I am very happy with this machine, it is easy to use, the latch for the coffee cup is very easy having a flip holder (most I have used you have to slide and they break) the water doesn't take long to heat and it doesn't take very long to froth your milk ( I don't use the black rubber frother the machine comes with... you don't need it, milk froths easily. You don't have to worry about presets for amount of coffee as you manually turn off when you have the amount you want, we really like this feature.. sometimes we like stronger and sometimes weaker, everyone gets what they like (other machines control this with a one or two presets). The water catcher at the bottom is nice too! holds a descent amount and is easy to empty...(others have big shallow containers and are awkward to get to the sink) All and all it has been an awesome machine and I would purchase this again. Price is absolutely right too!