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Product Description
Book Description
Called "a must" by Norman Vincent Peale, this definitive guide shows you how to ask for the most from your staff-and get it!
"Revolutionary...invaluable insights."-Robert L. Shook, author of Hardball
"A comprehensive guide to sharpening your questioning skills."-Michael LeBoeuf, author of How to Win Customers and Keep Them for Life
"Revolutionary...invaluable insights."-Robert L. Shook, author of Hardball
"A comprehensive guide to sharpening your questioning skills."-Michael LeBoeuf, author of How to Win Customers and Keep Them for Life
About the Author
Dorothy Leeds, a sought-after motivational speaker, has contributed to and been featured in numerous publications including The New York Times, USA Today, Money, Forbes, and Business Week.
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Most helpful customer reviews
4.0 out of 5 stars
Listen, and learn to ask the "right" questions,
By
This review is from: Smart Questions: The Essential Strategy for Successful Managers (Paperback)
Smart Questions by Dorothy Leeds really helped me understand the power of questions and to appreciate the skill - and reward -associated with asking good questions. And knowing how to listen.Leeds stresses how important it is to fit the question to the person based on their personality type (commander, convincer, carer, calculator), not only to get better results, but to help build better ongoing communication. Recognizing myself and others in the profiles, I had a few "Aha!" moments and gained a better appreciation for what Leeds was putting forward. I saw where I had succeeded or fallen short, and why. Leeds provides the following system, which accompanies her "Smart Questions" technique of asking the right question to the right person at the right time (note includes questions you ask yourself regarding your own motivations and goals!): Step 1: The Windup Step 2: The Delivery Step 3: The Response Step 4: The Evaluation Step 5: The Payoff As a manager, I appreciated the section on hiring, team fit and delegation. As a project team leader, the sections on negotiation and creative ideas / problem-solving were especially helpful. And there is a great section devoted to job-seekers. There are also three quizzes (Chapter 1 actually opens with a quiz) to help you learn about yourself and to help put theory into practice before applying the "Smart Questions" technique in the real world. I have recommended this book to my colleagues and always come back to it as an ongoing reference.
5.0 out of 5 stars
For any manager who wants to be a great coach,
By Michael Chiodi "author, The Art of Building P... (St. Paul, MN USA) - See all my reviews (REAL NAME)
This review is from: Smart Questions: The Essential Strategy for Successful Managers (Paperback)
As a professional personal coach who works one-on-one to help others reach greater success, I really appreciate the approach of this book. "Smart Questions" is for anyone who doesn't realize that good coaching isn't about advising. This book shows you why asking the right question is much more powerful than giving an answer or advice, especially advice that someone isn't necessarily looking for. The essence of great coaching is all about asking smart questions. The best answers almost always come from whomever you're helping, not you.
5.0 out of 5 stars
One of the BEST communication tools!,
By Judith L. Cacco (Parker, CO USA) - See all my reviews
This review is from: Smart Questions (Paperback)
Dorothy Leeds skillfully addresses the problem that we all seem to have in communication---asking the right question. She takes you through asking yourself what it is you're trying to achieve, and then helps you think about how to formulate an effective "query" to receive your answer. She says (and I agree) that next to the effective use of silence, asking 'smart questions' is the second most powerful communication tool that there is. Anyone who wishes to communicate effectively and powerfully should own a copy of this book, keep it close by, and study its depth. HIGHLY recommended for those in the Health Sciences field.
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