- Paperback: 288 pages
- Publisher: Atlantic Publishing Group Inc. (Jan 12 2006)
- Language: English
- ISBN-10: 0910627525
- ISBN-13: 978-0910627528
- Product Dimensions: 22.9 x 15.4 x 1.8 cm
- Shipping Weight: 23 g
- Amazon Bestsellers Rank: #1,022,255 in Books (See Top 100 in Books)
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Product Details |
Product Description
Product Description
Many stores and service businesses offer the same products at similar prices, so why do some succeed and others fail? Superior customer service is the answer. In today's competitive environment, customers can check the price of an item in seconds on the Internet, and place an order for the lowest price. There has to be a reason to come back to your establishment - unique customer service is the key. This new book details how to care for customers and how to make superior service happen, and keep customers coming back to your store or Web site. You will learn practical and innovative tips and tricks that are easy to implement and can be applied immediately. This book is a ready-made, in-house training workshop and step-by-step manual for creating superior customer service. Learn from successful companies what works and what doesn't to help keep customers racing back to your business.
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Customer Reviews
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
4.6 out of 5 stars (9 customer reviews)
3 of 4 people found the following review helpful
5.0 out of 5 stars
An Essential Read for Business Owners, Nov 1 2006
By G. Ochs - Published on Amazon.com
This review is from: Superior Customer Service: How to Keep Customers Racing Back To Your Business--Time Tested Examples From Leading Companies (Paperback)
Author Dan Blacharski has done it well. He's written a book about one facet of business that has not been dealt with much recently, despite its critical importance to business success. Blacharski discusses all aspects of customer service for both web-based and conventional businesses, and he defines guidelines for establishing a business whose employees have the "customer service mindset" that, undoubtedly, leads to increased sales and profitability.This book is chock full of advice and specific steps and procedures to follow to create a customer service-oriented environment that will set a business apart from the competition. It is an excellent treatment of the subject and will be invaluable to business owners, customer service managers and personnel, and sales personnel.
When you pick up this book, jump right to "The Ten Commandments of Customer Service for Managers" and "The Ten Commandments of Customer Service for Employees" (pages 252-254), read them, and then start at the beginning.
1.0 out of 5 stars
Bogus Book Reviews Exposed, Nov 15 2011
By texasaggie "texasaggie" - Published on Amazon.com
This review is from: Superior Customer Service: How to Keep Customers Racing Back To Your Business--Time Tested Examples From Leading Companies (Paperback)
I have not and will not read this book b/c of all the bogus book reviews. Please notice how every 5- Star review shares the same pattern: time frame when written (August - December 2006), the author's other book reviews were also written in the same time frame, every reviewer appears to read the same books (including those unrelated to customer service), etc.I am very disappointed Amazon does not have more safeguards to prevent deceptive practices like this from occuring. What really makes me mad is how many books I've purchased in the past that received glowing reviews, but were absolutely terrible. Now I make it a point to do more research before purchasing any book or product. Buyer Beware!!!
2 of 4 people found the following review helpful
5.0 out of 5 stars
The title to have for improved customer service, Oct 2 2006
By Rebecca Lanham - Published on Amazon.com
This review is from: Superior Customer Service: How to Keep Customers Racing Back To Your Business--Time Tested Examples From Leading Companies (Paperback)
If you are looking for tips on how to keep customers once they have walked through your door (or wandered onto your website), this book may be just the thing you are looking for. This nicely done, 280+ page book has very short, easy to digest sections within each chapter. Whether you are looking for the customer service "Golden Rule" or looking to keep your website user-friendly, you will find how to do that in this selection.In addition to a very extensive table of contents, this book has several numbered and bulleted lists that are wonderful resources for business owners. If a question arises about customer service, it is simple to find the answer! From questions to ask on an online survey to hints on how to motivate your staff, these lists are easy to read and understand - therefore they will be much easier to implement!
This title would be appropriate on any business owners' shelf - whether being utilized for a storefront or an online business.
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