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Start & Run a Computer Repair Service [Paperback]

Lynn Spry , Philip Spry

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Book Description

Sept. 1 2011 Start & Run Business Series
Start & Run a Computer Repair Service is ideal for entrepreneurs interested in opening and operating a computer repair shop and/or mobile on-site repair business. Professionals with a background in IT, retail, and related fields are often interested in branching out on their own. This book examines the nuts and bolts of starting a business in the North America, then delves into the specifics of retail and mobile repair shop ownership and operation. (Self-Counsel Press)

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About the Author

Lynn Spry graduated Cornell University with a degree in Electrical Engineering and immediately joined Anderson Consulting in Information Technology. Throughout her corporate career she worked in almost all areas of technology management. In 2002 she joined Prudential Financial and was quickly promoted to Director of Quality Controls. With almost 15 years in IT management, Lynn is an experienced manager with a talent for process engineering and systems analysis.

Philip Spry started a corporate career in IT working for Fortune 500 companies such as Prudential Financial, Anderson Consulting, and IBM. With over 20 years in technology, he understands the technology challenges faced by business owners.

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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 4.0 out of 5 stars  3 reviews
5.0 out of 5 stars Great Book Sept. 6 2013
By Shaughn Cannon - Published on Amazon.com
Format:Kindle Edition
I read this book first at my local library and then added it to my "to buy" list here on Amazon. I'm taking computer repair and networking at my local community college and plan to start my own computer repair business soon. This was my first book on the subject and it included a cd with copies of the forms the author uses in their own repair business.

They tell you the best way they found to do things and I really enjoyed it. Yes it may be for a novice as some wrote on here but its still a good read. I picked up a few tips on some things myself.
5.0 out of 5 stars Great source of information Aug. 26 2012
By Erika Peterson - Published on Amazon.com
Format:Paperback|Verified Purchase
I took a bit of a gamble when purchasing this book because it had no reviews yet. Most of my purchases on Amazon are based on reviews, but after reading the table of contents and the first few pages, it seemed like a definite buy - and I am very glad I purchased it! There is some very good information in this book! It contains pretty much everything you need to know about starting a computer repair business - advertising, customer service, software you should own, extra sources of income and expanding your business. The authors have many years of experience in IT and also in running their own computer repair business. They share their successes and failures and what they have learned along the way. I don't remember seeing this in the description, but included is a CD-ROM, containing checklists for tune-ups and repairs and sample agreements, which can be modified to suit your own business, and more.

I don't have anything negative to say about this book. It is well written and contains very useful information. I am very happy with my purchase!
4 of 8 people found the following review helpful
2.0 out of 5 stars Likely a wealth of information for a complete novice Oct. 31 2012
By The_Grinch - Published on Amazon.com
Format:Paperback|Verified Purchase
Owning a 12 million dollar tech repair and I/T services company myself, I am always looking to find better ways to grow our company, and enjoy taking perspectives from other successful companies in the US and worldwide. I understand what it takes to be successful in this flooded industry and how to make a business like this profitable.

This book is not for anyone remotely seasoned in the industry, and literally is a guidebook for bringing in novice and inexperienced business into an already heavily flooded industry.

If you have been even a novice technician, there is a good chance that you could have written this book yourself.

We run a 10 particle per cubic meter clean-room for data recovery, and I scoffed at the promotion of freezing a hard drive to attempt to recover data off of it. Instead of the author recommending a systematic check of the torque settings on all the drive screws to ensure they're around 5-8.5 in/lbs, or any other legitimate advice, which likely won't destroy the drive and works a good 8 times out of 10, he recommends freezing the drive.

Even in his home state of Arizona, at 20% relative humidity, when you expose that drive to regular air, water vapor will condense on those drive platters. This is not a good thing. About 20% of the revenue our company earns on the data recovery side are from when customers try "clever" ideas like this. One came in after smacking his drive with a mallet because a youtube video said to... I digress. The people who do these things are novices, not professionals in the industry.

I will lend one valuable piece of advice, one that helped my company break into data recovery, and I will give it for free. Purchase r-studio. It's a wonderful recovery software that can be used in any situation that a drive can be read by the heads, even if the partitions or data is corrupted. Can even recover securely deleted files at times. Also, create a partnership with a local data recovery specialist. Often, they'll simply give you 10-20% of the ticket price, and you can negotiate a private label service, where your customers see your brand, and the partnered specialist does the work for the majority of the ticket. Don't f*** people over with awful pretend recovery services; data is priceless.

If you're going to do this... (please don't) pack the ziplock full of silica gel beads to keep moisture away and relative humidity at a lower temperature down.

Preposterous that I paid $10 for this book. (kindle)

If you're looking to flood my industry, and be the reason people fear I/T and technicians, this is the book for you.

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