Taming the Beast: Getting Violence out of the Workplace shatters the stereotype of what kind of worker suffers from post traumatic stress due to workplace violence. Nurses, teachers, retail sales clerks, flight attendants and corporate managers suffer the same symptoms as soldiers, police officers and security guards in the wake of verbal abuse, harassment or assault in the workplace. Using real stories and providing in-depth analysis of the problem in health care, education, human services, banking and retail and our largest corporations, Frema Engel shows how this problem affects hundreds of thousands of unlikely victims. She documents how a shooting rampage or other extreme incident originates in complacency about seemingly minor incidents. Taming the Beast is a practical introduction to workplace trauma for employees who want to understand how to cope with these incidents and for management who want guidance on how to respond and implement measures that will help prevent a recurrence.