- Hardcover: 254 pages
- Publisher: Wiley (Sep 16 2008)
- Language: English
- ISBN-10: 0470283831
- ISBN-13: 978-0470283837
- Product Dimensions: 23.1 x 15.7 x 2.8 cm
- Shipping Weight: 454 g
- Average Customer Review: 4.7 out of 5 stars See all reviews (3 customer reviews)
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Amazon Bestsellers Rank:
#49,970 in Books (See Top 100 in Books)
- #35 in Books > Nonfiction > Transportation > Railroads
- #89 in Books > Professional & Technical > Business Management > Management & Leadership > Systems & Planning
- #90 in Books > Business & Investing > Management & Leadership > Systems & Planning
- See Complete Table of Contents
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Product Details |
Product Description
Product Description
SwitchPoints is the inspiring story of how Canadian National Railway (CN) advanced from good to great in a few short years–becoming North America's top-performing railroad and a favorite with of corporate customers and investors. In it, the authors reveal how company-wide culture change propelled this aging transportation giant to become the profitable powerhouse it is today. Rich with insights and anecdotes, SwitchPoints offers lessons that can be applied to any organization seeking to improve the bottom line by improving their culture.
From the Inside Flap
On a railroad, there are many decision points where trains are switched from one track to another to ensure they take the best route. These are switchpoints. Like a train in motion, corporate culturesencounter many switchpoints along the way—points where executive decisions create watershed change and define the organization's future route.
SwitchPoints is the inspiring story of how Canadian National Railway (CN) advanced from good to great in a few short years, becoming North America'stop-performing railroad—a favorite with bothcorporate customers and investors. Decisions by CN's leaders at critical switchpoints were key, as was the commitment of CN's dynamic CEO inleading the change.
In SwitchPoints, the authors share how company-wide culture change propelled this aging transportation giant to become the profitable powerhouse it is today. Rich with anecdotes, SwitchPoints offers lessons learned and demonstrates the powerful behavioral tools used to change the culture to drive outstanding results in any organization.
The authors—two CN executives and two consultantsfrom the Continuous Learning Group (CLG)—describe their firsthand experiences of applyingbehavioral science to change CN's culture. Theyalso share how they clarified CN's vision, selectedcritical switchpoints, employed managementtools for change, assessed their impact onprofitability, and "spiked the switches" to sustain the new culture.
The leadership practices presented here are directly applicable to any business. Even if your enterprise is non-industrial, or your company's culture is very different from CN's, what worked for CN will work for you, too—because behavioral tools apply to all people in any culture, country, language, or industry worldwide. The methods in SwitchPoints apply to any organization and will help enlighten leadership that seeks to improve the bottom line by improving culture.
Discover more at www.switchpointsbook.com.
Inside This Book
(Learn More)
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Most helpful customer reviews
1 of 1 people found the following review helpful:
5.0 out of 5 stars
Nice, simple and with enough detail to learn from the book and want more...,
By
This review is from: SwitchPoints: Culture Change on the Fast Track to Business Success (Hardcover)
Switchpoints is a clear example on how a culture could be changed and how you could apply the tools and methodology described to other organizations and cultures. Clear examples with good level of detail about the "tools" used for doing so. Its reading is simple to understand and very well structured... I look forward opportunities to learn more and apply the techniques and methodology described throughout the book. It is very nice to read!
1 of 1 people found the following review helpful:
5.0 out of 5 stars
A Point of Leverage,
By
This review is from: SwitchPoints: Culture Change on the Fast Track to Business Success (Hardcover)
To me the ABC's seemed intuitively obvious. The challenge, and I expect the fun,was the buy-in and implementation. The only other company where I have seen this done successfully was Koch Industries where the organization was immersed in Market Based Management (MBM). It takes a combination of focus, determination, and patience, assuming of course that the buyin has taken place.
4.0 out of 5 stars
How to change culture,
By
This review is from: SwitchPoints: Culture Change on the Fast Track to Business Success (Hardcover)
Very good read on how a company used tools/methods to execute a cultural change. It is easy to identify what needs to change in companies, the challenge is executing change. SwithPoints shows how to change behaviors, which changed the culture.
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