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Zoomer Interactive Dog - Dalmation

by Spin Master
3.3 out of 5 stars  See all reviews (3 customer reviews)

Price: CDN$ 129.00 & FREE Shipping. Details
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Frequently Bought Together

Zoomer Interactive Dog - Dalmation + Zing Toys Air Hunterz Z-Curve Bow
Price For Both: CDN$ 158.99


Product Features

  • Bring home a new addition to the family with the Zoomer - Dalmatian! This playful puppy responds when you call his name and is fun and loving, just like a real dog. Designed with multiple sensors to mimic actual canine movements, this toy dog can learn tricks such as sit and roll over - and the more you teach Zoomer, the more he remembers. If he doesn't think you're paying him enough attention, he can get bored, wander off or even "pee" on your carpet. Zoomer even follows you with his eyes and responds when you pet him or scratch his belly! He can understand English, Spanish or French, and you can download a free iOS or Android app to get all sorts of training tips for your new best friend (devices sold separately). •Understands English, Spanish and French and responds when you call his name or tell him commands

WARNING:
CHOKING HAZARD -- Small parts. Not for children under 3 yrs.

Product Details


Product Description

Zoomer is playful, funny and he'll steal your heart in an instant. Just like a real dog you'll need to teach him everything a puppy needs to know. Call his name, teach him lots tricks and watch how excited he gets when you reward him with a real good belly scratch. Kids can run play and laugh as Zoomer excitedly wags his tail and responds to their commands. Zoomer is smart as a whip and can understand English, Spanish and French. He even follows your movement with his cute puppy eyes. Download the free iOS or Android app to learn everything there is to know about training Zoomer. Before you know it he'll be laying down, rolling over, playing dead and more! When you adopt Zoomer into your home he can't help but feel like a real part of the family. Zoomer Dalmation Includes: •1 Zoomer •1 USB Charging Cable •1 Instruction Guide •1 Reference Guide •Ages 5+ •No Batteries Required



Customer Reviews

3.3 out of 5 stars
3.3 out of 5 stars
Most helpful customer reviews
1.0 out of 5 stars Disappointed Jan. 7 2014
By Ashley
Verified Purchase
Durability: 1.0 out of 5 stars    Educational: 1.0 out of 5 stars    Fun: 1.0 out of 5 stars   
Our little boy had been asking for a Zoomer for months, and Santa finally brought him one. We pulled the Zoomer out of the box and went to plug it in, the internal, female end of the charging system pushed inside the Zoomer when we pushed the cord in, and now it is unable to charge. Our poor little boy is left with a brand new Zoomer that he will never be able to play with. We are very disappointed in the quality of this product.
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4.0 out of 5 stars Great gift Jan. 3 2014
By Cate
Verified Purchase
Bought this for my niece and she absolutely loves the dog! It is the next best thing to a real dog.
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5.0 out of 5 stars very interactive Dec 25 2013
By tonyg
Durability: 4.0 out of 5 stars    Educational: 5.0 out of 5 stars    Fun: 5.0 out of 5 stars   
Most fun toy I ever purchased for grand children fun and educational the grand children loved it wish it ran longer with charge.
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 3.1 out of 5 stars  394 reviews
175 of 192 people found the following review helpful
4.0 out of 5 stars A Fun Trainable Toy Aug. 19 2013
By Dad of Divas - Published on Amazon.com
Durability: 4.0 out of 5 stars    Educational: 3.0 out of 5 stars    Fun: 5.0 out of 5 stars   
Over the last few weeks I have been playing with this robotic dog at home and have to say that my daughters and I have had a lot of fun. Seeing that we do not have a dog at home (though our kids want one) this robotic dog came at the perfect time to calm some of the badgering that we were receiving from our girls.

The Dog itself was a very complex toy. When I say complex, I am not saying difficult to use, but instead sophisticated and technologically advanced for a toy. The dog comes with a list of commands that you can train your dog to perform and through some trial and error the dog will learn (as a real dog will learn) how to perform these commands. It does take some time and patience to get the commands right, but when you do the fun can commence and you can have a dog that will do some cool tricks and will even follow you or a toy around a room.

By simply touching your dog's head you are able to command the dog. Usually this works the first time you request, but there were some times in my experience where you had to ask more than once.

The battery takes about an hour to fully charge and then you can play for some time without recharging. I liked the fact that you charge with a USB so you are not dealing with having to change batteries.

If you and your family enjoy technology, or simply love dogs, this is a great gift for any youngster. Just keep in mind that unless you simply have it in the mode to do tricks, you do have to take the time to train your dog to do the tricks that you want it to do.

My family had a blast playing with this and yours will too!

*I received this toy for review - all opinions are my own*
123 of 139 people found the following review helpful
3.0 out of 5 stars Amazing Toy Released Too Soon: Major Issues! Dec 3 2013
By Jemoiselle - Published on Amazon.com
UPDATE: See comments for Zoomer's Customer Service Helpline # if you need it and see how they resolved our problems with our Zoomers!

OUR ZOOMER STORY

My son absolutely had to have this for his birthday this year after seeing it here on Amazon. For weeks he would beg me to come to Amazon and let him watch the video commercial! He started adding it to our evening prayers, haha. That's when I knew despite the foreboding reviews that warn of battery issues, spontaneous death, and other issues seemingly plaguing this new "hot toy" by Spinmaster, it was something we simply had to get. Kids!

His birthday came and right out of the box it had an issue, luckily not one that was a deal breaker at first. The charging indicator in the dog's eyes failed to light up, ever. You are supposed to plug him in turned on, and push down on his head to see the charge level. For us, this was a bummer but nothing we couldn't live without. We were aware it had issues, and were happy it was even working LOL. Not three days later Zoomer had a leg that didn't work anymore, so back he went for an exchange.

The second dog we had higher hopes for. It was a pleasant surprise to find as we plugged this one in that after about two tries plugging and re-plugging the indicator would work. Twice was the magic number, each time. Ok, still not perfect but hey, it worked. My son was in love, but thats about the time everything went downhill fast. Suddenly he started clicking about two or three days in, sounding like a glitch in the voice program with eyes that flashed solid slightly faded squares aka every light in the eye panel lit up in error. It has only gotten worse, where his eyes wouldn't work at all as he ran around clicking and barking like a possessed toy *snicker* so much so that I made a youtube video (Jemoiselle, channel name) of it for others to see after calling spinmaster and having them tell me it was supposed to be a chicken sound, despite my insistence that it didn't sound like a trick at all but an error sound. They were exceptionally kind when we spoke, but it took 30 minutes on hold waiting to get a human! All that even, to get off the phone, give the command for the chicken (they said my son discovered an easter egg and told us the command) to find the chicken was completely different and I had been right. They wouldn't entertain my youtube video of the glitch for diagnosis, either. Now I need to call back and wait another 30 minutes, and gosh, I really wish they had let me test it out with them on the phone. They also let me know they warrant it for 3 months post purchase date. But wait, it got worse!

Enter, yesterday. I took the glitch video in the afternoon. Not long after uploading, Zoomer flat out died! His clicking got much worse, the eyes errored out and flashed all sorts of weird displays that didn't match, sometimes only one eye would work, then the eyes flashed solid faded squares, and he just died. Poof! He wouldn't charge the rest of the day. No indicator light could be produced unplugging and replugging. I tried the wall. I tried doing it on and off. I tried just waiting for hours, nada. Dead as a doornail! So, this morning I was prepared to call Spinmaster and get a replacement hopefully. Part of me wanted to just return it and get a refund. Three months in, when the warranty expires, I can almost guarantee something will be messed up! Do I really want to throw away $80 on this thing that easily? Hmm. Well, I went to unplug it and check one more time to see if by some miracle it resurrected itself, and that is exactly what happened! So, today it works. I don't know what to do, probably just take it one day at a time and watch the warranty period closely.

If the toy worked properly AND didn't have so many serious production issues, if the company was easy to get in touch with, I'd easily give it 5 stars. It's AWESOME! My son loves it! I just cannot do that though, given my experience echoes the experiences of so many. Something is seriously wrong with this expensive toy and it's not just a few rare duds but the whole lot of them I think, in fact I'd go so far as to say the ones that work well will be the exception and not the rule. Until they get it fixed, I wouldn't buy it again even if he begged. Sad to say. For what this toy is going for right now, I'd expect more than a 3 month warranty especially given that they are having issues that are clearly their fault for rushing it through the development phase to make it for the lucrative holiday buying season.

Purchase with caution, and if you do it anyway like I did, be prepared to handle multiple returns, save all receipts and original packaging.

UPDATE 12/26/13: After this review I waited it out for a couple weeks before attempting the call of doom and braving a sitcom's length in elevator music. I managed to get through in about 15 minutes the second time, when compared to the first attempt, was a significant improvement especially being in closer proximity to the big holiday coming up! This time, I had my youtube video cued up on the worst part of what my Zoomer did, clicking wise, and played it for the agent by holding my phone up to the computer. They cringed and stopped insisting it was a chicken, and were kind enough to send me a new Zoomer after requiring me to massacre the old Zoomer and take victory photos to prove it! So, the new Zoomer arrived before Christmas thankfully, and guess what? It is completely different! It has a different personality it seems, it's sensors work nicely (no more banging into things like a mental patient in need of a doggie straight jacket!) and it doesn't click. Yay! It still does not indicate it's charge level when plugged into the USB unless i unplug it and replug it after the initial plug in, but hey, compared to where we just were in this whole process, I consider that small beans. As of right now, Zoomer has been working wonderfully, and has finally made the ordeal seem worth it. Moral of this story stands. If your kiddo simply must have one of these, be prepared for some work. However, the company is helpful if you are persistent, and always remember to get the malfunction on video if it is audible, so you can have it cued up for the call since they won't allow you to send in a vid or file. Best of luck to everyone! Thanks for reading!
146 of 179 people found the following review helpful
1.0 out of 5 stars Major Disappointment Nov. 23 2013
By C. B Smith - Published on Amazon.com
I purchased this robot dog for my son's birthday which was coming up. I wanted to try it out prior to giving it to him just to be sure it worked. It worked for a total of 5 minutes before it's eyes started to lightly, and rapidly, blink. After about 20 seconds of that it went dead (stuck with it's leg in full urinating mode no less!). I tried charging it (with the on/off switch in both positions, Spin Master Customer Care!) and no luck. Zoomer had died. So, as I wouldn't have had the time to wait for a replacement from the manufacturer, I returned the toy and got a new one.

After doing the initial charge on the replacement toy, I tested it out, and after about 5 minutes of use, it did the same thing as the first toy (rapid blinking eyes, no movement, then ultimate death). I attempted to charge the dog in the event that the dog was just low on charge, but without success. The second dog had died the same death as the first one.

It seems odd that both dogs died the exact same way, but believe me, they were most definitely dead.

I concluded that, while I had high hopes with this toy, it is ultimately a failure. I see that some people had apparent success but, if I were you, I would be very careful buying this toy and don't just assume it's going to work because you paid 70-80 dollars for it (What a disappointing Christmas it would be for your child should their toy die right in front of their eyes 5 minutes after they start using it).

Nearly as interesting as the fact that this toy has some very serious issues is that the Zoomer customer care people respond to all negative reviews on amazon with the same canned response about how the person needed to try charging in both the on AND off positions before deciding it doesn't work. This is not helpful feedback and they might be better suited keeping their cute responses to themselves.

Furthermore, no one should HAVE to call their customer case phone number to figure out why their product is so flawed or get a replacement that MIGHT actually work. If they are willing to sell the product then they should make sure that it actually works.

Good luck with this toy!
25 of 31 people found the following review helpful
1.0 out of 5 stars Charging Issues, apparently not uncommom Dec 15 2013
By Bryce Williams - Published on Amazon.com
The following is what I sent to customercare@spinmaster.com who is the manufacture of Zoomer.

"My daughter got a Zoomer for her birthday yesterday and loved it. I have a wonderful video to show how excited she was when she opened it. She play with Zoomer for about 30 minutes until the battery died. We then charged him up for an hour and she played with him again. Everything went great until the next morning when she needed to charge him again. She plugged him in but he never charged again. She has been very disappointed because now she has to go back to her mother's house for a week and hardly got to play with her new toy. I told her I would do my best to get Zoomer fixed before she returns for Christmas.

This is where you come in to play. I bought the Zoomer from Amazon.com and I need to know what you are going to do to help me make this better for my daughter when she comes back. If I need to request a new toy or if there is a fix I am not aware of please advise me.

I have tried charging with the power switch in both the on and off positions.

His eyes have never shown the charge level when you tap on his head while he is charging and the switch is in the on position.

I have tried charging him with a desktop computer, laptop computer (both USB 2.0 ports) and a wall charger for a Droid phone as well as a wall charger for a Kindle Fire.

I have charged him for an excess of 1 hour with each of these methods.

Now what can I do?"

I will let you know if they take care of us or not.
8 of 9 people found the following review helpful
1.0 out of 5 stars NOT WORTH A $1 Dec 27 2013
By Mom of 2 - Published on Amazon.com
I purchased this item for my son's Christmas present. After charging it for an hour as instructed, zoomer did not charge and was therefore non operational. I attempted to charge it using the plug, but zoomer still did not charge. Frustrated i called their contact # (800 622-8339) for trouble shooting tips. tip #1, listed on their voice prompts for zoomer is charge it in the off position; I did, zoomer still did not charge. I called the company repeatedly. After 13 minutes of the most annoying music, the phone begins to ring. 5 minutes later it is still ringing but no one answers it. After 5 calls without an answer i sent them an email, which is still pending a response, which they assure you is due to the busy Christmas season. I went online again to see if other zoomer owners had found a solution and one thing became vehemently clear. I had been swindled, the product has such LOW product quality control that for each individual that was marginally satisfied (received a functional toy but with multiple issues), there was another individual who was grossly dissatisfied. For the most part, zoomer did not function right out of the box. Since i purchased this online and cannot return it because of time limited return policy, i am stuck with dealing with spin master who is clearly one of the most dishonest toy distributors in the northern hemisphere. I am sure they'll make a bundle at 90-100 dollars per plastic junk (since non functional it is equivalent to a toy from the dollar store) but at what cost, since i imagine most of the recipients of this item will be a very disappointed child. DO not purchase this item, there is at least a 60% chance you will be dissatisfied . Check the reviews the polarization is real!!
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