1. Introducing the Smart Questions Approach: Moving Beyond Problem Solving to Creating Solutions.
2. SQA Phase 1: Getting People Involved.
3. SQA Phase 2: Selecting a Focus Purpose.
4. SQA Phase 3: Creating an Ideal Future Solution.
5. SQA Phase 4: Building a Living Solution for Today and Tomorrow.
6. The Power of SQA: Two Case Studies.
7. SQA in Organizations and Society.