Start & Run a Computer Repair Service Paperback – Sep 1 2011
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About the Author
Lynn Spry graduated Cornell University with a degree in Electrical Engineering and immediately joined Anderson Consulting in Information Technology. Throughout her corporate career she worked in almost all areas of technology management. In 2002 she joined Prudential Financial and was quickly promoted to Director of Quality Controls. With almost 15 years in IT management, Lynn is an experienced manager with a talent for process engineering and systems analysis.
Philip Spry started a corporate career in IT working for Fortune 500 companies such as Prudential Financial, Anderson Consulting, and IBM. With over 20 years in technology, he understands the technology challenges faced by business owners.
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Most Helpful Customer Reviews on Amazon.com (beta)
I don't have anything negative to say about this book. It is well written and contains very useful information. I am very happy with my purchase!
They tell you the best way they found to do things and I really enjoyed it. Yes it may be for a novice as some wrote on here but its still a good read. I picked up a few tips on some things myself.
This book is not for anyone remotely seasoned in the industry, and literally is a guidebook for bringing in novice and inexperienced business into an already heavily flooded industry.
If you have been even a novice technician, there is a good chance that you could have written this book yourself.
We run a 10 particle per cubic meter clean-room for data recovery, and I scoffed at the promotion of freezing a hard drive to attempt to recover data off of it. Instead of the author recommending a systematic check of the torque settings on all the drive screws to ensure they're around 5-8.5 in/lbs, or any other legitimate advice, which likely won't destroy the drive and works a good 8 times out of 10, he recommends freezing the drive.
Even in his home state of Arizona, at 20% relative humidity, when you expose that drive to regular air, water vapor will condense on those drive platters. This is not a good thing. About 20% of the revenue our company earns on the data recovery side are from when customers try "clever" ideas like this. One came in after smacking his drive with a mallet because a youtube video said to... I digress. The people who do these things are novices, not professionals in the industry.
I will lend one valuable piece of advice, one that helped my company break into data recovery, and I will give it for free. Purchase r-studio. It's a wonderful recovery software that can be used in any situation that a drive can be read by the heads, even if the partitions or data is corrupted. Can even recover securely deleted files at times. Also, create a partnership with a local data recovery specialist. Often, they'll simply give you 10-20% of the ticket price, and you can negotiate a private label service, where your customers see your brand, and the partnered specialist does the work for the majority of the ticket. Don't f*** people over with awful pretend recovery services; data is priceless.
If you're going to do this... (please don't) pack the ziplock full of silica gel beads to keep moisture away and relative humidity at a lower temperature down.
Preposterous that I paid $10 for this book. (kindle)
If you're looking to flood my industry, and be the reason people fear I/T and technicians, this is the book for you.
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