Supervision in the Hospitality Industry, Study Guide: Applied Human Resources [Paperback]

Jack E. Miller (Author), John R. Walker (Author), Karen E. Drummond (Author)

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Product Details

Paperback: 144 pages
Publisher: Wiley; 5 edition (Sep 7 2006)
Language: English
ISBN-10: 0470099089
ISBN-13: 978-0470099087
Product Dimensions: 27.2 x 21.1 x 1.3 cm
Shipping Weight: 340 g
Amazon Bestsellers Rank: #899,723 in Books (See Top 100 in Books)

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Product Description

This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.