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The Civility Solution: What to Do When People Are Rude Hardcover – Jun 10 2008


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Product Details

  • Hardcover: 192 pages
  • Publisher: St. Martin's Press (June 10 2008)
  • Language: English
  • ISBN-10: 0312368496
  • ISBN-13: 978-0312368494
  • Product Dimensions: 14.4 x 1.9 x 17.7 cm
  • Shipping Weight: 249 g
  • Average Customer Review: 3.6 out of 5 stars  See all reviews (5 customer reviews)
  • Amazon Bestsellers Rank: #615,083 in Books (See Top 100 in Books)

Product Description

Review

“It is an honor to recommend this fabulous book! P.M. Forni’s thoughtful discussion of the importance of civility in today’s hectic world will surely help readers find viable solutions for dealing with a variety of rude situations.”—Peggy Post, director of the Emily Post Institute and author of Emily Post Etiquette, 17th Edition

“Pier M. Forni will be remembered as one of the greatest generals in our nation's struggle for civility.”—Smithsonian Magazine

About the Author

DR. P.M. FORNI is an award-winning professor of Italian Literature at Johns Hopkins University. In 2000 he founded The Civility Initiative at Johns Hopkins and over the years has continued to teach courses on the theory and history of manners. His book Choosing Civility (2002) has sold more than 100,000 copies. Reports on his work have appeared on The New York Times, The Times of London, The Washington Post, The Wall Street Journal, and The Los Angeles Times. He has been a on a number of radio and television shows, including ABC's World News Tonight, CBS Sunday Morning and BBC's Outlook. For years he was a regular on-the-air contributor to the Baltimore NPR affiliate station and the nationally syndicated radio show The Satellite Sisters.


Inside This Book (Learn More)
First Sentence
Eight tough weeks into my stint as a reluctant conscript in the Italian Army, I was not looking forward to another ten months in the stark isolation of my remote Alpine outpost. Read the first page
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Customer Reviews

3.6 out of 5 stars
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Most helpful customer reviews

Format: Paperback Verified Purchase
This book was a great and helpful book. It is complementary to his first book, Choosing Civility. It is really hard to know how to respond or how to act in certain situations. PM Forni really provides practical and real suggestions. It is not an aloof ettiquette book but really a behaviour book for those who have forgotten how to be civil. Great purchase! I hope more people will take notice of it!
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Format: Paperback
Based on ratings here I thought this book would contain ways of dealing with incivility that were not commonplace. Basically, the same solutions are recycled and rephrased - voice your concern but don't hope for change; just walk away and forget about it; make eye contact and state your case... The latter may sometimes work by informing the caring clueless that he or she has hurt you - but it may also instigate retaliation from those who don't care about you, are narcissistic; feel too proud to admit wrongdoing, or feel entitled.

OK so the solutions are not great - but my low rating has more to do with the explanations given for incivility. Basically, these barely scratch the surface and don't say much more than the obvious.
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By K. Schwende on March 17 2014
Format: Hardcover Verified Purchase
I bought this book to add to my corporate etiquette training. Unfortunately, I found the information to be pretty basic and really just common sense.
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By B Ware on March 29 2013
Format: Paperback Verified Purchase
I have read other things by the same author. I like what he has to say but I found this book less interesting and less helpful than some of his other books. Did learn some new things. Unfortunately, the people who really need the information in this book are unlikely to read it,
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Format: Paperback Verified Purchase
Concise, and yet practisable advice on how to handle uncivil situations and people. This is a welcome addition to a growing number of resources that seek to address the widespread lack of civility in today's world. Lots of things to think about.
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