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Review
Einstein once wrote, "Without changing our pattern of thought, we will not be able to solve the problems we created with our current patterns of thought." Jamshid develops a pattern of thought that will yield solutions to those problems.-Russell Ackoff, Professor Emeritus, The Wharton School, University of Pennsylvania
Gharajedaghi challenged us to think backwards from an ideal competitive position instead of forwards from our existing position with all its constraints. The result was bolder thinking about change. Jamshid forces a realistic assessment of a company's strengths and weaknesses, an idealistic view of what it could be, and creates the path from point A to point B.-Bill Tiefel, President, Marriott Lodging
Gharajedaghi was perfect! He had passion and brilliance. He could challenge our traditional thinking and make us see our actions and opportunities from a different perspective.-William G. Poist, President and CEO, Commonwealth Energy System
"This volume on business management explores the development of complex systems and advocates for iterative design principles as a foundational philosophy for dealing with complex, chaotic systems. The volume discusses system theory and changes to traditional paradigms in light of emerging technologies and business methodologies and explores case studies from industry leaders that showcase these systems philosophies."--SciTech Book News
Book Description
In a global market economy, a viable business cannot be locked into a single form or function anymore. Rather, success is contingent upon a self-renewing capacity to spontaneously create structures, functions, and processes responsive to a fluctuating business landscape. Now in its third edition, Systems Thinking synthesizes systems theory and interactive design, providing an operational methodology for defining problems and designing solutions in an environment increasingly characterized by chaos and complexity.
The current edition has been updated to include all new chapters on self-organizing systems, Holistic, Operational, and Design thinking. Gharajedaghi covers recent crises in financial systems and job markets, the housing bubble, and environment, assessing their impact on systems thinking. A companion website to accompany the book is available at www.interactdesign.com.
- Four NEW chapters on self-organizing systems, holistic thinking, operational thinking, and design thinking
- Covers the recent crises in financial systems and job markets globally, the housing bubble, and the environment, assessing their impact on systems thinking
- Companion website to accompany the book is available at interactdesign.com
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Most helpful customer reviews
2 of 3 people found the following review helpful
1.0 out of 5 stars
Incoherent jargon that doesn't make a point,
By Keith Bycholski (Delray Beach, FL United States) - See all my reviews
This review is from: Systems Thinking: Managing Chaos and Complexity: A Platform for Designing Business Architecture (Paperback)
I felt obligated to write a review after seeing that all of the other reviews were 5 stars. I found this book to be endless jargon that never seemed to make a point. The reason that I bought the book was that I thought it may offer some insight into business systems architecture that went beyond the standards. What I found was a low level philosophical discussion of things like "beauty" and "power". There is little about system design, this book is mostly about organization structure and corporate politics, and it is a poor discussion at that. What is also misleading is the use of the terms "Chaos" and "Complexity" in the title. My interpretation of these words was that it linked business systems architecture to the field of Chaos Theory. I found nothing in the book that did this. I would recommend that the scientific minded individual avoid this book, however, if loosely worded business management reading is your style, you may like it.
3 of 3 people found the following review helpful
5.0 out of 5 stars
A "Grand Unified Theory" of Management Practice?,
By A Customer
This review is from: Systems Thinking: Managing Chaos and Complexity: A Platform for Designing Business Architecture (Paperback)
I have been an incurable "process geek" since first reading Hammer and Champy's "Reengineering the Corporation" about a decade ago. However, despite practicing reengineering and process management since then, it has always felt like something was missing. Other popular business books have filled in some of the missing puzzle pieces but the picture has not been complete. Jamshid Gharajedaghi's "Systems Thinking" brings it all together in a coherent whole. It's as close as I've come to a "Grand Unified Theory" of management practice. Gharajedaghi's book is paradoxical. It is in some ways a difficult read, being at times quite theoretical and always intellectually stimulating. Like many other readers have reported, I had to read the book several times to really understand it (I've read it five times over the past six months). On the other hand, the material is extremely logical, well laid out, and quite common sense. At one level it is almost depressing as it lays out the challenges of dealing with highly complex and even messy sociocultural systems. Yet, it presents a straightforward methodology for systems design, analysis and improvement that can seemingly be used for any sort of organization. The book has all the rigor a scientific and analytical person would insist upon; but, it presents the purposeful and sociocultural organization in such a holistic way that I'm sure most philosophers, psychologists and sociologists would be nodding their heads in approval throughout the journey. I'm sure Jamshid would not view these as paradoxes at all. I'm sure he'd view all of these apparently opposing tendencies as "two sides of the same coin." Since reading the book, I've had a chance to begin applying the principles to two design efforts. Understanding systems has helped immensely, and I have just barely dipped my toes into these waters. I won't forget the process management tools. Not at all. As it turns out, however, process management is, as Gharajedaghi might say, "necessary but not sufficient" for business success. For those interested in putting their management tools together in one extremely useful took kit, "Systems Thinking" is a great albeit challenging next step. I've recommended it to many, and I recommend it to you.
5.0 out of 5 stars
Packs a punch,
By
This review is from: Systems Thinking: Managing Chaos and Complexity: A Platform for Designing Business Architecture (Paperback)
This is a great overview of advances in business design since the inception of systems thinking. If you want to know where competitive advantage lies in the current business world, then this is the place to start. The book is densely written, every paragraph packing a punch,the information flowing like water from a firehose - hence the re-readability of this text.Possibly the best book on business I've yet read.
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