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Product Description
Review
“It is an honor to recommend this fabulous book! P.M. Forni’s thoughtful discussion of the importance of civility in today’s hectic world will surely help readers find viable solutions for dealing with a variety of rude situations.”—Peggy Post, director of the Emily Post Institute and author of Emily Post Etiquette, 17th Edition
“Pier M. Forni will be remembered as one of the greatest generals in our nation's struggle for civility.”—Smithsonian Magazine
Product Description
Many of us find ourselves confronted with rudeness every day and don’t know how to respond. P.M. Forni, the author of the acclaimed Choosing Civility, has the answer. In The Civility Solution, he provides more than one hundred different situations, and shows us how to break the rudeness cycle. How would you respond to the following?
…A salesperson ignores your requests
…A fellow driver gives you the infamous “finger”
…Your child’s playmate misbehaves
…Your boss publicly reprimands you
P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.
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Most helpful customer reviews
5.0 out of 5 stars
Good practice advice in a world often gone mad,
By
Amazon Verified Purchase(What's this?)
This review is from: The Civility Solution: What to Do When People Are Rude (Paperback)
Concise, and yet practisable advice on how to handle uncivil situations and people. This is a welcome addition to a growing number of resources that seek to address the widespread lack of civility in today's world. Lots of things to think about.
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Most Helpful Customer Reviews on Amazon.com (beta) Amazon.com:
3.9 out of 5 stars (20 customer reviews) 69 of 75 people found the following review helpful
5.0 out of 5 stars
Another Winner!!,
By Dan B. - Published on Amazon.com
This review is from: The Civility Solution: What to Do When People Are Rude (Hardcover)
PM Forni has done it again! He has written another compact volume that is quite smart while also being quite simple, and which is exceedingly erudite while also being quite accessible. Most of all, The Civility Solution is eminently and immediately useful. Building on his prior best-selling success in Choosing Civility, Forni has created the perfect companion volume which answers the reciprocal question, "OK, now that we think we know how to be more civil, what do we do when people continue to be rude to us?" It may be simple, but it is not always easy, because common sense is seldom common practice. Even though I was able to use several of Forni's practical suggestions on the train home from NYC just yesterday, in its consideration of what rudeness is and how to respond to it, The Civility Solution underscores that the real solutions lie in ourselves and our own efforts to be good and decent and civil people. As a psychotherapist, I am able to suggest PM Forni's books as primers in how to become a better person and demonstrate one's preferred vision of oneself, one's character, and of one's future, at home, at work, and in the marketplace, as well as to learn ways to deal with others who behave less than admirably.
44 of 47 people found the following review helpful
5.0 out of 5 stars
Dr. Forni on Civility,
By StuartSchneiderman - Published on Amazon.com
Amazon Verified Purchase(What's this?)
This review is from: The Civility Solution: What to Do When People Are Rude (Hardcover)
Dr. Forni has written clearly and cogently about an inspired topic. In the great cosmopolitan metropolis I call home, rudeness is an everyday fact of life. A goodly portion of my own work as a life coach concerns helping people to learn how to deal with it effectively.Deal with rudeness badly or ineffectively and we suffer psychological and even physical stress. Deal with it well, as Forni puts it, with civility, and our self-respect, character, and relationships improve. If this is true, then you have to wonder why the psycho-professions have not flooded the world with such manuals. Why is it that the topic has only drawn the attention of sociologists and etiquette experts? The skill is surely more important than getting in touch with your inner spirituality. Rudeness aims at one's place in society. In a community like New York where the extraordinary mix of peoples and cultures makes any determination of status and standing ambiguous at best, rudeness is a way to see how we stand in relation to others on the social hierarchy. Rudeness tests who is up and who is down, who is in and who is out, who is putting on airs and who is up to the task. Ups and downs are part of the way we talk about these issues. We want to stand up for ourselves when others are trying to put us down. And Dr. Forni correctly asserts, we want to do so without making fools of ourselves, without engaging in histrionic displays, without diminishing ourselves. We need to reply to rudeness without becoming aggressive, contentious, litigious,or argumentative. When someone is rude, we do not want to slap him down; we want to offer him the opportunity to recognize his fault and to back down voluntarily. Perhaps Dr. Forni is too optimistic that civility can diminish the sting of rudeness and restore relationship harmony. I have often been accused of the same thing myself. We know that civility may not be an appropriate response to every act of rudeness, it is surely the place to start. Before trying other ways to respond we need to exhaust the resource of civility. 13 of 13 people found the following review helpful
5.0 out of 5 stars
Rude world cannot touch me. What to do when People are rude book,
By Violetta I. Sansone - Published on Amazon.com
This review is from: The Civility Solution: What to Do When People Are Rude (Hardcover)
Has very everyday situations for examples, even though some of them do not apply to me, I could "see" it happen. I especially liked the 2nd half of the book where he talks about personality types, very interesting, opened my eyes to myself and those around me, I don't take rudeness personally now. The other day I was driving and someone cut in front of me and gave me the bird (why? who knows), I barely noticed; later I was shocked at my reactions because it was so much not like me, normally I would blow up and in some cases would try to catch up to see the offender...I didn't care, I let him deal with his own problem of being rude. Another points that stroke our at me is where he says that usually no person in a clear healthy mind is rude, that there is a reason behind all rude behavior. It helped me to literally pretend that I am in a bubble and no one can see it and I am the only one who decides when to let it down and get "involved" with the rude person's underlying problem (this is one of the authors suggestions by the way). I am very glad I read this book. I tended to take everything personally, from slow checkout lane to a rude telemarketer, I was almost always in a bad mood because of this....I am so happy now because I do not care, I learned to know that none of those people know me and there is no way they can do anything specifically pointed towards me. I cannot say this book is a lifesaver, that would be too dramatic, but definitely made mine more pleasant. I recommend it to any one who tends to take rudeness as a personal act, and I think those who ARE rude should read it themselves. I have sympathy for such people now. The other day in a park there was a lady yelling and just being rude, instead of joining and supporting her bad mood, hence getting myself in one, I simply asked her if she was having a bad day, a miracle happened! Anyway, read it and you will be glad you did.
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