This title is a substantial revision of one of the leading textbooks designed for the statistical quality control course taught in departments of industrial engineering, operations research and statistics . While maintaining its already successful writing style and pedagogy, this title has also incorporated key organizational changes in order to reflect recent trends in the field. The text features large quantity of examples and student problems and a strong introduction to the proper use and misuse of control charts. In this edition several chapters were streamlined, and consolidations and profitability were brought forward in the text. There is new material on experimental design, a reduced emphasis on acceptance sampling, and enhanced attention to the managerial and organizational aspects of quality control. Free SPC expert software is packaged with the text for use as a statistical and graphical tool. Text plus 3.5" diskette.