describe the trajectory of his career:

"We ...started in the field of training (before it became human resource development). Like many other people in our position, we were quick to realize that training is only one variable that affects human performance. During the late 1960's and early 1970's, we began learning about the environment and managerial variables that influence performance. We then turned our attention to the impact of organization strategy on performance. During the 1980's, we developed a technology for documenting, improving, and managing the business processes that bridge the gap between organization strategy and the individual... With the evolution of Process Management, and more recently, of 'managing organizations as systems,' we believe we have a comprehensive approach that addresses the major variables in the system that influence the quality, quantity, and cost of performance.
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Amazon.com: 4.9 out of 5 stars  7 reviews
31 of 34 people found the following review helpful
5.0 out of 5 stars The Ultimate Performance Guru May 30 2004
By Paul Harmon, Editor, Business Process Trends - Published on Amazon.com
Format:Paperback|Verified Purchase
Geary Rummler has been giving wise advice on how companies can improve business processes and human performance for the last 35 years. Many believe that Rummler's work at Motorola in the early Eighties stimulated the development of the Six Sigma movement. In 1990 he co-authored Improving Performance, which is still the best introduction to business process improvement, and is still popular. Serious Performance Consulting: According to Rummler, is a collection of Rummler's writing over the course of the past decade. Much of this material is focused on the analyis of organization performance problems and on the management and measurement of business processes. There are also discussions of the problems consultants face when they try to improve organizational effectiveness. Hammer is a great motivational speaker, but managers who really want to know how to make change happen, turn to Rummler. This book shows you how the ultimate performance guru really approaches and solves problems. If you are involved in Six Sigma or BPM, you have to read this book.
3 of 4 people found the following review helpful
5.0 out of 5 stars What a useful book! April 10 2007
By Vicente Falconi Campos - Published on Amazon.com
Format:Paperback
When a writer has the objective of showing his knowledge and experience in the benefit of others, like Mr. Rummler does, the result is a dense and useful book. This book will certainly enrich the professional lifes of many professionals.
4.0 out of 5 stars straightforward Feb. 5 2014
By walshk - Published on Amazon.com
Format:Paperback|Verified Purchase
bought this textbook for a performance improvement class. very easy to read and understand. some terms are more business oriented, but it does not affect the lesson of each chapter.
5.0 out of 5 stars Serious Performance Consulting Oct. 17 2012
By Tonya J. Smith - Published on Amazon.com
Format:Paperback|Verified Purchase
This book is very informational, and gives a step-by-step real world example of how a performance consultant does his/her job. I have learned a lot and I am only halfway through the materials. I look forward to using some of the tools learned from this book in the workplace.
1 of 2 people found the following review helpful
5.0 out of 5 stars Great Study Book Feb. 5 2009
By M. Biggs - Published on Amazon.com
Format:Paperback
I needed this book for a Master's course I was taking. It has been a great help. Rummler does a grea job of applying the knowledge in a more practical way than a lot of writers. I would recommend this for anyone thinking about studing the HPI/HPT process.
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