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Product Description
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"Talk Less, Say More has become an integral part of our sales training program. In today's manufacturing environment, our sales engineers must be able to quickly gain mind share of our customers, deliver the appropriate messages, and win new business. Talk Less, Say More provides the communication tools critical for success."
—Dana Fritz, Manager, Global Sales Training Rockwell Automation
—Dana Fritz, Manager, Global Sales Training Rockwell Automation
"Talk Less, Say More is the answer to become an effective communicator. Connie's principles can be employed immediately to improve both your personal and business interactions."
—Terry Bauer, Corporate Director of Sales Execution Reinhart FoodService
Product Description
Talk Less, Say More is a revolutionary guide to 21st century communication skills to help you be more influential and make things happen in our distracted, attention-deficit world. It's loaded with specific tips and takeaways to ensure that you're fully heard, clearly understood, and trigger positive responses in any business or social situation.
It's the first book to deliver a proven method to master the core leadership skill of influence. Talk Less, Say More lays out a powerful 3-step method called Connect, Convey, Convince (R) and guides you in how to use these habits to be more influential. This succinct book solves your modern communication issues in today's demanding, distracted world at a time when interaction skills are plummeting.
Communication is the single greatest challenge in business today. It takes just 3 habits to conquer it. Talk Less, Say More will help you achieve more with less. Less wordiness. Less tune-out. Less frustration. You'll gain more time. More positive outcomes. More rewarding relationships.
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Most helpful customer reviews
4.0 out of 5 stars
The Fast and Fair Lowdown To See If This Book Is Worth Buying For You,
By Glenn Simon Inc "Writer of Edmonton Real Esta... (Edmonton, Alberta / Tochigi, Japan) - See all my reviews (TOP 500 REVIEWER)
This review is from: Talk Less, Say More: Three Habits to Influence Others and Make Things Happen (Hardcover)
I listened to this book as an audio version. It was short and sweet and wrapped up in 3hrs time. The paper copy is only 176 pages, so either way you can blaze through it quickly. If you're expecting a new way to communicate, you won't find it here. Humans are constantly developing new technological methods to aid communication, but there still remains a divide between what we say and what is understood.If you already 'know' all the techniques in this book, chances are you are not applying them consistently or correctly - otherwise why would you be looking for a 'better way' to communicate? What you'll find in this book are the author's 3 Key Points: Connect, Convey and Convince. As well as some nice anecdotes along the way. This book serves as a succinct refresher as to which skills to employ for maximum results when seeking to make your point in a fast paced business world. I took several notes employing them in both my work and personal interactions for the week. I was impressed at how effective they were. You'll absolutely be able to pluck out a couple of nuggets and apply them immediately to warrant the investment of buying this book. If you are looking for a book that expands upon different methods of communication in and out of the workplace, you may also like "Just Listen" by Mark Goulston or "Crucial Conversations" by Kerry Patterson. Quick answer - Should you buy this book? Yes.
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Most Helpful Customer Reviews on Amazon.com (beta) Amazon.com:
4.7 out of 5 stars (25 customer reviews) 133 of 140 people found the following review helpful
2.0 out of 5 stars
Says a bunch of obvious stuff in superficial ways,
By Brian Sharp - Published on Amazon.com
Amazon Verified Purchase(What's this?)
I do not think there are many people that will find this book useful. Most people will be in one of two camps:1.) If you think about communication at all, probably nothing in this book will be new to you. 2.) If the information in this book *is* news to you, then its style will not be helpful to you. The book is intentionally short and takes a very imperative tone. I read the whole thing in under 30 minutes. The problem is, with nuanced topics like communication, when you distill them down that far, you end up with recommendations like - I am not making these up, they are taken directly from the book: "Be tolerant of different viewpoints" "Contain the outbursts" "Show respect" Those are particularly egregious examples, but my point remains, as I read this book every page just felt blindingly obvious. That would be fine, if the book were evocative and resonated. Plenty of books in this genre tell us what we already know but do so in an emotional way so that it really sticks, or speaks to us anew. Patrick Lencioni's "Five Dysfunctions of a Team" is a great example - the whole book is an evocative 'fable', a story, with well-developed characters that bring his points to life. By contrast, Talk Less, Say More distills even the stories down. Here's an example, verbatim: "Sharon learned the hard way that firing off an e-mail was not the right way to thank the vice president who interviewed her. The vice president chose another equally qualified applicant, in part because the other applicant took the time to send a handwritten thank-you note. Sharon lost the job by not noticing that the vice president valued a personal approach. If she'd scanned his desk during the interview, she would have noticed many handwritten notes." That's not evocative at all. All of the stories are just like that - very matter-of-fact with no interesting characters or anything memorable. There's nothing emotional to any of them. In fact, I found nothing emotionally compelling about the entire book, and that's why I say that if this information *is* new to you, I doubt you'll be able to meaningfully use it. Dieken provides checklists at the end of each section for what points you should work on, but if you have the self-awareness to fill out those checklists, then by definition you don't need them. I'm sure when Ms. Dieken works personally with clients, they benefit immensely because she's able to observe them and give personalized feedback, but the value isn't just in the words she's saying but her demeanor, her engagement, her personal connection: all the things she talks dispassionately about in this book. Some people might find this an entertaining read, but it's hard to imagine anyone reading this book and actually using it to become a better communicator. 37 of 40 people found the following review helpful
5.0 out of 5 stars
NOT the Same Old Stuff - Totally Changed How I Handle a Jerk,
By A.J. Anderson - Published on Amazon.com
Amazon Verified Purchase(What's this?)
This review is from: Talk Less, Say More: Three Habits to Influence Others and Make Things Happen (Hardcover)
I can't believe the difference this book is making in my life. It's NOT the same old, same old and it really resonates with me. For example, it's given me much more IMPACT with someone who's very egotistical and acts like he's more important than everyone else.Here are some specific things I learned from reading Talk Less, Say More: - How to "Frontload" to get his attention so he feels good at the beginning of our conversations and doesn't automatically cut me off or talk over me. - How to "Stay in His Moment" to prevent him from dismissing my ideas or going off half-cocked like he normally does. - How to apply "Goldilocks Candor" so I don't over-share or under-share and give him more ammunition to try to cut me down or use my words against me. - How to alter my facial expressions and "Adjust my Energy" so that he'll reciprocate and be more positive. - How to "Sound Decisive" and stop tagging my sentences which was undermining my ideas and causing me to sound like I needed his validation which I don't. If you have a difficult person in your life, this book can totally change how that person treats you because you learn how to gain their attention, get to your point and get them on board. It's an easy read because it's not full of fillers like other books. Every page contains insights and tips to help you communicate much more effectively and gain anyone's respect. I really like the writer's style because it doesn't waste my time. It even tells you exactly what page to turn to to solve specific communication problems you may be having, which I think is INGENIOUS. I refer to it frequently. I can't recommend this book highly enough. 8 of 8 people found the following review helpful
5.0 out of 5 stars
Read Less, Learn More,
By M. Kraft "TalkingMan" - Published on Amazon.com
This review is from: Talk Less, Say More: Three Habits to Influence Others and Make Things Happen (Hardcover)
Talk Less, Say More gives valuable, real-world communications advice from a true communicator. I found this book to live up to its title, as it gets to the point clearly and quickly. If you have any contact with the public, or even with co-workers and clients, this will definitely help you get your points across with more impact.MK |
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