Solid Gold Customer Relations: A Professional Resource Guide Hardcover – Mar 1983
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2 of 2 people found the following review helpful
By Stephen Gaudin - Published on Amazon.com
This is one of those little books that says a lot. The information in Solid Gold Customer Relations can be applied to everyday life, as well as to business. From Managers who have to deal with employees to employees who deal with clients, this book is an invaluable guide about how to handle a multitude of personalities and situations. Solid Gold Customer Relations is packed with common sense ideas and has been my main source for departmental employee/client relations guidelines.
1 of 1 people found the following review helpful
By Carol Sapin Gold - Published on Amazon.com
This book was really an eye opener. I found I could use the information at home, as well as in business. The book became better as it went along, rather than fading out, as if the Author was just getting started. I have heard Ms. Gold speak, and she really is dynamite.