When you try to install the game you are prompted to enter a serial code that is included with the instruction booklet. Upon doing so, it told me that the serial code was invalid and would not allow me to continue with the installation. On my first attempt to contact customer service, I was disconnected after waiting on hold for over 45 minutes. My second attempt to get help with this issues also resulted in failure, I was on hold for almost 3 hours and the battery in my phone died before I was connected to a customer service rep. I've read many posts on various websites from people who have experienced the same problem. Even if you do manage to get the game installed, which seems to be quite the accomplishment, there are many glitches that drastically affect game play. The Sims is a great series, but until they get some of these issues sorted out I can't recommend that anyone purchase this title. Paying customers deserve a little bit better than this. I'm very disappointed because I was really looking forward to this game. :(
Update: After several failed attempts to get the issue resolved with EA customer support, I had almost given up and written this purchase off as a loss. I decided however, to try them just once more and was very pleasantly surprised at the results. On my final attempt to contact EA games, I was almost instantly connected to a customer service rep who helped me resolve the issue within minutes over the phone, and was even given a code for a discount towards my next EA purchase. Although I was very frustrated at first, EA did a good job in the end and has restored my faith in the company. The game itself is running fine on my computer and I haven't experienced any bugs or problems with it. In fact, I recently purchased the "Ambitions" expansion and had no issues with the installation of that game either.