Now in an updated second edition, The Angry Smile: The Psychology of Passive-Aggressive Behavior in Families, Schools, and Workplaces is a straightforward, psychological assessment of passive-aggressive behavior and how best to deal with it. Passive-aggressive behavior comes from underlying anger that the passive-aggressive individual cannot or will not express in a healthy way, and so it is expressed as a subtle assault of a thousand cuts - from ignoring or "forgetting" requests to intentionally doing unacceptable work to self-destructive behavior. Outraged reactions to passive-aggressive behavior (throwing a tantrum) emotionally rewards the passive-aggressive individual; The Angry Smile instead teaches ways to calmly defuse potential problems before they start by setting pinpoint clear guidelines, as well as the skill of benign confrontation. A useful reference tool for psychologists and counselors, and an absolute "must-have" for teachers, parents, or anyone with a managerial or supervisory position job. "Counter-aggressive behaviors are the common cold of the anger world. They occur when a nonaggressive person interacts with other people who are aggressive or hostile and, in a sense, 'catches' their anger, as they would an airborne disease. By acting on counter-aggressive feelings, the normally 'healthy' person mirrors the behaviors of the person who had the original anger bug. Both end up behaving badly."