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The Book of Business Awesome / The Book of Business UnAwesome Hardcover – Aug 7 2012

4.7 out of 5 stars 3 customer reviews

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Product Details

  • Hardcover: 272 pages
  • Publisher: Wiley (Aug. 7 2012)
  • Language: English
  • ISBN-10: 1118315227
  • ISBN-13: 978-1118315224
  • Product Dimensions: 16 x 2.4 x 23.6 cm
  • Shipping Weight: 454 g
  • Average Customer Review: 4.7 out of 5 stars 3 customer reviews
  • Amazon Bestsellers Rank: #33,228 in Books (See Top 100 in Books)
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Product Description

From the Back Cover

Awesome To-do List

  • Hire awesome people at every level of your business
  • Listen to your customers
  • Create amazing content that goes viral
  • Reach the Third Circle
  • Own up to mistakes and continue on being awesome

Being an awesome business requires dedication from every corner of your company, from HR to PR, to customer service and marketing. Whether you're building brand awareness, improving customer service, or filling a position, your employees and customers communicate who your brand is to the whole world. The Book of Business Awesome includes case studies of successful businesses that gained exposure through being awesome and effective. Discover how you can use social media to recast a mistake into a golden moment for your organization. Learn how to re-recruit your employees, recourt your customers, and spice up an old brand.

Wield these awesomely effective tools, and ensure that your business remains awesome.

UnAwesome To-do List

  • Set massive budget for that unawesome billboard ad (don't forget QR code!)
  • Ignore your customers when they reach out to you
  • Also, layoff customer service department
  • Don't forget to add pop-ups to the website! Definitely need animation, with music, something loud

In all seriousness, the marketing industry is full of amazing and powerful tools that can spell disaster for your brand if you don't use them carefully. The Book of Business UnAwesome recounts many cautionary tales of companies that did it all wrong. Learn from other businesses' mistakes, like viral marketing gone wrong, social media done unsocially, and just hiring the wrong people, for the wrong job, at the wrong time. The cost of being unawesome to your employees and customers is much more than ever before.

About the Author

SCOTT STRATTEN is the President of, a company that combines efforts in viral, social, and authentic marketing. He has guided companies such as PepsiCo, Adobe, Red Cross, and Saks Fifth Avenue through the viral/social media and relationship marketing landscape. Scott was named one of the top five social media influencers in the world on He has appeared on and, and in the Wall Street Journal, USA Today, and Fast Company. He speaks globally on how businesses can engage better (or at all!) with their current and potential customer base using social media, viral marketing—and just plain old engaging conversation.
Scott travels around the world sharing with audiences the "what not to do in business" stories we all can't get enough of. Lucky for Scott, there is never a shortage of material to draw from. He believes that 85 percent of people in the world are morons (not you, if you buy this book).

Customer Reviews

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Top Customer Reviews

Format: Hardcover Verified Purchase
The book of business Awesome is very well written and helpful. Unawesome has its points but if you are looking for motivation and positive vibes the book of Awesome will surly meet your desire.
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Format: Hardcover Verified Purchase
If you own a buisness or want to learn how to better the company you work for this is a amazing good

Very Clever and fun too read
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Format: Hardcover Verified Purchase
Great Canadian author. Inspiring
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Most Helpful Customer Reviews on (beta) HASH(0xa090bb04) out of 5 stars 51 reviews
11 of 11 people found the following review helpful
HASH(0xa08c12a0) out of 5 stars "It was the best of times, it was the worst of times..." Aug. 18 2012
By Mr Michael D Falconer - Published on
Format: Hardcover Verified Purchase
Scott Stratten's excellent new book is actually two books, printed back-to-back under the same cover. "The Book of Business Awesome," as its name suggests, is a collection of examples, ideas and concepts on how businesses can deliver extraordinary customer service through actually communicating and connecting with their customers. The flip side, "The Book of Business Unawesome," shows the price of not communicating, not thinking, and not caring about your customers.

As you might expect, social media plays a large role in both the positive examples and the negative examples of this book, but it is not a book about social media per say. Those looking for a nuts and bolts how to I do X, Y, and Z on Twitter, Facebook or practically any another sphere of social media would be better served by Arnie Kuenn's excellent: Accelerate! that I reviewed this time last year. "The Book of Business Awesome," however, is more of a call to arms for brands and companies to be something other than normal - particularly because normal can be so crappy - and to go out of their way for their customer.

To be funny.

To be honest.

To be human.

And to apologize because they genuinely regret a mistake, or bad customer experience, not because they got caught or called on it.

Really, this book is about culture and people. The stories that are replayed in both their awesomeness and unawesomeness throughout give a window into the soul of the featured companies. It shows ordinary front line employees doing extraordinary things and those extraordinary things having an impact far beyond the normal, or even intended, business interaction. As Scott states on numerous occasions: social media doesn't fix anything - it just makes things louder. If you don't give a damn about customers when you transact with them - this will be heard loud and clear online and will also come across in your social media interactions.

Filled with links to additional content and even the odd QR code (I'd actually would have liked to see more QR codes, the link typing thing got old after a while) the Book of Business Awesome also has an excellent couple of chapters on public speaking and panel discussions. As a side note, if you ever get a chance to see Scott speak at a conference, or on his book tour, do so - for the rest of us there is YouTube!

Not as funny as Scott's in-person presentations, The Book of Business Awesome is, however, just as passionate and quite amusing. And this is actually a very minor quibble consider that many business books are about as entertaining as a tax audit. It also probably says more about Scott's skills as a public speaker than any lack of skill as a writer.

The Book of Business Awesome is nothing short of bible for customer service in the Social Media age.
7 of 7 people found the following review helpful
HASH(0xa08b3384) out of 5 stars One of the better social media business books out there - fun and well written Sept. 4 2012
By Joel Avrunin - Published on
Format: Hardcover Vine Customer Review of Free Product
As my shelf gets weighed down with business books I have read in the past few years, they all start to sound very similar after awhile. The same anecdotes, similar presentation, even similar book length. Social Media engagement is critical to almost any business today, and that fact has driven the business publishing community to put out more books geared towards this message. I was pleasantly surprised by Scott Stratten's approach to the material for a few reasons. First, you can't get past his "awesome" presentation. The front of the book is the book of "Business Awesome", or companies doing the right thing. The cover is white and shows a ladybug. Flip the book over and the back is "Business Unawesome", with a dirty looking cover and a smashed ladybug. The organization of the book follows - good stories one way, bad stories the other.

I like to think of myself as Awesome, so I started with that side. Most business books suffer from word-glut - the author has a few short messages he tells with too many words. Stratten is succinct with his narrative and well organized. Each chapter is only a few pages long - it tells a point and then moves on. From how to recover from a social media gaffe (The Red Cross is "gettngslizzerd") to rebranding an old product like Old Spice, Stratten hits many points in the market quite well. His "Thirty Tips for Speakers" covers the critical points of a shelf full of public speaking tomes in a single succinct chapter that summarizes about all of the wisdom you need to stand in front of a crowd.

Business "unawesome" covers the others side - social media gaffes that are not well handled, how we misuse Facebook, when not to use a QR code (like on a highway billboard!), and other stories of people who have single handedly killed their brand or just their own careers/reputation.

I have gotten cynical with my reviews of business books - too much repetition and too little original thought. Stratten was a refreshing read. Sure I read some stories I knew from before, but the presentation was fresh, original, and best of all, quotable. I am giving a social media talk in a few weeks and intend to use some of his examples. Thanks to the organization and straightforward style he uses, that will be no problem.

I recommend this book and Stratten's approach to any business person looking to make himself more "awesome".
3 of 3 people found the following review helpful
HASH(0xa08b3630) out of 5 stars Awesome/Unawesome Oct. 8 2012
By Debra - Published on
Format: Hardcover Vine Customer Review of Free Product
Another reviewer said that the examples were obvious but I don't think that's a great criticism because that's really the nature of examples. The value is that I would never go research Company A to find out what awesome and unawesome things they've done. So the examples are obvious because he did the work for you, and I thought they were thought provoking.

Having said that, yes it's obviously bad to swear at your customers, but I have to admit that if you're running a business it is really easy to forget the other perspective. Recently I had an extremely negative customer service experience through a new supplier I was trying out for my business, and it left me running back to the company that packs lollipops with every order and who calls me if something is wrong. Obviously one company is awesome and the other isn't, but would I have applied that to my own business without someone stopping me and encouraging me to think about it? Probably not. If we naturally did that then every company would have great customer service.

So the value in the book for me was that it has some memorable examples that make you think about your customers' experiences. Stratten is very witty and it's a quick and interesting read. I also have to give props for the design. The lady bug is brilliant.

Having said that, the QR codes irritated me at the end of each chapter. I would have preferred a thicker book (it is pretty small). I'm not a fan of books making you go get your smart phone to read more - it's too cumbersome (which is ironic - he talks about making it easy for the customer).

I also thought social media was overemphasized. He does talk about it as a tool in a tool box and tries to keep it in context, but you can tell he's good at it and loves it. I tolerate facebook for my small business, but I'm not really witty or entertaining and I have other things I'd rather be doing. Companies need to have a social media presence but I have to disagree about its role. A lot of people still aren't on Facebook or Twitter or anything else. It's amazing how many of my clients ignore social media completely.

So overall it's definitely worth reading, but it isn't *the* book on business. It is quick and light, but does have some nuggets of wisdom worth thinking about.
2 of 2 people found the following review helpful
HASH(0xa08b3a38) out of 5 stars An awesome example of business activates and how to get en more awesome Sept. 27 2012
By Scott Sylvan Bell - Published on
Format: Hardcover Vine Customer Review of Free Product
There are plenty of great things about most businesses, but where they lack is in the area of social media. This book was written in a cool way in that you can start with the pessimist or optimistic side depending upon what your thoughts are.

The optimistic side of business awesome starts with all of the cool ways that your business can use social media to gain better results by listening to your clients and the people that you serve. There is a segment of society that uses Facebook, twitter and other services to announce to their tribe their thoughts and beliefs to their friends and fans. When you do good the friends and followers hear about it and your company looks like the hero that it is.

The pessimistic or the unawaesome side of the book explains social media gone wrong and what not to do to the people who use your services. There are also a couple of examples of how not to run social media campaigns with a few ways to fix screw ups that happen. The Red Cross had an example where someone was on their twitter feed and tweeted an inappropriate message for the image of the company, they took it in stride and fixed the issue.

While most of this book examines how social media can be used to communicate better it also goes to show that good old fashioned customer service is what will get you to win every time.

There is plenty to learn from the book with good examples of what to do, not to do and possible fixes if you get yourself in trouble. The book is a fast read and is easy to follow.
3 of 3 people found the following review helpful
HASH(0xa08b4edc) out of 5 stars As always, awesome! Aug. 31 2012
By G. White - Published on
Format: Hardcover Verified Purchase
As always Scott's writing is awesome. The two sides of the book created interest when I was reading it in public the other day. It was great to introduce Scott's work to this community that is coming late to the social media party.